Holly Mitchell

Mobile, AL *****

ad1zut@r.postjobfree.com

+1-251-***-****

• 10+ years' experience in an administrative/office management role

• Excellent communication and interpersonal skills

• Strong problem-solver

• Exceptional attention to detail

• Proven organizational and time management skills

• Self-motivated and ability to prioritize

Work Experience

PAYROLL SPECIALIST

Express Employment - Mobile, AL

October 2021 to December 2022

• Process payroll for employees

• Maintain personnel database regarding salaries

• Work directly with clients to achieve organization goals as required

• Address and resolve employee complaints relating to the payroll system CUSTOMER SERVICE REPRESENTATIVE, Southeast Catastrophe Southeast Castrophe - Mobile, NL

September 2021 to September 2021

• Received inbound calls.

• Made initial contact calls and follow-up calls

• Tracked claims process and compliance

• Researched prior losses

• Data Entry

OFFICE ASSISTANT

Mobile Housing Board

June 2020 to September 2021

• Prepared and processed applications for Section 8 Voucher Program

• Assisted clients with proper protocol for applications

• Partnered with landlords to complete application process

• Maintained complex records and prepared reports, either manually or by computer

• Demonstrated the ability to maintain confidentiality OPERATIONS MANAGER

Tender Loving Care Sitters, LLC

January 2019 to August 2020

• Partnered with owner on networking and building relations in the community for the purpose of promoting business and growing clientele

• Identified opportunities and implemented policies, procedures, and office management improvements

• Interviewed and hired staff

• Managed office budget, scheduling, and processing payroll OPERATIONS/OFFICE MANAGER

SEPTEMEBR

2017 to January 2019

Designs by Maurice

• Played a key role in the initial set-up of store front by evaluating current business practices and recommended corrective actions to the owner which grew the business and made it more profitable

• Marketed and grew customer base by; utilizing social media outlets, created business cards, and networking in the community

• Designed a compelling store environment that aligned with the company brand which increased customer purchases and created repeat customers

• Worked closely with owner setting-up events (weddings, funerals, parties, etc.)

• Interviewed and hired staff

• Purchased office supplies and equipment

FRONT DESK RECEPTIONIST

FUNERAL ATTENDENT

December 2012 to September 2017

Smalls Mortuary

• Trained and demonstrated proper funeral etiquette and procedures

• Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

• Assisted families in making appointments to finalize funeral arrangements

• Served on final funeral services with licensed funeral directors BUS DRIVER

MCPSS - Mobile, AL

December 2013 to December 2016

• Complied with Alabama Department of Transportation rules and regulations to ensure the safety of students

• Provided transportation for approximately 25-30 students to and from school and occasionally on field trips

• Maintained order among students during bus routes to ensure safety CARE AIDE

HOME HEALTH

March 2010 to December 2013

Stafford Family

• Exhibited compassion, empathy, and patience so that I was always in tune to my Patients distress and ability to quickly alleviate it

• Demonstrated excellent written and verbal communication skills when interacting with the patient, their family and other medical professionals

• Performed light housekeeping duties as needed

ACCOUNTS MANAGER

Surgical Association of Mobile

June 2003 to March 2010

• Verified client insurance

• Oversaw collections on past due accounts

• Collected co-pays and insurance deductibles

• Provided monthly billing statements for clients and office Education

High school diploma or GED

Skills

• Kronos

• Payroll

• Human Resources

• Accounts Receivable

• Medical terminology

• Administrative Experience

• Research

• Interviewing

• Budgeting

• Employee Orientation

• SAP

• Accounting

• Yardi

• Windows

• Customer service

• Medical office experience

• Medical scheduling

• Medical receptionist

• ICD-9

• Epic

• Cash handling

• Accounts payable

• Manufacturing

• CRM software

• Microsoft Office

• Organizational skills

• Medical records

• Scheduling coordinator (6 years)

Certifications and Licenses

CDL B

CDL

Passenger Endorsement

Driver's License

First Aid Certification

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