Customer Service Representative
Resume:
Holly Mitchell
Mobile, AL *****
****************@*****.***
• 10+ years' experience in an administrative/office management role
• Excellent communication and interpersonal skills
• Strong problem-solver
• Exceptional attention to detail
• Proven organizational and time management skills
• Self-motivated and ability to prioritize
Work Experience
PAYROLL SPECIALIST
Express Employment - Mobile, AL
October 2021 to December 2022
• Process payroll for employees
• Maintain personnel database regarding salaries
• Work directly with clients to achieve organization goals as required
• Address and resolve employee complaints relating to the payroll system CUSTOMER SERVICE REPRESENTATIVE, Southeast Catastrophe Southeast Castrophe - Mobile, NL
September 2021 to September 2021
• Received inbound calls.
• Made initial contact calls and follow-up calls
• Tracked claims process and compliance
• Researched prior losses
• Data Entry
OFFICE ASSISTANT
Mobile Housing Board
June 2020 to September 2021
• Prepared and processed applications for Section 8 Voucher Program
• Assisted clients with proper protocol for applications
• Partnered with landlords to complete application process
• Maintained complex records and prepared reports, either manually or by computer
• Demonstrated the ability to maintain confidentiality OPERATIONS MANAGER
Tender Loving Care Sitters, LLC
January 2019 to August 2020
• Partnered with owner on networking and building relations in the community for the purpose of promoting business and growing clientele
• Identified opportunities and implemented policies, procedures, and office management improvements
• Interviewed and hired staff
• Managed office budget, scheduling, and processing payroll OPERATIONS/OFFICE MANAGER
SEPTEMEBR
2017 to January 2019
Designs by Maurice
• Played a key role in the initial set-up of store front by evaluating current business practices and recommended corrective actions to the owner which grew the business and made it more profitable
• Marketed and grew customer base by; utilizing social media outlets, created business cards, and networking in the community
• Designed a compelling store environment that aligned with the company brand which increased customer purchases and created repeat customers
• Worked closely with owner setting-up events (weddings, funerals, parties, etc.)
• Interviewed and hired staff
• Purchased office supplies and equipment
FRONT DESK RECEPTIONIST
FUNERAL ATTENDENT
December 2012 to September 2017
Smalls Mortuary
• Trained and demonstrated proper funeral etiquette and procedures
• Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Assisted families in making appointments to finalize funeral arrangements
• Served on final funeral services with licensed funeral directors BUS DRIVER
MCPSS - Mobile, AL
December 2013 to December 2016
• Complied with Alabama Department of Transportation rules and regulations to ensure the safety of students
• Provided transportation for approximately 25-30 students to and from school and occasionally on field trips
• Maintained order among students during bus routes to ensure safety CARE AIDE
HOME HEALTH
March 2010 to December 2013
Stafford Family
• Exhibited compassion, empathy, and patience so that I was always in tune to my Patients distress and ability to quickly alleviate it
• Demonstrated excellent written and verbal communication skills when interacting with the patient, their family and other medical professionals
• Performed light housekeeping duties as needed
ACCOUNTS MANAGER
Surgical Association of Mobile
June 2003 to March 2010
• Verified client insurance
• Oversaw collections on past due accounts
• Collected co-pays and insurance deductibles
• Provided monthly billing statements for clients and office Education
High school diploma or GED
Skills
• Kronos
• Payroll
• Human Resources
• Accounts Receivable
• Medical terminology
• Administrative Experience
• Research
• Interviewing
• Budgeting
• Employee Orientation
• SAP
• Accounting
• Yardi
• Windows
• Customer service
• Medical office experience
• Medical scheduling
• Medical receptionist
• ICD-9
• Epic
• Cash handling
• Accounts payable
• Manufacturing
• CRM software
• Microsoft Office
• Organizational skills
• Medical records
• Scheduling coordinator (6 years)
Certifications and Licenses
CDL B
CDL
Passenger Endorsement
Driver's License
First Aid Certification
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