Technical Writer Project Manager
Resume:
JILL MCKIBBEN
Profile
In my career as a technical writer and trainer and QA application tester, I have proven my attention to detail and my ability to effectively communicate clear and concise instruction and effectively transfer my skills to others. As administrator of hybrid events, webinars/webcasts, and virtual events and producer of content recordings and follow-up materials and reports, my organizational skills and past mediation and conflict resolution training have allowed me use these skills to successfully work with various levels in the organization and with people of different backgrounds and respect for cultural diversity and abilities in sometimes difficult situations.
As a quick learner, I handle change management with high energy and positivity. I am results-oriented, skilled in motivating people and effective in addressing difficult situations using my extensive mediation experience. I've received accolades for my helpful approach.
I've received positive performance reviews throughout my professional career and many times I've been looked upon as a force multiplier/liaison for the company as I have interacted with the majority of departments & staff because I'm reliable & trustworthy.
Experience
Application Support Specialist/Webinar Producer, National Association of Home Builders; Washington, DC — 2007-2023
• Provided technical support and information in response to inquiries about products and services to NAHB staff
• Developed documentation, user help files and training materials for all custom software developed for the association membership and staff
• Assisted the Applications Team in training users on newly developed applications and contributed to their successful implementation
• Assisted QA/Testers and identified software requirements meetings for new applications
• Developed quick reference guides and online help files for technical applications to enable members and staff to utilize programs with greater efficiency
• Met or exceeded project manager’s expectations on all tasks assigned, delivering a quality product within time constraints
• Produced and fully-managed webinars/webcasts/hybrid meetings/virtual events and served as Subject Matter Expert (SME) using WebEx, Zoom, Skype, Slack, ON24, Teams, GoTo Meeting/Webinar, Google Meet, AdobeConnect and other proprietary platforms.
*********@*****.***
11027 Becontree Lake
Dr #404
Reston, VA 20190
Technical Writer/Configuration Manager, QA Tester, CMMI Level 3 Appraisal Team Member, Avineon, Inc.; Alexandria, VA — 2006-2007
• Developed documentation, user help files, and training materials for all custom software developed for Defense projects by all project teams using my vast knowledge and experience of the SDLC and RUP
• Assisted QA/Testers and facilitated software defects meetings, acting as liaison between developers and quality assurance teams
• Developed Use Cases, Software Requirements documents and all project- related documentation and as Configuration Manager maintained all project related documents in ClearCase
• Selected to special project team to ensure company maintained CMMI – Level 3 status and successfully passed SCAMPI appraisal in April 2007 Training and Documentation Specialist, Consulting Partners; Dallas, TX — 2004-2005
• Developed documentation for Sarbanes/Oxley (SOX) compliance for Lennox International, Inc. corporate headquarters and its east coast operations
• Designed and developed training and documentation for SAP implementation and support
• Organized and maintained detailed SOX reports, documents and exhibits throughout the auditing process
Training Specialist, ClubCorp; Dallas, TX — 1999-2004
• Developed training programs presented online in ClubCorp PRO LMS for a wide range of technical applications, including MemberPride, Oracle, Microsoft Office, Lotus Notes and NetCalendar
• Facilitated leadership training and developed STAR training for Club Managers, Club Accountants and Private Event, Membership and Member Relation Directors
• Designed and developed Training Express, a module based training program that was delivered to ClubCorp’s 15,000 Employee Partners Corporate Trainer, IntelliMark; Dallas, TX — 1998-1999
• Developed IntelliMark's training methodology for the international rollout of their sales management tool, EZaccess
• Created support documentation and implemented software training in multiple offices throughout the United States
• Received the highest evaluation rating of the training team while simultaneously acting in a support role
Human Resource Trainer/Property Evidence Manager, City of Carrollton, TX; Carrollton, TX — 1992-1998
• Provided leadership in the planning and development of the City Manager's program entitled "Building a High Performance Organization", which included the modules "Challenge of Change" and "Outstanding Customer Service"
• Facilitated training for 900 employees from diverse backgrounds and cultures within a three month period
• Served as project manager responsible for ensuring the processing, safekeeping and storage of evidentiary items throughout the judiciary process, thereby protecting its integrity
• Worked with district attorneys in Denton, Dallas and Collin counties to assist in the successful prosecution of criminal cases
• Developed and coordinated Carrollton Police Department Mediation Services, a program designed as an alternative for dispute resolution within the community which is now used as the model for all other departments and agencies within the greater Dallas/Fort Worth metroplex
• Received Civilian of the Year award in 1993 as top performing employee for the City of Carrollton
Education
University of Texas at Dallas, Dallas, TX — Master of Arts, Management and Public Administration, 1995
Dallas Baptist University, Dallas, TX — Bachelor of Business Administration, 1993 Skills
In summation, I assist in developing others' skills and facilitate webinars, trainings and meetings. I produce recordings of events and training sessions. I handle change management with high energy and positivity, resulting in rapid acceptance. I'm proficient using Zoom, Webex, SharePoint, Teams, Office365, AdobeConnect & Creative Suite. As a direct report to the VP of Information Technology, I eagerly collaborate with others to produce cohesive, clear and creative deliverables. I'm a trained conflict resolution mediator and have successfully assisted parties in achieving a resolution to their conflict that was satisfying to both sides. I spend much of my day in Camtasia, Audiate and Snag-It, producing high quality deliverables with custom graphics and recordings.
Knowledgeable and proficient in Mac & PC software, Adobe Creative Suite, Camtasia, Audiate, SnagIt, API, CGI/Perl, ASP, Java Script and Applets, Crystal Reports, HTML, Microsoft Office 365/Suite, Home Site, Paint Shop Pro, Photoshop, MAC Pages/Keynote/Numbers, Publisher, Visio, Project, RoboHelp, AdobeConnect, Zoom, WebEx, Teams, Sharepoint, Slack, all Google proprietary applications
Awards and Certifications
Department of Defense – Secret Security Clearance
Capability Maturity Model® Integration Version 1.2 certified Information Mapping certified
Systemation Project Management certified
Texas Commission on Law Enforcement Officer Standards and Education
(TCLEOSE) Instructor certified
Software Engineering Process Certified Professional Association Management / Creative Marketing Certified Texas Association of Mediators, certified, serving as Webmaster and Newsletter Editor
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