Maria Tinoco

Rialto, CA. *****

Ph. 951-***-**** ad1zuc@r.postjobfree.com

Strengths

● Exceptional Customer Service ● 10 Years Customer Service Experience

● Bilingual; Spanish, English ● Excellent Planning and Time Management

● Excellent Organizational Skills ● Outlook, Excel, SAP, AS400 Experience Education

Eisenhower High School Graduate (Rialto)

Experience

WAXIE, Sanitary Supplies Administrative Assistant July 2022 – Present Assisting management: General Manager, Operations Manager, Regional Sales, Service Center, Customer Service.

• Ensured expectations and communication on any issues including inventory discrepancies or billing questions are answered and resolved within a timely manner.

• Managed Fed-Ex return claims (damage),

• Responsible for petty cash

• Responsible for capital equipment and supply AS400 quotes

• Back-up to multiple departments

• Update/create/manage spreadsheets from reports

• Manage supplies

• Update contact info

• Prepare monthly/quarterly meetings

• Excellent follow up.

WAXIE, Sanitary Supplies Customer Service Lead Nov. 2018 – July 2022 Oversee the customer service team, ensuring call volume and customer service exceeded corporate expectations.

• Ensured customer expectations and communication on any issues including inventory discrepancies or back orders to billing questions were answered and resolved within a timely manner.

• Responsible for the customer service team, ensuring timecards were updated and vacation was approved as well as coaching team members, ensuring company standards were met and exceeded.

• Managed overages, shortages and returns, also responsible for petty cash and end of shift reports.

• Responsible for capital equipment and supply AS400 quotes and placing orders on behalf of Waxie sales representatives.

• Excellent customer service and follow up.

ODW Logistics, Customer Service Lead March 2016 – Nov. 2018 Overseen the customer service team and responsible for main retail accounts, i.e. Target, CVS, TJ Maxx and Marshals.

• Overseen customer service team.

• Communicated with customers, ensuring any issues were addressed and corrected in a rapid response to ensure customer satisfaction.

• Scheduled Pick-Ups and returns as well as processing projects such as transfers.

• Exceptional Customer Service and follow up.

United Facilities, Product Freshness Planner / Scheduler Oct. 2006 – March 2016 Managed product freshness, ensuring product rotation before reaching expiration date.

• Created process and manually ship donation orders through SAP system, in turn shipping to local Feeding America Food Bank location in Riverside.

• Managed damaged freight claims.

• Maintained CHEP, White Wood, Heat Treated pallet inventory. Ordering and cancelling loads to ensure safety stock was always met to ensure business needs.

• Exceptional Customer Service and follow up.

Computer Skills

Microsoft Office: Word Excel PowerPoint Outlook AS400 SAP PROFESSIONAL REFERENCES:

Steve Woodson

Account Consultant

WAXIE Janitorial Supplies

714-***-****