Barbara Ehrhardt

325-***-****

Pueblo, Colorado *1004

ad1zu3@r.postjobfree.com

Dedicated Senior Trainer excited to teach classes on diverse topics. Seeking to apply numerous years' experience to a dynamic, growth-oriented position. Experience

2023 Training Specialist – Elevance

· Facilitation of classes for Vibrant text/chat

· Assisted training a new trainer for Spanish line

· Updated and developed training material

· Created new PowerPoints/SOPs

· Development of facilitators guide

· Developed and facilitated refresher courses

· Interacted with auditors and managers for any patterns observed

· Developed, facilitated and provided job aids

· Assisted new hires taking chats/texts for Vibrant 988

· Obtained cross-training on New Hampshire and Massachusetts accounts

· Assisted with facilitation of NH and Ma accounts

· Assisted new hires with their crisis calls on the above mentioned accounts

· Collaborated with other trainers on various projects

· Worked on special projects assigned to me by upper management

· Analyzed training to determine which techniques were

· most effective and implemented successful methods into

· future training sessions and programs.

·

2022/2023 Crisis Intervention Specialist for Vibrant 988 Text & Chat— Elevance

· De-escalating those in crisis

· Providing resources

· Contacting EMS/Police when needed

· Demonstrated proper techniques to new hires

· Assisted coworkers that required help

· Developed job aids to assist new hires and coworkers

· Took continuing courses to improve my skills

· Facilitation of classes for Vibrant text/chat

2022 Senior Trainer-Concentrix, (for Anthem and Turbo Tax) Pueblo Colorado

· Adept at creating lesson plans and course materials, setting up spaces and conducting assessments.

· Adept at teaching courses in customer service for Medicare advantage plans, Medicaid and tax

preparation.

· Managed new-hire training on topics such as business standards and compliance requirements.

· Created and monitored training courses to promote quality performance and enhance effectiveness of employee training

· Created and utilized lesson plans and teaching materials to enhance classes.

· Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.

· Identified and communicated to management regarding areas needing additional training.

· Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

· Implemented variety of skills to equip and enable employees to bring their best to work every day.

· Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications

· Delivered training sessions to staff members both in person and via webinar-based instruction.

· Trained employees on new software with minimum level of frustration.

· Evaluated and communicated trainee participation and performance in reports to management.

· Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.

· Cross-trained employees to do other jobs within business, increasing job skills and productivity.

2013-2015 Skills Coordinator--Center for Disability Services Albany, NY

· Promoted development of positive social skills by modeling appropriate behavior.

· Helped clients to build and recognize strengths and self worth.

· Conducted life skills evaluations and set client goals based on abilities.

· Managed classroom environment and monitored behavior to keep individuals safe.

· Documented participation in classroom and individual instruction.

· Assessed student progress and reported on program outcomes.

· Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.

· Developed learning programs specially tailored for each individual with developmental delays.

· Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.

· Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.

· Resolved problems and delivered solutions by collaborating with government funding entities.

· Collaborated with team members to identify and accomplish agency objectives.

· Developed and implemented classroom lessons to teach diverse learning levels. 2009-2013 Direct Support Professional-- Montgomery County ARC {DBA Liberty} Amsterdam NY

· Transported clients to doctor's appointments and errands.

· Enhanced patient wellbeing by supporting participation in recreational activities

· Supervised medication administration, personal hygiene and other activities of daily living.

· Tracked and reported clients' progress based on observations and conversations.

· Followed care plan and directions to administer medications.

· Developed strong and trusting rapport with patients to facilitate smooth, quality care

· Documented current patient information to update range of motion, build muscle and heal injuries.

· Resolved problems and delivered solutions by collaborating with government funding entities.

· Collaborated with team members to identify and accomplish agency objectives.

· Developed and incorporated community-based program 2007-2009 Primary Counselor --- St Mary’s Hospital Inpatient Substance Abuse Rehab Amsterdam NY

· Counseled individuals suffering from addictions and co existing mental illness in both one-on-one sessions or in group settings.

· Implemented proven counseling methodologies and personalized treatment strategies to help individuals work through diverse issues.

· Facilitated group therapy consisting of individuals, coaching participants to speak of important personal experiences.

· Taught clients anger management techniques, relaxation skills, impulse control and coping skills.

· Monitored behavior in individual and group sessions and intervened when necessary.

· Provided counseling for relapse prevention, social issues and mental health problems.

· Referred clients to other programs and community agencies to enhance treatment processes.

· Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.

· Gathered information from families and social services agencies to inform treatment planning.

· Provided cognitive-based therapy to assist with challenge and crisis resolution. appropriate risk-assessment and mitigation

· Evaluated patient behavior, moods and responses to inform diagnosis and treatment plans.

· Liaised with family members to discuss progress and develop ongoing plans for counseling goals.

· Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

• Developed comprehensive treatment plans focused on patient goals and history.

• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.

Education

1978-1980

Sullivan County Community College

Associates in Applied Science {Human Services}

In addition I have taken numerous courses on various subjects to increase my knowledge and skills. Skills

· Leadership/ supportive/ confidence building

· Problem Solving

· Teamwork

· Goal Oriented

· Attention to details

· Organization

· Flexibility

· Desire to learn

· Creativity

· Communication skills

· Computer skills

Additional information:

· In addition to the above work experiences, I have been a coder and biller for a hospital and 2 doctor’s offices.

· Coded and billed for the following types of insurance plans: Commercial Insurance, Medicare, Medicare Supplemental plans, Medicaid, No-Fault and Worker’s compensation.

· Been a crisis counselor in an adolescent boy’s group home

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