Contact

**** ******** ***., *****, ********* ****4

225-***-**** (Mobile)

ad1ztc@r.postjobfree.com

www.linkedin.com/in/cynthia-

bridges-814a074a (LinkedIn)

Top Skills

Customer Service

Healthcare

Training

Languages

English

Certifications

Safe Serve Louisiana

Cynthia Bridges

Computer savoy with strong work ethics and values, professional appearance, and great communication skills.

Baton Rouge, Louisiana Area

Summary

Experienced Sales Associate with a demonstrated history of working in the Hospital & Health Care industry. Skilled in Microsoft Word, Sales, Medicaid, Hospitality Industry, and Team Building. Strong sales professional graduated from East St. John High School. Experience

DoubleTree by Hilton

Bartender/Server

February 2017 - April 2018 (1 year 3 months)

Baton Rouge, Louisiana

•Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner

•Mix and garnish beverages according to recipe and portion control standards

•Present and serve beverages to guests

•Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations

•Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers

•Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce

•Cut, store and ensure product quality of all beverage-related perishables

•Respond professionally to inebriated guests, as needed Ross Stores, Inc.

Sales Associate

September 2016 - May 2017 (9 months)

Denham Springs, Louisiana

•Understands that safety is the number one priority and practices safe behaviors in everything they do.

Page 1 of 4

•Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

•Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers

•Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.•Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.

•Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

•Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.

•As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.

•Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.

• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Ross Stores, Inc.

SPS Store Protection Specialist

November 2016 - April 2017 (6 months)

Denham Springs, Louisiana

Develop great teams and partnership internal and external, Mitigate theft and fraud, Maintain a safe and secure environment while minimizing operational shortage.

Chef John Folse Events / White Oak Plantation

Event Specialist

July 2014 - July 2015 (1 year 1 month)

Page 2 of 4

White Oak Plantation

Event Server and Bartender for weddings, luncheons, corporate events, and/ or offsite events for Chef John Folse. Making sure they are executed and receiving outstanding customer service.

Blue Cross and Blue Shield of Louisiana

7 years 10 months

Care Mgmt Specialist II

January 2012 - July 2014 (2 years 7 months)

5525 Reitz Ave

Intake Coordinator

October 2006 - January 2012 (5 years 4 months)

• Thorough working knowledge of all lines of business, changes in recent laws and regulation, standard data exchange code sets, medical terminology, Care Management and URAC policies and procedures to ensure consistency in delivery of excellent customer service and accreditation compliance, performance reviews and internal audits.

• Expedites provider and member requests telephonically and electronically for benefit and eligibility determination of service requirements for preauthorization of inpatient admissions and outpatient services.

• Research and document member information such as HIPAA, Claims and Customer Service inquires, make recommendations, and refer cases to the Utilization Review I, Utilization Review II, and Pre Exiting Departments when necessary to ensure compliance with URAC standards.

• Compose and fax authorization approvals to providers and facilities including authorization criteria to ensure customer satisfaction.

• Ensures authorizations are conducted in a manner that minimizes any disruptions in the provisions of heath care, standardizes the timeliness of the decisions, and maintains flexibility to accommodate member and providers needs.

Hampton Inn and Suites

Front Desk Agent

April 2004 - September 2006 (2 years 6 months)

LaPlace, Louisiana

Scheduled reservations and greeted guests upon arrival. Ran nightly audits. State of Louisiana Government Funds Unit Office of Finance and Support Services

Page 3 of 4

Finance Account Tech

February 2000 - March 2004 (4 years 2 months)

Baton Rouge, Louisiana Area

Travel and Petty cash account,daily bank deposits, collecting past due account balances and direct billing

Accounts receivable, account aging, data entry, invoicing/billing, creating invoices for the purpose of rent, sold goods, construction. Dr. Juan Lastra

and Dr. Luis Soto

Medical Billing Receptionist

April 1996 - September 1998 (2 years 6 months)

9001 Veterans Blvd Metairie, La 70001

CPT, ICD9 coding and billing for Medicare, Medicaid, and private insurance. Responsible for patient information and history data entry. Scheduled and organized patient appointments and procedures.

Process patient authorization requests.

Education

AHEC Training Center

Certificate, Computerized Accounting Program · (1999 - 2000) Crescent City Bartending School

Certificate, Bartending / Beverage Management Program · (1995 - 1995) East St. John High School

General Studies · (1990 - 1994)

Page 4 of 4

Contact this candidate