Data Entry Call Center
Resume:
Keturah Perkins
Atlanta, Ga 30314
Unit B
***********@*****.***
SUMMARY
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. SKILLS
● Clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
● Ability to work together in a group and cooperate together to do a job and achieve a common goal.
● Possess excellent communication and interpersonal skills
● Demonstrates concern for achieving or surpassing results against an internal or external standard of excellent
● Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjust rapidly to new situations warranting attention
● Get along well with employers and co-workers.
● Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.
● Able to write clearly; documents assignments; adjusts work or project priorities to take account of changing circumstances; Delivering one's own workload in an organized and time efficient manner.
● Hard worker, quick learner, and ability to assume responsibility. EXPERIENCE:
9/22/2023-Present Fulton County Superior Court, Deputy Clerk, Atlanta Georgia
File clerk, responsibilities include, gathering folders to enter data into Total Recall system for record keeping, and printing barcodes for tracking system. 3/2022-6/2023 Moneypenny Duluth, Georgia, Call Center Representative Responsibilities include answering phones, taking 100-150 calls per day, transfer calls to correct person(s), schedule meetings, appointments, take messages for clients, client updates, sent and received emails via outlook.
2020-2/2022 Preferred Healthcare Phoenix, Arizona Customer Service, Call Center Representative
1/Handled incoming calls, processed orders sent and received emails, collected copays transferred calls to correct departments and persons. Build rapport, listen, clarify and manage conversational flow. Handle customer inquiries, complaints, billing questions. Calm angry callers and locate resources for problem resolution 2/2018-11/2019 CONTRACT POSITIONS
Chromalloy Administration Support /Receptionist Phoenix, Arizona
*Contract Position
Responsibilities include answering phones, transfer calls to correct person(s), schedule meetings, shipping and hAdministrative Assistantandling, filing, appointment setting, data entry, outlook emails, inventory, mailings and invoicing. Burkhart Dental Supply Phoenix, Arizona
*Contract Position
Responsibilities include answering phones, transfer calls to correct person, schedule meetings, shipping and handling, filing, appointment setting, data entry, outlook emails, inventory, mailings
Salvation Army Southwest Division Headquarters Phoenix, Arizona Data Entry Clerk
Contract Position
Responsible for inputting information into the computer keeping track of all funds and donations made to the Salvation Army.
2/2016-12/2017 Lister Assister Phoenix, Arizona
Receptionist
Greet customers, handle incoming calls, transfer calls to appropriate departments, data entry, inventory received and disbursed, sales, handle customer inquiries, complaints and billing.
5/2014-1/2016 Best Western Phoenix, Arizona
Reservation Agent Call Center Representative
Answered incoming calls, sales inquiries. scheduled reservations, handled payments and deposits via phone, handled escalated calls calm angry callers ADDITIONAL EXPERIENCE: Can provide if requested
EDUCATION
High School Diploma Hueneme High School, Oxnard, California (1995)
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