Kon'Chata Loggins

Dallas, TX

ad1zs2@r.postjobfree.com

+1-662-***-****

A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems. Having a professional appearance and a respectful, business-like manner, Kon'Chata is a service oriented professional who is very confident when handling inquiries, complaints, and communications. She is a team player, who is able to work timely demands and effectively manage multiple workloads. Kon'Chata is looking for a suitable position with a company that has a unique spirit in which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Care Specialist II with Prior Authorizations

Aerotek (Alto Pharmacy) - Remote

June 2021 to June 2022

• Provided exceptional customer service via phone to all patients, physicians and insurance providers.

• Maintained patience and professionalism during extreme pressure situations.

• Placed outbound calls to and received inbound calls from healthcare professionals to obtain clinical information needed to submit prior authorizations for determination.

• Documented detailed call notes to assure complete and accurate communication is provided to all necessary parties.

• Deciphered patient chart notes for necessary clinical information to complete and submit prior authorizations.

• Helped in other departments as necessary such as patient messaging and billing to keep workload manageable.

• Helped in team meetings to develop strategies to better combat rising workload.

• Helped in team meetings to develop better training strategies for incoming training classes. Certified Senior Pharmacy Technician

Walgreens

August 2015 to August 2020

● Provides exceptional customer service both in person and via phone to all patients, physicians and insurance providers.

● Answers calls and fulfill requests in a timely manner to limit long phone hold times.

● Listens to each patient respectfully to ensure proper individual care.

● Pays close attention to details to minimize errors in data entry, filling of medication and point of sale.

● Develops weekly work schedules for fellow technicians within the pharmacy budget.

● Orders daily and weekly supplies needed for best customer experience and pharmacy operations.

● Champions Net Promoter Score surveys to ensure customer satisfaction with each visit. Certified Phone & Data Entry/Prior Authorization Representative CVS/Caremark - Richardson, TX

June 2013 to September 2014

• Met call and data entry stats set forth by each platform.

• Provided exceptional customer service via phone to all patients, physicians and insurance providers.

• Maintained patience and professionalism during extreme pressure situations.

• Communicated with other healthcare professionals to obtain clinical information needed to complete prior authorizations.

• Documented detailed call notes to assure complete and accurate communication is provided to all necessary parties.

• Helped with the initial development of a new Market Exchange Department.

• Cross trained fellow technicians from other departments on the Market Exchange platform. Night Auditor

Homewood Suites by Hilton - Plano, TX

January 2013 to April 2014

Night Auditor/Front Desk Agent

Hampton Inn & Suites - Jackson, MS

December 2009 to August 2012

• Provided friendly, efficient and hospitable service at the front desk.

• Handled cash, made change and balanced an assigned house bank.

• Posted charges and credits to guest suites and house accounts using the SMS system.

• Resolved difficult and sometimes hostile situations with professionalism, grace and ease.

• Trained new hire front desk agents on company goals, policies and procedures.

• Displayed expert multitasking skills by handling in house guest requests, incoming guest demands along with completing nightly work tasks.

• Resolved out of balanced accounts for the day, month and fiscal year.

• Developed weekly work schedules and calculated payroll for front office crew. Education

Certification in Pharmacy Technology Certified

Virginia College - Jackson, MS

September 2009 to December 2010

Diploma

John F. Kennedy Memorial High School

May 2005

Skills

• Customer Service

• Inventory

• Cash Handling

• Insurance Verification

• Pharmacy Technician Experience

• Hotel experience

• Data entry

• Guest Services

• Night Audit

• EHR systems

Certifications and Licenses

Pharmacy Technician License

Assessments

Customer focus & orientation — Expert

August 2022

Responding to customer situations with sensitivity Full results: Expert

Attention to detail — Highly Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Customer service — Proficient

October 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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