Customer Service Data Entry
Resume:
Kon'Chata Loggins
Dallas, TX
*********@*****.***
A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems. Having a professional appearance and a respectful, business-like manner, Kon'Chata is a service oriented professional who is very confident when handling inquiries, complaints, and communications. She is a team player, who is able to work timely demands and effectively manage multiple workloads. Kon'Chata is looking for a suitable position with a company that has a unique spirit in which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care Specialist II with Prior Authorizations
Aerotek (Alto Pharmacy) - Remote
June 2021 to June 2022
• Provided exceptional customer service via phone to all patients, physicians and insurance providers.
• Maintained patience and professionalism during extreme pressure situations.
• Placed outbound calls to and received inbound calls from healthcare professionals to obtain clinical information needed to submit prior authorizations for determination.
• Documented detailed call notes to assure complete and accurate communication is provided to all necessary parties.
• Deciphered patient chart notes for necessary clinical information to complete and submit prior authorizations.
• Helped in other departments as necessary such as patient messaging and billing to keep workload manageable.
• Helped in team meetings to develop strategies to better combat rising workload.
• Helped in team meetings to develop better training strategies for incoming training classes. Certified Senior Pharmacy Technician
Walgreens
August 2015 to August 2020
● Provides exceptional customer service both in person and via phone to all patients, physicians and insurance providers.
● Answers calls and fulfill requests in a timely manner to limit long phone hold times.
● Listens to each patient respectfully to ensure proper individual care.
● Pays close attention to details to minimize errors in data entry, filling of medication and point of sale.
● Develops weekly work schedules for fellow technicians within the pharmacy budget.
● Orders daily and weekly supplies needed for best customer experience and pharmacy operations.
● Champions Net Promoter Score surveys to ensure customer satisfaction with each visit. Certified Phone & Data Entry/Prior Authorization Representative CVS/Caremark - Richardson, TX
June 2013 to September 2014
• Met call and data entry stats set forth by each platform.
• Provided exceptional customer service via phone to all patients, physicians and insurance providers.
• Maintained patience and professionalism during extreme pressure situations.
• Communicated with other healthcare professionals to obtain clinical information needed to complete prior authorizations.
• Documented detailed call notes to assure complete and accurate communication is provided to all necessary parties.
• Helped with the initial development of a new Market Exchange Department.
• Cross trained fellow technicians from other departments on the Market Exchange platform. Night Auditor
Homewood Suites by Hilton - Plano, TX
January 2013 to April 2014
Night Auditor/Front Desk Agent
Hampton Inn & Suites - Jackson, MS
December 2009 to August 2012
• Provided friendly, efficient and hospitable service at the front desk.
• Handled cash, made change and balanced an assigned house bank.
• Posted charges and credits to guest suites and house accounts using the SMS system.
• Resolved difficult and sometimes hostile situations with professionalism, grace and ease.
• Trained new hire front desk agents on company goals, policies and procedures.
• Displayed expert multitasking skills by handling in house guest requests, incoming guest demands along with completing nightly work tasks.
• Resolved out of balanced accounts for the day, month and fiscal year.
• Developed weekly work schedules and calculated payroll for front office crew. Education
Certification in Pharmacy Technology Certified
Virginia College - Jackson, MS
September 2009 to December 2010
Diploma
John F. Kennedy Memorial High School
May 2005
Skills
• Customer Service
• Inventory
• Cash Handling
• Insurance Verification
• Pharmacy Technician Experience
• Hotel experience
• Data entry
• Guest Services
• Night Audit
• EHR systems
Certifications and Licenses
Pharmacy Technician License
Assessments
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Highly Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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