__WASHINGTON, DC SHARMAINE w 202-***-**** w BROWN SHARMAINE.SB@__ICLOUD. COM

Professional Experience

Five Below-Scottsdale, AZ. 01/2023 – Present

Support Lead (Part-Time)

• Ensure all associates and managers are Wowing the Customer through personal contact with customers

• Responsible for achieving CSAT score goals provided by the District Manager

• Responsible for leading Front End Operations

• Training the staff on the High Fives of Customer Service

• Ensures that each guest has a fast, friendly, checkout

• Responsible for maintaining the store's cleanliness, recovery, and ready for customers at all times

• Responsible for opening and closing store procedures

• Assists with front-end operations

• Responsible for performing SM duties in their absence

• Assists in supervising all Associates

• Assists in training all Associates

• Assists in coaching all Associates

• Assists in developing all Associates

• Reviews all corporate communications and reacts accordingly

• Partners with supervisors or corporate office regarding store issues

• Drives store sales and controls expenses

• Assists payroll process and ensures payroll is within budget

• Assists in merchandising procedures

• Adheres to and holds associates accountable to all of Five Below’s Standard Operating Procedures (SOP)

• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

• Authorizes register functions including post voids, returns, and discounts

• Complies with Human Resources policies and procedures

• Assists in receiving and stocking procedures

• Unloads merchandise from trucks

• Checks in shipments

• Stages merchandise for the sales floor

• Packs out merchandise

• Assists front end and queue merchandising

• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control

• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Sun Concierge & Staffing – BOWIE, MD 06/23- 07/23

Administrative Assistant (Part-Time - Contract)

• Acknowledged and greeted guests entering or leaving the building, promoting a pleasant environment.

• Directed incoming calls and messages to appropriate staff or residents.

• Handled mail and package deliveries, keeping items secure.

• Maintained guest privacy and built a reputation by keeping information confidential.

• Answered guest questions regarding local area, facilities, and amenities.

• Transmitted information or documents to customers through email, mailings, or facsimile machines.

• Remained aware of surroundings and secured cash to minimize loss potential.

• Placed orders for and picked up flowers for guests.

• Built and maintained productive relationships with employees.

• Updated the front desk's concierge book to maintain the most relevant visitor information.

• Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.

• Entered work orders for housekeeping, pest control, and maintenance issues. NORDSTROM DISTRIBUTION CENTER – Upper Marlboro, MD, 11/2016 – 06/2023 Shipping and Receiving Administrative Assistant

• Updated Incoming and Outgoing the road OTR Icon and display board for the team and business

• Researched PO numbers and Paperwork, if necessary, on WM or RF device, Receiving warehouse freight from 10 or more carries,

• Processed UPS and FED EX freight, Via Teams, Email, and intercom department incoming freight for space constraints

• Completed the attendance daily for two shifts

• Marked employees off on the attendance • Schedule team placements for the next day.

• Updated empty OTR trailers on the Shipping icon board, Yard Management System YMS and Anaplan Cloud

• Weighed mail to determine the correct postage.

• Determined shipping methods, routes, or rates for materials to be shipped.

• Corresponded with establishment representatives to rectify damages, shortages, or nonconformance to specifications.

• Scheduled large shipments and planned coordination to reserve sufficient storage space for incoming items.

• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Education

University of District of Columbia: Washington DC, B.S. Fashion Merchandising

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