Creative Project Manager

AMBER JONES

Brooklyn, NY, ***** 661-***-****

ad1zr8@r.postjobfree.com linkedin.com/in/amberejones

OPERATIONS LEADER PROJECT MANAGER CREATIVE PRODUCER KEY AREAS OF EXPERTISE

• Operations Management • Project Management • Program Management

• Social Media Marketing • Campaign Development • Experiential / Event Production Flight Story Remote September 2023 – Present

Project Manager (Contract)

Oversee and deliver successful creative out-of-home (OOH), design, and influencer project for B2C fintech brand from conception to completion with a budget of $250K.

● Lead and manage a creative production team (6), including motion graphics designers, and copywriters, studio producers to bring concepts to life.

● Develop and implement campaign plans, ensuring timelines, budgets, and resource standards are met.

● Communicate project progress, status updates, and key milestones to stakeholders to align with project objectives.

● Manage influencer and vendor relationships, negotiating contracts, managing briefs, and acting as primary point of contact to support project needs. Eventure Production New York, NY May 2023 – Present Producer & Production Manager (Contract)

Oversee the successful management of creative activations, including editorial projects, content campaigns, and experiential & events production, from initial concept to final delivery. Client

● Lead and manage a creative production team (up to 30), developing streamlined production processes to allow for faster project delivery.

● Develop and oversee project budgets, sourcing and allocating resources and maintaining a 30% cost savings.

● Collaborate with cross-functional teams, including designers, developers, writers, artists, and clients, to ensure alignment with creative vision and cohesion with project objectives.

● Support in securing new business by providing creative solutions, project proposals, and delivering presentations to clients, resulting in a 5% growth in client accounts.

● Act as the primary point of contact for clients and working teams, ensuring expectations were set, met, and exceeded throughout the project lifecycle.

● Proficiently use project management software (e.g. Asana, Trello, Notion, Monday) and creative software tools, including Adobe Creative Suite, to facilitate efficient project execution. Hue Ventures, LLC New York, NY January 2023 – May 2023 Chief of Staff to CEO (Contract)

Responsible for the successful operations and oversight of website platform, resource planning, brand marketing strategy, B2B partnerships, and operational expenses ($250K).

● Develop operational plans for key initiatives across website development and B2B partnerships strategy.

● Identify opportunities to elevate brand and CEO’s executive presence through speaking engagements and press features, and manage operational and logistics details, communications, technical requirements (audio / video), and third-party contractors and vendors.

● Oversee day-to-day management of membership portal and process.

● Create data-driven presentations for consulting strategies and deliverables for Fortune 100 partner companies.

● Consistently streamline operational processes across spend management, website management, community management, membership portal, partner communications and job board. Lavendr Remote January 2023 – March 2023

Communications Strategist (Contract)

Led co:census’ (SaaS) website relaunch by developing personas for the brand’s primary audiences and defining a tone of voice to drive equity and inclusivity within the urban design technology industry. Optimized digital communication strategies to enhance the user experience and drive engagement.

● Collaborated with the strategy, creative, and development teams to ensure website updates were aligned with the brand’s visual identity and design principles.

● Conducted an audience analysis and supported research on SEO best practices to improve search engine rankings.

● Developed personas to clearly define key audiences and drive strategy for the brand’s revamped tone of voice documentation.

● Provided training and guidance to internal teams on content management, ongoing website maintenance and ongoing tone of voice exercises.

Verizon Communications, Inc., New York, NY November 2021 – December 2022 Chief of Staff to SVP, Marketing Activation & Creative (Position eliminated due to organization restructure) Responsible for the successful operations and oversight of headcount allocation, change management, and budget management across B2C and B2B marketing spend, organization structure, culture, and operational expenses ($3M). Managed Operations Support Coordinator.

● Developed governance plans for key initiatives across Marketing Activation and broader enterprise.

● Partnered with Marketing Effectiveness Team to produce ongoing training series for improved workflow, cross-functional collaboration, governance, and working relationships.

● Strategically elevated Principal’s executive presence through drafted email communications, stakeholder/time management alignment, DE&I initiatives, social media, and speaking engagements.

● Created concise and visually-compelling presentations for creative and operational reviews, speaking presentations, industry events, and internal strategic initiatives.

● Led coordination of content, programming, and communications for Staff Meetings and All Hands.

● Partnered with Finance Team and Departmental Budget Leads to streamline financial and headcount management and reporting process.

Wethos, Remote March 2020 – October 2021

Senior Operations Manager April 2021 – October 2021 Led company-wide strategic planning, customer experience operations, and fintech product operations. Created annual department budgets ($500k) and financial processes. Managed Customer Support Associate and an Accounting Team of two people.

● Developed quarterly department goals to align with company-wide objectives (OKRs).

● Oversaw agreements and non-technical project management with third-party banking partner.

● Implemented and managed fintech compliance and security processes.

● Created and executed B2C partnerships strategy and managed day-to-day relationships, reporting, and tactical planning (exceeded acquired partners goal by 66%).

● Supported CEO in investor management by streamlining quarterly financial and metrics reporting, communications, and managed due diligence processes. Operations Manager October 2020 – March 2021

Created and optimized infrastructure for team collaboration, productivity, and company scalability in preparation for the organization’s next funding round. Defined people development, retention, and training programs. Oversaw People Operations Team (4) and management of company culture activities.

● Developed remote onboarding and offboarding processes.

● Lead talent acquisition strategies with an equity-first lens; implemented/developed ATS training.

● Created and drove company-wide DE&I quarterly strategies (+45% employee satisfaction; +17% employee retention; +10% new user acquisition).

Producer, Operations March 2020 – October 2020

Shaped the organization’s company culture through employee satisfaction, engagement, and enablement initiatives. Identified opportunities and strategies for improved cross-functional efficiencies, productivity, and asynchronous collaboration.

● Implemented HRIS change management processes / training for payroll, benefits, and P&O compliance.

● Expanded health and wellness benefits package (+22% employee satisfaction and +10% retention).

● Revamped and led training of internal company/manager handbook and external website policies (i.e. Privacy Policy, Terms of Service).

ANNEX88 January 2020 – February 2020

Project Manager (Contract)

Led Bloomingdale’s project management for social media marketing, events, experiential and photo & video content campaigns.

● Led day-to-day process between internal and external stakeholders.

● Partnered closely with the internal creative team to develop and maintain the production and review process.

● Built and executed production timelines, managing creative projects from conception to completion.

● Performed talent outreach on behalf of clients where applicable.

● Attended shoots as on-site primary point of contact and editing sessions as needed. Social Chain, New York, NY January 2018 – December 2019 Project Manager (01/2018 – 08/2019); Sr. Project Manager (09/2019 – 12/2019) Oversaw digital marketing campaigns and creative productions for consumer-driven clients. Planned and managed campaign budgets ($25 - 350k), timelines, and resource planning. Channels included Facebook, Instagram, Twitter, and TikTok. Managed Project Coordinator and Production Team of five people.

● Optimized workflow across teams to effectively manage resources through Basecamp and Float.

● Sourced and managed vendor and supplier relationships, agreements, and negotiations.

● Oversaw production planning, including talent and location sourcing, permit and contract acquisitions, and production and post-production resources and equipment.

● Defined and maintained workload capacity, assigning resources by applicable skills and project scope.

● Managed creative feedback and approval process at various stages of campaign development. ForceBrands, New York, NY May 2016 – December 2017 Digital Marketing Coordinator (05/2016 – 05/2017); Assoc. Manager, Digital Marketing (06/2017 – 12/2017) Led digital, email, and social media marketing strategy to increase client and customer acquisition. Developed organic and paid social media campaign strategies across Instagram, Facebook, and LinkedIn, with a 50% increase in brand awareness and engagement.

● Developed search engine marketing and optimization (SEM / SEO) strategies and paid social media marketing campaigns ($60k) in collaboration with third-party media partners.

● Developed a Salesforce Marketing task force to better leverage customer data for improved, personalized email marketing; reported digital marketing insights to optimize digital marketing strategy

(+44% website conversions).

● Reported on digital campaign performance through Google Analytics (+61% website traffic).

● Oversaw email newsletter development, promotion, and distribution (+282% email subscribers).

● Supported Events & Partnerships Manager with logistics and promotion of in-office and external events. EDUCATION

Bachelor of Arts (B.A.), Media Business & Entrepreneurship Temple University, Philadelphia, PA

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