Administrative Assistant / Customer Support Representative
Resume:
SHARON THOMPSON
**** ******** **. *********** ** 20782
202-***-**** ****************@*****.***
core competencies
Efficiently manages multiple calendars and coordinates appointments/ follow-up
Strong attention to detail
Problem solver and self-starter
Manages multi-line telephone system
Team oriented and results driven
Exceptional analysis skills and time management
Technically savvy
Technology Snapshot
Salesforce (CRM) platform, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CSR, Docuphase, Process Radiographs
Coursework in Cybersecurity
RELEVANT EXPERIENCE
Self Employed January 2022 - Present
As an independent contractor, I provide skilled professional and extensive services in organizational and cleaning services.
Enhance customer’s space utilization, improve efficiency, stress reduction through decluttering, reorganizing, and maintaining spaces with a keen eye for detail and efficiency.
Proficient in various cleaning techniques, ensuring a thorough and sanitary environment.
Demonstrates strong time management and adaptability, capable of handling diverse tasks in residential and commercial settings.
Committed to delivering exceptional customer satisfaction through meticulous and personalized service.
Beacon Hill/Guidehouse May 2021-October 2021
Housing Assistant (Temp Position)
Complete application intakes with individuals and families who apply for services through the Emergency Rental Assistance Program (ERAP)
Enter required information in client database accurately and in a timely fashion.
Maintain accurate case notes, client data and other records according to agency, funder, and professional standards.
Attend and participate in regular supervision meetings, team meetings, and staff meetings.
Communicate with applicants regarding the status of their ERAP application via written and oral communication
Maintain accurate daily logs records, and files for each client.
Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
ICMA-RC
Investor Service Associate July 2015- March 2020
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer utilizing Salesforce(CRM)
Records customer inquiries by documenting inquiry and response in customers' accounts.
Accomplishes customer service and organization mission by completing related task as needed.
Updates job knowledge by participating in educational opportunities.
Bed Bath and Beyond April 2013—November 2015
Supervisor Washington, D.C.
Manages the front end of store to ensure full efficiency of all front-end employees the site is presentable, welcoming, and running efficiently.
Coordinates and conducts staff training to ensure that they seamlessly and fully adopt key product information, store knowledge, and confidence to support high level performance and excellent customer interaction.
Manages past, present, and future customer information to ensure that customer information is relevant and up to date for company marketing and promotion.
Communicates daily activity and store growth areas with store and regional management to increase store/sales proficiency, as well as customer service.
Advises customers, in person and via multi-line telephone system, with thorough information regarding products, registry, and site resources, while providing functional support to any immediate needs to ensure their fullest satisfaction
Team Placement January 2011—August 2012
Dental Assistant Washington, D.C.
Managed accuracy of information regarding patient medical history in company’s master database of 20,000 + patients
Prepared and maintained sterile patient rooms, dental equipment, instruments and any other materials/tools
Managed waiting area to ensure patients were comfortable and that all their information was efficiently processed prior to their examination/consultation.
Conducted four-handed dentistry assistance which increased service efficiency and timeliness, enhanced client comfort, and alleviated both the client’s and the dentist’s stress.
Department of Social Services July 2010— October 2011
Clerical Assistant Hyattsville, MD
Conducted clerical duties such as paperwork filing/processing, organizing and record keeping (via company database and SAIL) to ensure accurate and up-to-date database management.
Communicated updates and follow-up to appropriate team members to ensure and maintain seamless team communication and the fastest and most proficient service to members
Operated and oversaw multi-line telephone system, and member check-in to ensure that all calls were directed to the appropriate contact/case worker in the timeliest fashion.
Dental Health Management Solutions January 2010—July 2011
Sterilization Tech/Dental Assistant Washington, D.C.
Managed accuracy of information regarding patient medical history and records
Prepared and maintained sterile patient rooms, dental equipment, instruments and any other materials/tools
Performed duties such as coronal polishing, placement of sealants, making and trimming impressions/Gypsum Models, and taking and processing intra and extra-oral radiographs.
Howard University Hospital February 2009- April 2009 Dental Assistant (Intern) Washington, D.C.
Provided assistance to students and faculty during clinical procedures.
Conducted quality control/assurance for dispensing of instruments, materials and supplies, as well as prepared and maintained sterile patient rooms and dental equipment.
Scheduled patient appointments for treatment in their designated department, as well as recorded information related to medical history/record.
EDUCATION
University of Maryland Global Campus, Adelphi Md.
Cyber Security August 2023 – November 2023
Prince Georges Community College- Largo, MD
Associate of Liberal Arts August 2022 – August 2023
ACT College - Arlington, VA
Certified Dental Assistant March 2009 – September 2009
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