Customer Service Representative
Resume:
Nikahya Bundy
East Point, GA *****
ad1zqs@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Global Payments - Atlanta, GA
March 2023 to August 2023
Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Aircraft Cleaner
U.S. Aviation Services - Atlanta, GA
June 2021 to December 2022
Wax cleaning the outer surface of the delta aircraft and/or do technical cleans in the cabin depending on the weather conditions.
Bartender/Server
Paradise Smoothie Juice Bar - East Point, GA
December 2020 to May 2021
Taking orders, make smoothies, replenish and restock food bins and freezers, keep up with inventory, maintain a clean station and greet and provide information about health benefits of our drinks Breakfast Hostess
Holiday Inn Express and Suites - Atlanta, GA
January 2020 to February 2020
the breakfast hostess is required to maintain the condition and replenish the buffet. Meaning they must refill the trays, beverage dispensers and restock the refrigerator constantly. It also required to greet guest with a big smile and a wholesome attitude.
Student Intern
Job Corps/American Business Corporation - Morganfield, KY June 2019 to November 2019
assisted by clean the kitchen, dishes, tables and cooking. furthermore, aided in preparation of the food for lunch.
Community Assistant
locals in my neighborhood - College Park, GA
July 2013 to May 2017
1. contributed to the JROTC program and finished off it with the rank of Cadet Master Sergeant. 2. also received many dividends and ribbons for good conduct and citizenship. 3. exemplified the school during a Career base competition and attained second place. 4. Cleaned lawns and homes of trash and cared for younger children 5. Intro to Art and Graphic design in high school
6. Gained most of m experience with digital usage for business and artistic reason from high school Education
High school or equivalent
Tri-Cities High School - East Point, GA
August 2014 to May 2018
High school or equivalent
Skills
• Cooking (9 years)
• Hospitality (5 years)
• Drawing (10+ years)
• Cleaning (10+ years)
• Marketing (3 years)
• Time Management (7 years)
• Inventory (6 years)
• Management (Less than 1 year)
• Word (8 years)
• Microsoft Excel (5 years)
• Customer Service (1 year)
• Computer Literacy (7 years)
• Hospitality Experience (3 years)
• English (10+ years)
• Banquet Experience (1 year)
• Organizational Skills (8 years)
• Food Preparation Experience (1 year)
• Food Service (1 year)
• Communications
• Graphic Design (3 years)
• Sketch (10+ years)
• Child Care (5 years)
• training (3 years)
• Kitchen Experience
• Tattooing
• Adobe Photoshop
• Baking (8 years)
• Host/Hostess
• Adobe Illustrator
• Illustration (10+ years)
• Adobe InDesign
• User Interface (UI)
• Flexibility
• Team Work
• Reliability
• Problem-solving
• Swift
• Restaurant experience
• Sales
• Banking
Certifications and Licenses
ServSafe
May 2019 to May 2024
CPR
July 2019 to July 2021
CPR/First Aid
Food Handler Certification
Assessments
Customer service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate