ADARAMOLA OMOTOLA IBUKUN

OBJECTIVE

Highly driven and dedicated individual seeking to effectively utilise my soft and technical skills to provide a professional service to customers by applying my knowledge and experience for the success of the organisation.

EXPERIENCE

MONIEPOINT INC. Lagos, Nigeria.

December 2021 - Present

Customer Service Support

Identify and assess customer's needs to achieve

satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and also follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies. Collect and analyse clients’ feedbacks about a particular complaint or product.

Deliver information about company's products and offers. THE CLAN ENTERPRISE, Lagos, Nigeria.

September 2021 - February 2022

Customer Service Support Officer (Lagos State GIPP)

Resolved Customer complaint through automated channels, promptly.

Promoted organization’s products and services.

Managed phone line to provide update to clients.

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CONTACT

ad1zqk@r.postjobfree.com

081********

90A, Lagos street, Ebute Meta,

Lagos.

SKILLS

Effective communication

Active listening

Time management

Problem solving

Decision making

Communication and relationship

management

Team management

Project management

Analytical thinking

Microsoft office

Microsoft excel

Google spreadsheet

REFERENCE

Available on request -

COCA-COLA HBC, Lagos, Nigeria.

February 2020 - April 2020

System Auditor

Developed team communication and information for

meetings.

Demonstrated friendliness and willingness to help whenever needed.

Actively listened to customer’s request confirming full understanding before addressing concerns.

Worked to maintain outstanding attendance record.

POLAR INTEGRATED SYSTEMS, Lagos, Nigeria.

September 2019 - March 2020

Accountant

Reconciled all company account, including credit cards, employee expenses and commissions.

Input financial data and produced reports using Microsoft excel.

Processed all incoming and outgoing invoices and payment. Managed payroll, accounts payable and receivable.

TOY APA STANDARD INVESTMENT, Lagos, Nigeria.

November 2018 - September 2019

Accountant

Processed payment for all projects and operational transaction.

Stock taking and bookkeeping.

Processed report shared with the management team about the financial health of the business.

EDUCATION

National Open University Of Nigeria, Lagos State, Nigeria. June 2013 – July 2017

Bachelor of Science in Accounting

Contact this candidate