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Operations Manager General

Location:
Redmond, WA
Salary:
$100,000
Posted:
December 15, 2023

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Resume:

Brandon Kissinger

Expert operations manager, with a recently acquired MBA in Finance, and strengths in Project Management, Emergency Management, Training & Development, and a vast range of other competencies. These skills have been inspired and developed by a lifetime of diverse experiences and formal training. Having experience overseeing a comprehensive portfolio of accounts and clientele, facilitating enterprise- level policy development and implementation, and experience in the administration and oversight of Emergency Management Programs and personnel; I am seeking a position in which I can leverage my versatility and expertise in a productive environment. ad1zpv@r.postjobfree.com

Skills

• Due to absence of General Manager position, I executed all position-related duties and operations.

• Strategic planning & forecasting.

• Coordination and management of employee support services.

• Staff recruitment, onboarding, and training.

• Client account management.

• Relationship management

• Workforce development & support.

• Schedule management and event planning.

• Performance metrics tracking and reporting.

Manager of Security Services;

Pacific Northwest Region

GardaWorld

2019 - 2021

Project & Program Management

Emergency Response Coordination

Crisis Prevention

Workforce Development & Training

Compliance & Governance

Policy Development

Talent Management

Business Process Solutions

International Relations

Budgeting & Finance

Change Management

Stakeholder Facilitation

Strategic Oversight

Relationship Management

Experience

Owner/Operator; Franchisee

Sasquatch Strength Kirkland

2020 - 2022

• Direct oversight of General Manager and Operations Team.

• Approval authority for daily business operations, policies, and procedures.

• Relationship management & client support.

• Management of operational budget and expenditures.

• Inventory & supply management .

• Business process development, modification, and implementation.

• Contract procurement and vendor management.

• Marketing and outreach.

• Event planning and facilitation.

Security Operations Coordinator

Warner Bros. Discovery, Inc.

Bellevue, WA

2021 - 2022

• Member of Corporate Security Team.

• Collaborate with other work units on development and execution of global security management initiatives.

• Assist with coordination and oversight of operational safety procedures.

• Emergency Response Coordination and Risk Management.

• Security software troubleshooting and system support.

• Facility health & safety compliance monitor.

• Management, tracking, and oversight of security initiatives and related projects.

• Stakeholder engagement and relationship management.

• Assist in development and implementation of policies and procedures. Redmond, Washington 206-***-****

Education

Masters Business Administration (MBA); Finance

American Military University

2021

Bachelor of Science; Sports and Health Sciences

American Military University

2018

Emergency Response Coordinator

Washington State Department

Of Children, Youth, & Families

Olympia, WA

2023 - Present

• Provide leadership and agency-wide strategic direction in support of staff safety, emergency management and employee supports.

• Develop, coordinate and implement Continuity of Operations Plans

• Develop emergency response plans for agency headquarters and field sites.

• Provide consultation, guidance, and training to agency executive management and agency staff, promoting awareness and implementation of emergency management and critical incident response practices.

• Develop tools, templates, guides on agency-wide operational planning.

• Lead, guide and oversee progress in division and program plan development.

• Ongoing development, evaluation and implementation of emergency management training and exercise program.

• Disaster & Incident Response: Leadership and facilitation of DCYF Headquarters Emergency Coordination Center.

• Facilitate incident response information gathering and reporting for senior management. Experience

Brandon Kissinger

Certifications

Emergency Medical Technician Intermediate Certification Training Division; Dallas, TX 2010

Protective Security Operations Cetification (PSOC) Progressive Force Concepts (PFC) 2008

CPR, AED and First Aid

American Heart Association 06/2021

X26 Taser Certification

Kirkland Police Department 2008

Homeland Security Exercise & Evaluation Program

FEMA 09/2023

Continuity of Planning

FEMA 09/2023

Continuity of Operations Program Management

FEMA 10/2023

• Assisted with supporting patient services.

• Maintenance and sanitization of medical supplies and equipment.

• Medical supply inventory ordering, tracking, and coordination.

• Assisted with review and coordination of patient medical records and information.

• Prepared patients for examination by performing preliminary physical assessments.

• Prepared examination rooms for patient procedures.

• Performed patient-physician liaison activities.

Medical Assistant

University of Washington

Hernia & Surgery Center

2015 - 2016

Fred Hutch

Cancer Center Proton Therapy

2015 - 2016 Part Time

• Assist with development and management of a medical study on blood supplementation for trauma patients.

• Respond to all trauma codes, evaluate patient for study enrollment criteria.

• Collaborated with attending physician and trauma team on delivery of services.

• Oversaw ordering and inventory of study-related medical equipment and supplies.

• Assisted with the administration of study-related medical procedures.

• Medical procedure scheduling and coordination.

• Using TEG and Multiplate systems, performed laboratory analysis of patient samples.

• Assisted with employee recruitment, onboarding, and training. Research Coordinator

Harborview Medical Center

2012 - 2018 Part Time

• Developed, modified, and implemented base-wide Emergency Medicine Program.

• International Relations; liaison to German Military Medical Personnel.

• Oversaw secure transfer and movement of base personnel.

• Assisted with base staff training, development, and onboarding.

• Facilitated training courses related to crisis prevention and management.

• Facilitated training courses on emergency medical procedures and field operations.

• Oversaw base medical equipment inventory and coordination.

• Strategic development and planning of high-risk contingency procedures.

• Strategic support of Special Forces operations.

• Oversaw management of base security software systems. Medical Program Manager

Base Defense Operations Center Officer

US Department of Defense

Konduz, Afghanistan

2010 - 2012

• Direct oversight of all Executive Protection and security operations.

• Development and implementation of security policies, procedures, and norms.

• Oversight and management of multimillion-dollar accounts and programs.

• Development and implementation of medical intervention procedures.

• Client and stakeholder facilitation and relationship management.

• Development, modification, and implementation of agency medical program. Executive Protection Program Manager

Medical Program Manager/Lead Medic

Citadel Security Services

2009 - 2013

• Operations Lead for Global Executive Protection Team.

• Provided protection and security services to C-Suite executives and their families.

• Oversight and implementation of transportation security procedures.

• Provided secure escort of executives and their families.

• Development and oversight of Executive Security Procedures and Emergency Response Protocols.

• Development and implementation of emergency medical processes.

• Facilitated Medical Intervention Training for Global Executive Protection Team. Executive Protection Agent

Medical Program Manager

Microsoft

2004 - 2008

Redmond, Washington 206-***-**** ad1zpv@r.postjobfree.com Not Listed: 67 additional Federal Emergency Management Administration (FEMA) certifications. Transcripts provided upon request.

• Assisted medical staff and provided technical support for patient care.

• Trauma team support.

• Assess and report condition of patients.

• Cleaning and sanitization of rooms and equipment.

• Assist with coordination and transport of patients and equipment.

• Assist with administrative support planning, consultation requests, and service coordination.

• Assist in performance of medical procedures and examinations.

• Assist with review and coordination of patient records and documentation. Emergency Room Technician; Medical Assistant

Swedish First Hill Hospital

2012 - 2014

Swedish Medical Center Redmond

2015 - 2016 Part Time

2016 - 2019 Full Time

2019 - 2021 Part Time



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