EXPERIENCE SUMMARY:

Extensive leadership experience including strategic analysis, problem resolution and Program / Project Management with transformative information technology projects of various sizes for a diverse range of organizations in multiple sectors.

Managed project teams employing multiple methodologies, including Agile and Waterfall.

Effective managing at both the strategic and tactical levels, particularly developing and implementing the tactical framework needed to implement an organization’s strategic initiatives and vision, as well as driving organizational change.

Depth of experience to assess projects and processes from an organizational perspective, as well as breadth of experience working with different types of organizations to apply knowledge gained to foster excellent strategic decision making, continuous process improvement, and failure analysis.

Applied proven strategic planning and leadership ability to develop, implement, and lead organizations’ Project Management Organizations (PMOs) and Centers of Excellence.

Proven ability to assume the leadership role for in-flight initiatives and quickly learn the business, technical, and stakeholder management aspects to provide results early.

Experience managing public sector Independent Validation and Verification (IV&V) for state government Medicaid and Social Services projects. Responsible to analyze projects, processes, and organizations to find risks and issues, and correct them.

Successfully managed projects for clients in Government, Finance, Insurance, Healthcare, Retail, Global Networking, Advertising, and other sectors.

Viewed as a trusted professional who can think and act strategically.

Effective communicating at all levels of the organization from line workers and technical staff to Clevel executives and government officials. Ability to explain complex issues in simple terms.

EDUCATION & CERTIFICATIONS:

BS in Mechanical Engineering – Polytechnic University– Brooklyn, NY

Certified Project Management Professional (PMP) – Project Management Institute

Certified Scrum Master (CSM) – Scrum Alliance

Certified Scrum Product Owner (CSPO) – Scrum Alliance

EXPERIENCE:

Delivery Lead – Concord USA, March 2019 to Date

At AmeriHealth Caritas:

Working with the PMO led multiple Workgroups for the Ohio Medicaid Managed Care Implementation including Information Services, Claims, and Finance. Coordinated subcontractor/vendor engagement.

Facilitated communication with all levels of the organization and Ohio Department of Medicaid.

Oversaw end to end testing of the new One Front Door system that included the State, Fiscal Intermediaries, System Integrators, subcontractors, and internal stakeholders.

Managed transition to the new Dental vendor, deploying on time with no production interruption.

At Blue Cross Blue Shield of Kansas City

Successfully led a team of onshore and offshore resources to develop a cloud-based invoicing system. The client facing system bills over $1 billion annually.

Configured Azure DevOps for efficient project management and reporting.

Used experience gained working with the client at the Program level to facilitate infrastructure initiatives critical to the success of multiple projects.

Fostered reuse of work done to gain efficiency implementing Microsoft B2C for authentication and authorization across multiple projects.

At Roche Tissue Diagnostics

Led a global software development and testing team responsible for a mission critical middleware application that linked clients’ lab information system to the suite of diagnostic instruments.

Identified the opportunity and provided guidance as the company implemented the Scaled Agile Framework (SAFe) methodology and upgrade to Azure DevOps.

Assured that deliverables were completed on time including code releases and associated documentation used for FDA compliance purposes.

Consulted on required updates to the company’s version of the HL7 specification.

Acted as liaison between the business and technical functions.

Manager - Maximus, Inc., October 2016 to February 2019

Led IV&V assessments for large-scale Medicaid and Integrated Eligibility software development projects in multiple states assessing project management, requirements and design, quality control, operating environment, software development, stakeholder management and governance.

Participated in Business Development including writing RFP responses.

Analyzed issues to identify root causes and made actionable recommendations for improvement.

Performed regulatory compliance functions for the Centers for Medicare and Medicaid Services (CMS) and other federal agencies.

Senior Business Analyst - Intertec International, October 2012 to October 2016

Working for Maximus, led the Workforce Services Process Improvement effort, initiated to assess the processes and procedures, find and correct issues with quality or efficiency, and identify opportunities for standardization worldwide.

Delivered a functionally rich, integrated system for Special Education students at the New York City Department of Education.

Founded and chaired the Business Analysis Center of Excellence, established to promote professional development and quality in the Business Analyst function.

Senior Business Analyst - Axispoint, Inc., June 2011 to August 2012

Led analysis and design for a functionally rich social networking platform for Young Presidents Organization. Responsible for requirements, design, analysis, data modeling and documentation.

Acted as liaison between business, technical, and QA staff.

Senior Consultant - Netsoft USA, Inc, September 2007 to June 2011

Implemented a custom SOA for MVP, a major New York State health insurance company.

Lead a team to develop a data warehouse and business intelligence solution for Chief Media.

Integrated a legacy mainframe system into the standard customer support architecture for Wellpoint's Federal Employee healthcare insurance program.

Working with the principals of a start-up organization, drove the requirements effort for a web-based system designed to gain efficiencies in healthcare processing.

Designed a requirements engineering module for the company's in-house TFS/VSTS SDLC solution.

Implemented a member portal for Aetna Global Benefits (AGB).

Organized and led the Project Management Organization (PMO).

Multiple Positions - Robert Plan Corp., January 1990 to September 2007

Working with senior executives and AIG, planned and implemented a new corporate department responsible for the company’s IT and project management initiatives.

Planned and lead the project that converted all business to a new IT outsource vendor.

Participated in the project to move a critical business unit to a paperless environment.

Assigned to lead a fledgling acquisition project and turned it around. The project was completed on time and restored confidence in the company’s IT organization.

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