Irma Rose R.

Chino, CA *****

US

Areas of expertise: Mortgage areas finance, underwriting, Delinquency US, Nursing education (Un-licensed), In home - patient care, patient transportation to location and pick up for Dialysis & City of hope patients), with private Insurance company.

WORK EXPERIENCE:

CARE GIVER June 12. 2007 – Current

Care giver-outside and in home for patients with disabilities and special needs, including chemo.

Patient care including light duties cleaning, preparing medications, meals for week, cleaning/changing patient, includes ADLS, and daily transport to and from doctor visits and meal shopping, retrieving medications from pharmacy, wound care (acute & chronic), also care of PICC dressing change.

Medical Transportation April 15, 2022 – May 30, 2023, w/ Freedom Transportation, IEHP, Molina.

Delinquency Procurement Processor - TSR Processor

Work Way - Ontario, CA - November 2014 to 2017

The Tax Processor oversees the efficient gathering and accurate reporting of time-sensitive real estate.

tax information within multi-state geographic regions. The Tax Processor ensures accurate dates and

information is maintained on LERETA's Agency Profile and Reporting Calendar systems. The Tax Processor communicates unusual tax office circumstances or requirements that could endanger the timely reporting and/ or posting of real estate tax information. Working multiple states. Research, if required opening customer service request. SPS (MSP).

Retail sales in associate

Target Corporation - Chino, CA - June 2008 to April 2010

pharmacy clerk, cashier, customer service, customer service, sales. Obtained the Star Award for Excellence in customer service.

Foreclosure prevention and in accordance with NACA

counseling in customer care in foreclosure prevention and alternative too safeguards the American dream in adverse and rapidly growing recession. Liaison to the customer and bank, to meet needs according to adjustment to payment a rapidly increasing adjustable rate increase due to market change, and expenditures for family and their homes. Financial education credit counseling as well as avoidance of foreclosure. The institution explored. Possible bankruptcy as an option of many, reducing expenses, and consolidating debt with other financial obligations. Lastly, offering customer care in handling the greater Hispanic communities.

AEGON - World Financial Group - Ontario, CA - April 2006 to October 2007

Call Center- Pre-Licensing Insurance, Customer Service; Utilizing the opportunity for advancement in finance in great customer service and tools of assurance in goals for families and their future goals in today's fast growing and competitive economy.

CFIC Home Mortgage - Riverside, CA - February 2006 to November 2006 -

Account manager II, Customer service, Credit analyzes, Loan processor, Pre-fund, Title, and appraisal to closing. Data base for customer service and files. Open shop to closing. Broker's assistant, account manager II,

Account manager II, Senior credit analyst, Customer service.

AEGIS Mortgage Funding - Irvine, CA - September 2003 to January 2006

Loan setup- Identifying customers' crucial needs and problem resolution.

Responsible for all loans brought in by account executives for processing and submitting pre-approved through brokers loan packages for review, audit, pre-fund and closing. Loan setup and credit analysis, review, approval and all document follow-throughs. Follow through to Docs for Funding in Net-Oxygen, Gallagher, Genesis, for funding. Qualifying rate sheets to meet loan rate and BPS, Approvals from Regional Vise Representatives, Area Sales Manager’s; regional underwriting managers. Constant interaction and communication with brokers and underwriters, as well as escrow & title companies for condition and policy clearing for filling condition per broker and/or processor at brokers office and all by laws. Interaction with title companies and escrow managing, ordering, and executive approvals to companies for meeting our systems approval in hierarchy policies and guild-lines.

Experience with various Microsoft Office programs and multiple windows operating systems. Company

policies, procedure, extensive training and certifications, daily updated rate sheet & credit matrices training and certification, Fraud & Ethics, training, and certifications award. Credit analyzes matrix training, and certification. Appraisal I, underwriting, information quality assurance certification.

Awards. Account manager II training and certification/ award.

Proper phone customer care etiquette and customer service training

OP Denim. - Los Angeles, CA - January 1989 to June 1997-

Co-President General Management. Supervised 20/200 employees. General HR, company offices as well as negotiated the purchasing of the office equipment and machinery managed company sales, payroll, and client customer account information.

Early Ed:

ELAC, Western Career College Los Angeles

Recent Ed: ED: East Los Angeles College-Abram Freidman Occupational - Los Angeles, CA - 1985 -Webster Career College of Business-Medical Assistant, Business, Administration.-Valley College in Nursing Science, in San Fernando, California

Medical assistant front and back office, certification account management II -Credit analyst certification, Fraud prevention. Certified Health and Life Insurance, Ethics- Primerica International-WCUI, Ontario, Ca – Nursing Science 2014-2016-ACC Ontario-California for Nurse Science. 2012-2020-Chaffee school district ROP Adult Ed. Nursing program 2020-2021

ADDITIONAL INFORMATION

Skills, Excellent interpersonal communication skills. Knowledge of administrative events

Excellent time management skills. Ability to adapt new techniques and procedures for the improvement of the company and work closely with higher authority.

Excellent knowledge of general office procedures and methods, and the office tools operation

Ability to perform office support functions.

Knowledge of typing with 45+ wpm speed

Strong analytic and critical thinking skills

SUMMARY

Current Career Level: Experienced (Non-Manager)

Years of relevant work experience: Customer service, 2 - 4-yrs Nursing college, clinical, long & short- term facilities; Transporting ESRD+ patients to and from Dialysis facility, Pharmacy assistant, home care. Processing.

WORK STATUS: Citizenship: US Citizen. I am authorized to work in this country for any employer. Desired Status: Full-Time

Selected Locations: San Bernadino/Palm Springs

Relocate: YES & Remote-Willingness to travel: Up to 25% travel

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