Laborer

Richmond County Constructors - Waynesboro, GA

May 2018 to August 2023

Construction site cleaning and building lumber loads, helping other crafts with all other construction work. Duties also included digging, pumping water, climbing, cleaning, and scaffolding concrete

Customer Service Advisor/ Manager of Tire Sales

Firestone Complete Auto Care - Augusta, GA

December 2014 to June 2017

Originally hired as Service Advisor promoted to Manager of Tire Sales within a year.

Building Customer Satisfaction & Loyalty.

Providing Tire and Auto Products and Services.

Involvement in every aspect of the store operation.

Energetic responsiveness to every customer, on the phone and in the store.

Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations.

Communicate accurately to sales teammates and technicians to establish time commitments that meet our standards and exceed the standards of our customers.

Following proper checkout procedures: explaining all warranties and options to the customer, thanking them for their visit and conveying our true appreciation for their business.

Ability to step up to duties as assigned.

Customer Service Advisor / Retail Sales Associate

PEP BOYS - Norcross, GA

May 2011 to September 2014

Greeting customers, scheduling service appointments and receiving vehicle information.

Listening to requests of the service desired and clearly explaining information on the repair order.

Referring to the technician to the customer and/or test driving the vehicle to confirm source(s) of service repairs.

Estimating the cost and time needed to do the repair, taking into the account the customers schedule.

Handling customer complaints and maintaining high customer satisfaction standards.

Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explain the work performed and the charges billed

Service Technician / Sales Associate

CLUB CAR - Evans, GA

February 2009 to February 2011

Test parts and systems to ensure that they are working properly

Identify mechanical problems, often by using computerized diagnostic equipment

Follow checklists to ensure that all critical parts are examined

Disassemble and reassemble parts

Using testing equipment to ensure that repairs and maintenance are effective.

Augusta, 30907 Electrician Supervisor

SOUTHEASTERN SECURITY

April 2007 to December 2009

Responsible for the repair and maintenance of the electrical wiring for heat, light, and power equipment.

Conduct routine inspection and repair of electro-mechanical apparatus used at the kitchen galley, laundry machines, service equipment and others.

Change the filter of the generator. Observe Safety rules and procedures. Supervise approximately 7-10 employees during sales.

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