MARK

PANIAGUA

ad1znl@r.postjobfree.com

661-***-****, 661-***-****

Santa Clarita, CA 91350

Over 7 years experience in food service, relating to hospitality, and customer service. The ability to handle and resolve issues/disputes with tact, diplomacy, and sensitivity to coworkers and patrons while adhering to companies' policies, procedures, and professionalism. Ability to effectively communicate and maintain rapport with customers and co-workers while maintaining strong communication and interpersonal skills. Self-motivator who takes initiative; Responsible in maintaining regular and predictable attendance. Provide good working relationships, and work cooperatively as well as productively with others.

PROFESSIONAL SUMMARY

Slaters 50/50 - Server

Valencia, CA • 08/2019 - 03/2020

Lucille's Smokehouse BBQ - Server

Valencia, CA • 10/2015 - 05/2019

WORK HISTORY

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

•

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

•

• Checked guests' identification before serving alcoholic beverages. Printed dining checks with total due, collected payment and offered receipts to complete transactions.

•

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

•

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

•

Answered customers' questions, recommended items, and recorded order information.

•

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

•

Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

•

Explained menu items and suggested appropriate options for food allergy concerns.

•

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

•

Answer menu questions and make recommendations based on experience and knowledge of menu.

•

Deliver order in a timely and efficient manner; always with a positive attitude

•

Up-sale appetizers, main course, desserts and beverages and any special promotions

•

Ensure tables are always pre-bussed and cleared of and unused/ used dishes

•

Served food and beverages promptly with focused attention to customer needs.

•

• Worked with POS system to place orders and close out table SKILLS

• Cash Handling

• Suggestive Selling

• Food Sales and Promotion

• To-Go Order Preparation

• Food Preparation and Safety

• High-Volume Dining

• Stocking and Replenishing

• Age Verification

• Hospitality Service Expertise

• Banquet Coordination

• Anticipating Guest Needs

• Table Bussing

• Transactions and Cash Handling

• Cool Under Pressure

Dining Room Cleaning and

Upkeep

•

• Waiting Tables

• Cocktail Knowledge

• Customer Service and Rapport

• Order Accuracy and Delivery

• Servsafe Certified

• Bus Tables

• Ability to Lift 30 Pounds

• Guest Satisfaction

• Order Accuracy

• Dining Area Maintenance

• Wine Pairings

• Food Safety Oversight

• Pos Operation

• Plates Presentation

• Wine and Liquor Service

• Item Promotion

• Ordering Procedures

• Billing and Payment Processing

• Adaptable and Flexible

• Greeting and Seating Guests

Arkansas State University- Heber

Springs

Heber Springs, AR

GED: History/Geography

College of the Canyons

Valencia, CA

Associates Degree: Sign Language

Interpretating

General Education/Communications

/American Sign Language Wine

appreciation

EDUCATION

JW Marriott - Bell Person/Front Desk Representative Los Angeles, CA • 04/2014 - 07/2015

Lazy Dog - Host/Food Runner/Take-out Server

Valencia, CA • 01/2009 - 01/2012

payments

Answered customers' questions, recommended items, and informed guests about promotions and history of restaurant

•

Increased sales significantly by upselling or suggesting promotional or seasonal items

•

• Checked guests' identification before serving alcoholic beverages. Escort all guests checking in to their accommodations following hotel procedure

•

Inform them about all hotel and guest room features, hotel facilities, emergency procedures and community local attractions and events

•

• Store and retrieve luggage and other objects for guests Communicate special guest requests to the Front desk staff.

(Celebrations, special events, anniversaries etc ...)

•

Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

•

Greeted arriving guests and assisted with luggage and other personal items

•

Escorted guests to assigned rooms, transported luggage and catered to guests needs upon arrival

•

• Assisted with loading and unloading of luggage from vehicles Notified front desk manager of any guest issues in need of additional attention.

•

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

•

Monitored seating area and checked restrooms regularly to keep spotless.

•

• Accommodated special seating requests for guest

Collaborated well with kitchen/ wait staff to deliver orders accurately and efficiently

•

Garnished dishes/ beverages, checked quality, and presentation of entrees

•

handled/ processed payments and maintained an accurate cash drawer

•

Collaborated with other dining room and bar staff to facilitate efficient service

•

• Assisted customers with carry-out service

American Sign Language-Fluent

LANGUAGES

Contact this candidate