Allan Abak

ad1zm9@r.postjobfree.com +966*********

I am a self-motivated and dedicated leader with a proven track record of driving teams to success. Over the course of my 10-year career, I have gained extensive experience in sales, customer service, data analysis, scheduling, and staff supervision. My focus has always been on achieving maximum efficiency while strengthening processes and systems to align with strategic objectives. My excellent communication skills ensure that I excel at problem-solving, organization, adapt and thrive in multicu Professional Experience

Riyadh Metro, Saudi Arabia 01/23 - present

Station Agent

• Played a key role in the testing and commissioning of the Riyadh Metro's new lines, ensuring 100% functionality of station equipment, communication systems, and automatic fare systems.

• Monitor and maintain the operational status of station equipment, prioritizing passenger safety, movement, and comfort within the station premises.

• Collaborate with fellow staff to execute controlled/uncontrolled/emergency evacuations of passengers, demonstrating a commitment to passenger safety.

• Monitor, control, and mitigate overcrowding in station concourses and platforms, ensuring orderly passenger flows and a secure environment.

• Deliver essential messages to passengers through audio or visual means promptly and clearly, contributing to effective communication within the station.

• Sale tickets and smart cards, provide train services information, and address passenger inquiries with tact and sensitivity while offering assistance to the eldery or disabled passengers.

• Identify and report faults, accidents, incidents, or breaches promptly, utilizing safety-critical communication and contributing to continuous improvement. Exodus Sacco Ltd, Kampala - Uganda 05/20 - 11/22

ICT Support Assistant

• Coordinated a seamless transition to the new Loan Management System by overseeing the development, installation, implementation, and migration of data, resulting in a 50% reduction in time spent generating management reports.

• Resolved customer queries and provided technical support to staff through phone, email, and in-person interactions, resulting in a 20% increase in customer satisfaction ratings.

• Streamlined user account management processes by creating new accounts and initiating system user privilege changes, leading to a 30% decrease in administrative errors. Globetek Entertainment Ltd 12/15 - 01/20

Office Administrator

• Implemented a new accounting system using Waveapps ERP software, resulting in a 70% reduction in paperwork and improved efficiency in invoicing, sales tracking, and expense management.

• Collaborated with the Finance department to streamline procurement processes, inventory management, and payment tracking, leading to improved planning and cost control.

• Managed office logistics, including meeting coordination, travel arrangements, and training sessions. Implemented efficient systems for documenting minutes and issue logs, facilitating effective follow-up communication.

Thermal Solutions Ltd 04/11 - 11/15

Admin/Customer Service Assistant

• Coordinated a team of 14 engineers in the successful installation of a Toshiba VRF Air conditioning system at IUCEA in Uganda, receiving recognition from the customer for delivering the project on time and within budget.

• Implemented annual maintenance service schedules, resulting in a 30% increase in sales and revenue by maximizing service rounds on a quarterly basis, ensuring customers received value for their money.

• Coordinated HVAC training programs that improved staff safety awareness, reduced AC breakdowns by 50%, and minimized customer call backs, leading to higher customer satisfaction ratings. Education

Uganda Christian University 05/07 - 02/11

Bachelor of Business Computing

MM College Wairaka 03/04 - 12/05

Uganda Advanced Certificate of Education

Iganga Parents Senior Secondary School 04/00 - 11/03 Uganda Certificate of Education

Key Skills

• Safety critical communication

• Customer care

• Communication skills

• Problem solving skills

• Attention to detail

• Planning and organization

• Handling cash transactions, selling tickets, and managing ticket vending machines

• ICT skills

• Health and Safety procedures

Interests

• Volleyball

• Traveling

Contact this candidate