LAURIE PAVLUS BERGSTROM, LOWELL, MA

Refe

781-***-**** ad1zlx@r.postjobfree.com

SUMMARY

Highly skilled, self-motivated, innovative Sr. Project Manager and Sr. Business System Analyst rethinking, redefining, and reinventing processes with industry leading companies.

Communicates well as a liaison with national and international cross functional development teams to deliver top performing products on the forefront of the health care industry.

Manage complex software development projects with strong leadership and integrity. Utilizes PMI best practices to deliver products on time, in scope on budget with high customer satisfaction. Highly skilled and experienced through all phases of software development life cycle.

Software Skills

MS Word, Excel, Access, Project, PowerPoint, Publisher, Visio, SharePoint, Teams, Soarian Financials, Soarian Clinicals. Acumen to new software.

Project Management Certifications

Project Manager Professional Certificate (PMP); Scrum Fundamentals Certified (SFC) and Scrum Product Owner Certified (SPOC), SAFe in process.

EXPERIENCE

Nov 2022-

May 2023

July 2012-

Nov 2022

Jan 2006-

July 2011

Sr. Business Project Manager/XSell Resources Inc.

CVS Health, Remote, Lexington, MA

Sr. Business Project Manager, Customer Service Excellence PMO.

Lead the deliverables of multiple, complex projects, from project charter development through to implementation, that impact multiple processes, systems, functions and products.

Project Planning and Manage projects, including defining, executing, and tracking project plan; preparing and distributing progress reports; escalating risks and issues to the Senior Program Manager as needed. Manage change management process.

Business Analysis - Partner with stakeholders, product owners and development team to elicit, analyze and document business requirements and translate into technical requirements.

Medical Leave

Caregiver for critically ill daughter. She is now recovered, leading an independent lifestyle. Managed daily critical care and responsible for all medical decisions. Acquired medical research skills and effective medical team strategies. CBT and DBT training.

Project Lead/Sr. Business System Analyst/Eliassen Group

Fresenius Healthcare Systems, NA, Lexington, MA

Project Lead IT Integrations & Analytics

Project Lead for Integrations of Nashville clinics initiative. Advise cross-functional senior management in design, development and launch of approved corporate projects. Supervised team of BSAs.

Integrate acquisition data of 1,200 clinics with a rapid rollout plan utilizing best practices and agile and waterfall project management methodologies.

Excellent organizational skills to manage and lead multiple concurrent complex projects utilizing waterfall, agile and scrum methodologies.

Consult with all stakeholders, business management, unit management, system management, customers and end user to elicit requirements for new initiatives as well as participate in change management of existing requirements

Implement process improvements to streamline and optimize the production of ongoing deliverables.

Advise on policy changes, comply with regulatory affairs and assist in audit compliance.

Develop and manage change management process for all projects.

Assist is operational development from initial design to full implementation in production.

Project Manager and Sr. Business Analyst IT Integrations & Analytics

Project Manager and Sr. Business Analyst for Spectra Laboratories Integration initiative. Help drive product strategy, product design and development. Provide national lab results and charges in near-real-time to Fresenius corporate headquarters. Develop ETL solutions to integrate lab results and charges with Siemens Soarian Financials and Siemens Soarian Clinicals for North America clinics.

Develop detail project plans that include design, implementation and system documentation for all Spectra projects and change requests.

Review and guide in all areas of project development including scope, schedule, baseline, budget, critical path, resources, risk and mitigation issues.

Gather requirement from business internal and external sources. Strategize and prioritize requirements and author functional specifications.

Soarian Clinicals: Analyze workflow-driven designs that address patient care and comfort for in-home dialysis patients.

Soarian Financials: Define, plan, execute, monitor and control transition of legacy system to Soarian Financials.

Communicate effectively with vendors, stakeholders, and users. Manage vendor and customer expectations. Identify risks and impacts.

Provide integration test plans, review QA and UAT test plans. Support customers during initial rollouts.

May 2004 -

Sept. 2005

Project Manager/Sr. Business System Analyst/Tech Resource Corp.

Thoratec Corporation, Burlington, MA

Lead Product Management Team in time critical development of the HeartMate II, an LVAD (left ventricular assist device) approved for DT (Destination Therapy) and BTT (Bridge to Transplantation). Patients experience immediate, significant and sustained improvements in functional capacity and quality of life.

Develop Product Risk Analysis for the HeartMate3 and Root Cause Analysis for HeartMate 2.

Review and guide in all areas of project development including scope, schedule, baseline, budget, critical path, resources, risk and mitigation issues.

Solution assessment and validation; assess proposed solutions in order to determine how closely they meet solution requirements.

April 2003 -

Sept. 2003

Sr. Analyst Coordination of Benefits Dept./Tech Resource Corp.

Tufts Health Care, Watertown, MA

Assist in development of Department Pilot Program to insure quarterly savings in excess of 3M.

Plan, develop and implement coordination of benefits procedures of ESRD (End Stage Renal Disease) clients as well as individual State and Federal Court rulings. Compliance with all Federal and State laws and audit policies.

Analyze and implement investigation procedures for Coordination of Benefits Dept. Investigate other Health Carriers to reduce time, costs and payment including Medicare and Medicaid.

Effectively communicate analytic discoveries and results to senior staff both in writing and through presentations.

April 2001 -

April 2003

Project Manager and Business Consultant, Independent Consultant

Windrush Therapeutic Farm, North Andover, MA

Provide leadership, analytical and technical coaching to all levels of office staff for complete automation project.

Develop and implement operational strategies, which include assessments, coaching, managing project timelines, and project preparation and presentation.

Assist and edit fundraising documentation. Assist with annual gala fundraising which support the therapeutic riding programs and education programs.

Instituted standards that complied with Federal and State regulations in therapeutics riding programs.

Assisted in audit of annual finances for non-profit status.

May 1998 -

Oct. 2000

Project Manager and Business Consultant, Tech Aid Corp.

GTE Internetworking, Cambridge, MA

Project Manager for Y2K and Intranet iniatives.

Author project plans and risk analysis documents.

Ensure that scope is well defined, approved, managed, controlled; ensuring completed deliverables are accepted by the customers.

May 1996 -

Sept. 1998

Business Analyst and Marketing Consultant, Tech Aid Corp.

Picture Tel, Danvers, MA

Liaison between the Marketing Department and vendors to create a new lead system that was functional on both PC and MAC platform.

Design and implement system to improve communications of inquires through collaboration with the corporate information systems, production, engineering, and other support groups.

Provide appropriate documentation; support functional team, UAT, and production.

Dec. 1992 -

Dec. 1996

Business Analyst and Project Manager, Business Logic

Digital Equipment Corporation, Boxborough, MA

Act as a liaison between business area (Worldwide Financial and Sales) analyzing complex business strategies associated with a new worldwide sales compensation system, Alpha Omega. This system replaced the SMRS legacy sales compensation system.

Assist business users and management to interpret and translate business requirements into appropriate documents. Developed and implement solutions.

Manage change management requests. Prioritize, elicit solutions and implement changes to support production needs.

Support Project Manager by developing and updating project plans, managing change management requests, and spawned projects.

Communicate effectively with stakeholders, users, and technical teams.

EDUCATION

Project Management Certificate

Bentley College, Waltham, MA

B.S. Economics and Business Administration

The Kings College, Briarcliff Manor, NY

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