Elissa Wilcox

801-***-**** ad1zlg@r.postjobfree.com 4844 Stormy Meadow Drive, Riverton, Utah

Summary

Friendly and analytical Senior Call Center Representative with 10 years of experience handling technical and non-technical customer calls in large and small call center environments. Experience

Dr. Daniel Guthrie West Jordan, UT

Receptionist/Administrative Assistant 07/2019 - Present Answer multi-line phone system with warm, friendly demeanor Screen and answer calls, emails, and correspondence with professionalism and in a timely mannor Schedule patients

prepare reports

WW (Weight Watchers réinventé) Murray, UT

Receptionist/Customer Service 09/2016 - 04/2020

weight members and update profile

sign up new members and explain membership options prepare bank deposits

Army & Airforce Exchange Service Salt Lake City, UT Supervisor 11/2010 - 07/2019

Respond to customer inquiries quickly via phone, email, or in-person Greet all customers with a warm, friendly welcome

Perform opening and closing duties

Follow up on customer inquiries quickly and efficiently Collect payments and handle petty cash

Order supplies and products for troops

Wells Fargo bank Salt Lake City, UT

Lead Teller 10/2003 - 03/2010

Train new hires, ensuring compliance with all regulations and standards Record balances and transactions with accuracy and attention to detail Supervise a team of [how many] employees

Resolved customer complaints per week via phone and in-person process bank transactions

sales

balance vault

Arby's Restaurant Group Taylorsville, UT

Shift Manager 04/2001 - 10/2003

Train new hires

customer service

cook

Maintain a safe, clean, and positive working environment Monitor front and back of store/restaurant for operational efficiency Check register for cash and charge totals at the beginning and end of each shift Skills

Customer service, Microsoft office, Microsoft word, Management Education

Marino Braspening

General Studies 02/1996

Languages

Spanish