Information Technology Human Resources

Veronica George, MSIT

**** ***** ***** ** • Charlotte, NC 28269 • 267-***-**** • ad1zld@r.postjobfree.com • LinkedIn Information Technology Professional / IT Security Management Specialist A dynamic Information Technology Professional and IT Security Management Specialist seeks to bring an excellent combination of hands-on experience and high-level education to a leading company. 15+ years in human resources management, operations oversight, and technical communication roles. Strong history of applying skills in systems security, information technology, and cyber threat management to real-world situations. Proven record in quickly learning and supporting complex processes, procedures, systems, and technology. Recent Master of Science in Information Technology: Security Management Specialization degree from Colorado Technical University Colorado. Diligent and goal-oriented, with the skills, education, and hands-on experience needed to make an immediate positive impact in any fast-paced team.

• Managing Daily Operations Needs

• Cyber Threats and Countermeasures

• Proactively Solving Complex Problems

• MS Word, Excel, Outlook, PowerPoint

• Technical Communication Skills

• Human Resources Management

• Quickly Learning New Subjects

• MSIT and MBA/HRM Degrees

• Effective IT Security Strategies

• Detail-Oriented Multi-Tasking

• Hardware and Software Knowledge

• Delivering Excellent Customer Service

Career Highlights

• Quickly gaining and applying knowledge in complex subjects, software, processes, and technologies.

• Leveraging an in-depth understanding of cyber security threats, technologies, and countermeasures.

• Scheduling staff duties, completing payroll, managing training/hiring, and coordinating administrative tasks.

• Using systematic, analytical, critical-thinking, and problem-solving skills to excel in fast-paced settings .

• Securing IT infrastructures, managing cloud/mobile computing, maintaining networks, and more.

• Communicating with a wide range of customers and colleagues to explain technical topics. Technical Background

Colorado Technical University - Student: Master of Science, Information Technology 2021 - 2022

• Earned an MSIT: Security Management Specialization degree with high honors and a 3.84 GPA.

• Developed the foundational knowledge and skills to align IT security strategies with overall company goals.

• Learned to set up secure infrastructures, manage cloud/mobile computing, maintain networks, and more.

• Reinforced coursework and training with hands-on lab assignments and practice in real-world situations.

• Developed familiarity with many operating system security products, including Windows and UNIX/Linux.

• Applied systematic, analytical, critical-thinking, and problem-solving skills to complex situations.

• Mastered IT principles, processes, methodologies, and best practices across a wide range of subjects. Professional Experience

Data Staff, Charlotte, NC - Outreach Specialist 2021 - Present

• Providing outreach and education, virtually and in-person, to North Carolinians on NC Medicaid managed care.

• Coordinating effectively with North Carolina Enrollment Brokers as part of a statewide team.

• Quickly gaining and applying knowledge in complex healthcare subjects, software, and terminology.

• Partnering with community-based organizations and Department of Social Service (DSS) offices.

• Communicating with a diverse set of customers from different backgrounds on a wide range of topics. Ronnie’s Cleaning Services, LLC, Charlotte, NC - Managing Director 2018 - Present

• Managing overall daily operations, human resources, budget/finances, and administrative functions.

• Interviewing, hiring, training, developing, and coordinating the daily work of an effective cleaning staff.

• Ensuring repeat business and a sustained client base by highly prioritizing customer satisfaction.

• Supervising staff in strict accordance with internal company’s policies and applicable local/federal laws.

• Collaborating with the director/owner to organize and improve the budget and related financial processes.

• Maintaining a safe and healthy environment by ensuring compliance with internal standards and external regulations. Career Note: Acted as Human Resources Manager/Case Manager for Caring Hearts Home Care Services (2011 - 2018). Education

MSIT: Security Management Specialization (High Honors; GPA: 3.84) - Colorado Technical University (2022) MBA: Human Resources Management (GPA: 3.06) - University of Phoenix (2013)

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