Ali Abramson

Watervliet, NY *****

ad1zlb@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills:

●Customer service oriented

●Experience in deescalating irate customers

●Managing experience

Employment:

Customer Assistance

Manpower/Contracted to Maximus, Remote from home - Watervliet, NY 2/2023-7/2023

●Answered heavy amount of phone calls.

●Triaged calls by determining agency to contact to resolve issue/complaint.

●Worked with client to resolve issues when agency was NY Exchange.

●Maintained strong adherence to time and quality metric.

Claims Adjuster

Emblem Health - Albany, NY 10/2019-10/2020

●Processed medical claims for major health insurer.

●Troubleshoot miscoded claims while meeting production metrics.

Owner/Operator

Top Dollar Property Buyers, LLC - Watervliet, NY 10/2018-6/2019

●Pursued the purchase and rehab of distressed properties with the goal of managing a rental portfolio.

Member Services Associate

Fidelis Care - Latham, NY 2/2018-9/2018

●Processing member requests for procedure and prescription authorizations and general account information.

●Problem solving of enrollment and premium processing payment issues.

●Documentation of all member contact.

Customer Service Specialist IV

Maximus Inc - Albany, NY 11/2015-8/2017

●Enrolled members in the New York State Health Exchange.

●Consistently met call quality, time utilization and accuracy quotas.

●Received over 70 commendations for attendance, volunteering for overtime and meeting preset goals.

Call Center/ Customer Service

Oliver Staffing - New York, NY 3/2015-8/2015

●Handled shareholder inquiries related to Fidelity Investments mutual fund consolidation.

Inside Sales

National Merchants Services - Brooklyn, NY 2/2014-10/2014

●Performed cold calling and appointment setting of small merchants nationwide for outside sales of credit card processing service.

Sales Associate/Store Manager

Nat Sherman Inc - New York, NY 4/1996-5/2013

●Assistance customers in high end men’s accessory store.

●Promoted to Sales Manager in 2003.

●Oversaw staff of 20 employees.

●Involved in all phases of hiring, sales training, cash management, scheduling, inventory, and payroll.

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