Alisha Thuyanh Tran

**** ******* *** * ad1zgg@r.postjobfree.com 651-***-****

WORK EXPERIENCE;

PICS

Direct Support Worker January 2022-Current

● Maximized patient satisfaction by assisting clients with personal tasks such as eating, walking, and hygiene-related activities.

● Set detailed schedules for daily activities, appointments, and goals to be done on a weekly basis.

● Recorded and reported changes in the client's physical condition, behavior, and appearance.

● Performed housekeeping duties such as cooking, cleaning, laundry and running errands. Blaze Health January 2022-April 2022

Clinic Office Assistant

● Greeted customers and visitors in a professional manner.

● Have experience in EPIC platform such as; verifying and updating insurance and demographic information, registering and scheduling; creating new EMR charts, and managing messages and working on queues as assigned.

● Did administrative tasks such as scanning, printing forms, having patients sign forms, processing and reporting into existing records, and performing other record maintenance as needed; retrieved, sorted, and delivered interoffice and incoming mail.

● Handled Release of Information requests according to regulatory and department policies governing disclosure of information.

● Answered the telephone appropriately and directed calls and/or took accurate messages.

● Facilitated communication between the medical staff and outside sources e.g physicians, outreach, nursing homes, home care and hospice.

● Maintained appointment schedule for physicians by following up with patients via phone or the mychart app.

● Scheduled outside physician visits, scans, x-rays, CTS, injections, and labs according to the order and provides outside sources with requested customer information.

● Maintained appearance of reception area and waiting room plus stock and orders additional supplies as needed.

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Legacy Home Care

Home health aide November 2021-January 2022

● Maximized patient satisfaction by guiding/monitoring clients do personal tasks such as eating, walking and hygiene-related activities.

● Set detailed schedules for daily activities, appointments, and goals to be done on a weekly basis.

● recorded and reported changes in the client's physical condition, behavior and appearance on Continulink Mobile Edge.

● Performed housekeeping duties, including cooking, cleaning, laundry and running errands. Right Track Internship

YJ2 Intern June 2020-August 2020

● Completed training testing on IRNG platform everyday.

● Discussed training session.

● Participated in weekly meetings.

Golden Choice Home Care

Personal Care Assistant May 2017-March 2020

● Maximized patient satisfaction by guiding/monitoring clients do personal tasks such as eating, walking and hygiene-related activities.

● Set detailed schedules for daily activities, appointments, and goals to be done on a weekly basis.

● recorded and reported changes in the client's physical condition, behavior and appearance..

● Performed housekeeping duties, including cooking, cleaning, laundry and running errands. EDUCATION

City Academy Diploma: 2017