Customer Service Call Center
Resume:
Anita Rogers
ad1zfx@r.postjobfree.com
Summary:
Versatile and skilled Customer Service Specialist with over 20+ years experience . Excellent verbal and written skills.
Ability to use communication and information skills to help provide assist consumers Providing referral services and support for a variety of services.
Productive relationship builder, active listener, great understanding of customer’s needs.
Excellence in driving customer’s satisfaction.
Particularly skilful interacting abilities and building rapport with clients.
Extremely effective interaction with consumers, by knowing the product or services and appropriately giving accurate information .
Gathering data and coordinating information to be able toprovide complete report of progress.
Over 10 years Call Center phone services for various companies, sales, and intake information, collecting data, scheduling for transportation. Utilzing inbound and outbound calls, donations, medical offices, transportation for patients, making appointments, finding lodging, transers consumers in need of other services .
Excellent skill set being clear, concise, ccourteous and professional at all times
Excellent documentation skills while inputting accurate information
Managing records and compiling statics and preparing outcome reports: Conducting interviews and analysing information; Proficient in Microsoft Office Suite Applications
Education:
Temple University- Studied Social Work Administration- 2007
Peirce Jr College-Associates Degree Bus. Mang- 1991
Professional Experience:
Absolute Care Medical, Philadelphia, PA Aug 2019 - present
Community Outreach Communications Coordinator
Responsible for connecting people and families in the community with resources and services to improve their health and social wellbeing via telehealth and zoom, phone or email and in person meetings. Visiting members in their homes to do assessments and evaluate their needs and help to find resources. Taking an accurate and detatiled note of their environment .
Cultivating relationships and partnerships with other agencies and businesses to assist the most vulnerable population in gaining access to medical behavioral services.
Guidance through Peer Counselling and Supporting while providing accurate information and instructions.
Assisting in obtaining alternative and attainable solutions.
Purple Heart, Bensalem,PA Part time June 2011- Aug 2020
Call Center Inbound Bound /Outbound Customer
Scheduling pick ups from residents through who call in donations.
Utilizing matrix systems to call past donors requesting donations in a professional manor.
Documenting all indoramtion accaurately and repeating back for accuracy. Making reminder calls and reschuling if needed.
Providing information as to what can and cannot be donated and how, when and what part of donors proper to leave donations for driver.
Scheduling different areas for drivers and contacting them while on pick ups for changes and cancellations.
Philadelphia Corp for The Aging, Philadelphia, PA Jul 2015 - Aug 2019
Investigator Assistance
Assisting the Protective Service Workers via telephone and zoom conference call while helping seniors’ citizens in crisis.
Providing information and guidance and reassurance for protection. Follow up visits and calls to consumers to ensure safety and neglect issues have been resolved. Providing transportation and support and connecting transportation services to and from court appearances to file for evictions and guardianships.
Being available via phone off hours for any emergency needs involving safety, medical and or nutritional needs.
CareerLinks, Job Works Philadelphia, PA Nov 2013 - Jul 2015
Case Manager
Provide professional and career counselling for individual’s seeking employment and or training.
Analyze and work with clients while identifying their skills through interview evaluations, TABE testing, review of resumes and employment history.
Review and maintain clients’ records and personal information according to program guidelines.
Follow up career counselling, designating needed workshops and researching employment opportunities.
Assist in coordinating information sessions, hiring events and participating in Job Fairs
Department of Public Welfare, Philadelphia, PA Jul 2007 - Oct 2013
Income Maintenance Case worker
Gather, analyze and evaluate information. Conduct interviews via phone and in person for clients applying for public assistance benefits.
Performing calculations and researching information to determine eligibility for individuals and families.
Community College, Philadelphia, PA Sep 2005 - Jul 2007
Client Facilitator
Facilitated student workshops, conducted intake interviews via phone and in person, assisted in planning and job coach.
Contacting employers for potential applicants and connecting persons with companies hiring.
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