Social Media Customer Service

Keri Hodle

Nanticoke, PA *****

570-***-**** ad1zfw@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven Small Business Owner with excellent communication and business acumen, creativity and leadership skills to establish an experienced team of players to work and lean on each other to achieve the same common goal ... a out of the box thinker is what it takes to gain client trust that leads to repetitive selling of services, satisfied clients and referral base of future revenue and growth

Proven thru sole proprietorship of 2 previous successful service industry businesses .. I have what it takes to promote, establish client trust and sell ... it's wether or not you can repeat that... to make you successful

advanced experience in developing marketing strategies, to identifying and prospect potential clients and business relationship opportunities to promote and generate sales in various service industries.

SKILLS

• Market Research

• Sales

• QuickBooks

• Bookkeeping

• Sales Goals

• Strategic Development

• Social Media

• Business Planning

• Market Strategy

• Product Sales

• Superior Organization Skills

• Strong Banking Ethics

• Loans

• Practiced at FHA loan process

• Relationship building and management

• Financial services

• Credit

• Banking

• Product and Service Sales

• Business Networking

• Sales funnel development

• Lead Generation

• Cold Calling

• Product promotions

• Public speaking

• Employee guidance

• Sales strategy

• Sales expertise

• Goals and Performance

• Systems and software programs

• Database Management

• Business Development

WORK HISTORY

SOLE PROPRIETOR/PET GROOMER 06/2017 to Current

Doogy's Dirty Dawgz - Wyoming, PA

• Introduced new methods, practices and systems to reduce turnaround time.

• Prepared annual budgets with controls to prevent overages. Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

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• Consulted with customers to assess needs and propose optimal solutions.

• Promoted business via social media to generate leads and maximize brand identity. Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

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• Used business software packages to maintain files and administrative records. Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

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• Kept animal coats clean and healthy with regular washing, grooming and trimming. Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.

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• Trimmed nails using clippers and grinders.

• Dematted dogs and trimmed hair in ears and between paw pads.

• Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.

• Cleaned tear stains from fur using safe chemical cleansers.

• Bathed dogs and cats to remove fleas, ticks and other skin parasites. Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.

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• Washed, trimmed and brushed animals to maintain good grooming standards. Monitored animals for signs of disease, illness or injury and communicated concerns to owners.

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• Kept cages, kennels, play yards and grooming areas neat and clean. Documented animals' weight, size and condition in computer system for review by senior staff.

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LEAD LOAN ORIGINATOR 05/2000 to 01/2022

America's Lending Corp - Sweet Valley, PA

• Interviewed applicants to assess loan requirements before suggesting offers. Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.

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Increased loans and earnings by establishing 20 to 40 new potential clients per month thru out of the box ad campaigns

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• Originated, reviewed, processed, closed and administered customer loan proposals.

• Developed and maintained relationships with local real estate agents.

• Built strong relationships with customers through positive attitude and attentive response.

• Coordinated weekly meetings for internal and external groups. Established open and professional relationships with team members to achieve quick resolutions for various issues.

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Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

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• Assisted with new hire processing and existing training programs.

• Initiated timely response to emails, voicemails and written correspondence. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

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Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

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Led team of 6 to 12 team members while providing support and motivation to work together achieving same goal and exceptional customer service.

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PROFESSIONAL PET GROOMER 11/2014 to 03/2017

The Paw Spa - Dallas, PA

Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

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• Kept animal coats clean and healthy with regular washing, grooming and trimming. Monitored animals for signs of disease, illness or injury and communicated concerns to owners.

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Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.

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• Bathed dogs and cats to remove fleas, ticks and other skin parasites.

• Kept cages, kennels, play yards and grooming areas neat and clean. LICENSED MORTGAGE BROKER 01/2004 to 01/2006

Homeland Equity - Luzerne, OA

• Assisted credit officers with loan applications to originate 15 to 25 loans per month. Prepared documents for customers, submitting and overseeing through each step of closing process.

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Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.

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• Collected information from banks, institutions and employers to assess applicant eligibility.

• Interviewed applicants to assess loan requirements before suggesting offers.

• Reviewed loan files and updated to match current standards.

• Worked with underwriters to fix application problems and resolve issues.

• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

• Fielded customer complaints and provided solutions.

• Implemented sales strategies that established relationships with realtors and CPAs.

• Proactively identified solutions for customers experiencing credit issues.

• Monitored pipelines to track and log status of loans.

• Set up and completed loan submission packages.

• Handled any conditions sent from underwriting departments. Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

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• Oversaw file input in mortgage software and grant-specific software.

• Coordinated closing process with attorneys, title companies and government clerks. Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

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• Prepared file for final clear-to-close by branch management. Checked daily reports each morning to identify priorities or issues for escalation to supervisor.

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• Set up, stored and updated customer files, department records and regulatory paperwork. Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.

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Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.

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• Compiled documentation necessary to successfully fund over 20 to 30 loans per month Awarded Employee of the Quarter service award after closing $565,000 in total new loan amount business.

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Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

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• Successfully closed average of 10-12 loans per month. EDUCATION

Allentown Business School - Allentown, PA Associate B Business Administration And Management, 06/2022

Northwestern Lehigh High School - New Tripoli, PA

Business Management, 06/1990

ACCOMPLISHMENTS

• Received “Employee of the Quarter” service award in 7/2014. AFFILIATIONS

Girl Scout for Life

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