Victor Romero

**-** ***** ******, **** B · Kew Gardens Hills, New York 11367

917-***-**** · ad1zet@r.postjobfree.com

PROFILE: Over a decade of experience in administration. Organized, with demonstrated ability to manage workload and meet deadlines. Strong written oral and written communication skills.

KEY COMPETENCIES

Customer Service

As Temporary Employee at Robert Half, interviewed clients at risk of homelessness to ascertain their needs and emailed and called landlords to persuade them into housing our homeless clients.

As Loan Signing Agent, delivered loan documents to borrowers, walked them through the forms in either English or Spanish, and performed notary signings. Mailed or scanned the signed forms back to the client the same day.

As Administrative Specialist at Principis Capital, fielded customer inquiries in English or Spanish regarding the status of their cash advances and routed calls to salespersons.

As Administrative Specialist at Principis Capital, reached out to customers to confirm receipt of welcome packages and to ascertain the state of their companies after receiving funding.

As Administrative Specialist at Equinox Fitness Clubs, communicated with co-workers and members to resolve billing issues (for example, inquiries regarding the condition of members’ accounts).

Supervision

As Administrative Specialist at Equinox Fitness Clubs, trained co-workers to handle requests to modify members’ billing information and inspected workmanship for accuracy.

As Temporary Employee at Peak Staffing Services, Morgan Stanley, trained an intern and other temporary employees on how to perform administrative duties such as filing documents.

Administrative

As Temporary Employee at Robert Half, searched for, duplicated, and organized sensitive documents, created and updated spreadsheets and pdf files, and prepared documents for long-term storage.

As Temporary Employee at Distinctive Personnel, BiblioTech, cataloged hundreds of archival items in FileMaker Pro, repackaged items for permanent storage, and inspected shelves to ensure that items are organized correctly for easy accessibility.

As Loan Signing Agent, recorded details of notary signings in an official notary journal, which included collecting signatures and thumbprints from signers.

As Administrative Specialist at Principis Capital, evaluated applications, screened financial documents for fraud, and organized pertinent documents for underwriters.

As Administrative Specialist at Principis Capital, collected financial information from over 100 credit card processing sites for debt collection on a daily basis and ensured their accuracy.

As Administrative Specialist at Equinox Fitness Clubs, reviewed and approved over 1,000 requests to adjust members’ billing cycles from 51 clubs every month and ensured their correctness and adherence to company guidelines.

Other Experience

As Production Assistant at Bryant Park Corporation, moved audio equipment throughout the park and secured them in containers for overnight storage.

As Machine Operator at The New York Times, allocate newspaper inserts to be used in different collating machines, operate pallet trucks, and ensure that newspapers have the correct inserts and address labels.

As Temporary Employee at Express Employment Professionals, organized import and export files for easier access and warehoused important documents for permanent storage.

As Temporary Employee at AppleOne Employment Agency, installed software on computers and moved computer hardware from classroom to classroom.

Accomplishments

As Administrative Specialist at Principis Capital, promoted from temporary to permanent employee after eleven months.

As Administrative Specialist at Equinox Fitness Clubs and Principis Capital, frequently volunteered to work additional hours.

As Administrative Specialist at Equinox Fitness Clubs, promoted after eighteen months.

As Administrative Specialist at Equinox Fitness Clubs, complimented on being “focused throughout each day” and for having “good organization skills” in final performance review.

As Administrative Specialist at Equinox Fitness Clubs, consistently managed to meet deadlines for all billing adjustments for five consecutive years.

Computer Literacy

MS Office; Google Workspace; Adobe Acrobat, Illustrator, Photoshop, Dreamweaver; proprietary databases, HTML, CSS, and JavaScript

EMPLOYMENT HISTORY

2022 – 2023 Temporary Employee ROBERT HALF, VARIOUS

ORGANIZATIONS, New York, NY

2021 – 2021 Temporary Employee DISTINCTIVE PERSONNEL, BIBLIOTECH,

New York, NY

2019 – 2019 Production Assistant BRYANT PARK CORPORATION,

New York, NY

2018 – Present Machine Operator THE NEW YORK TIMES, New York, NY

2018 – 2018 Loan Signing Agent SELF-EMPLOYED, New York, NY

2017 – 2018 Temporary Employee EXPRESS EMPLOYMENT PROFESSIONALS,

VARIOUS ORGANIZATIONS, New York, NY

2013 – 2017 Administrative Specialist PRINCIPIS CAPITAL, Jersey City, NJ

2010 – 2013 Temporary Employee APPLEONE EMPLOYMENT SERVICES,

VARIOUS ORGANIZATIONS, New York, NY

2004 – 2009 Administrative Specialist EQUINOX FITNESS CLUBS, New York, NY

EDUCATION

Queens College of the City University of New York

Master of Library Science, May 2008, GPA 3.73

Stony Brook of the State University of New York

Bachelor of Science in Business Management, May 2000

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