Customer Service T Mobile
Resume:
Miriam Olivas Rivas
Dallas, TX ***** 214-***-**** ad1zec@r.postjobfree.com
Professional Summary
Trustworthy bilingual employee with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Dedicated to motivating higher sales through incentives and positive reinforcement. Able to meet deadlines in a timely manner in a fast-paced environment.
Skills
●Administrative Management
●Goal Setting
●Quality Assurance
●Staff Scheduling
●Assignment Delegation
●Recruitment and Hiring
●Performance Assessment
●Sales Promotion
●Inventory Tracking and Management
●Sales Coaching
●Payroll Administration and Timekeeping
Accomplishments
●T-Mobile's Winners Circle 2017 & 2018
●T-Mobile's Top Sales Performance
Work History
Substitute Teacher, 01/2022 to Current
DISD –Dallas, TX
●Maintaining a discipline/functioning classroom.
●Utilizing classroom management skills.
●Use existing schemes of work to plan last-minute sessions when cover plans are not available.
●Quickly build rapport with unfamiliar classes and help students succeed.
Retail Store Manager, 05/2020 to 11/2021
T-Mobile/ Amtel, LLC – Richardson, TX
●Trained team members in successful strategies to meet operational and sales targets.
●Managed store organization, maintenance and purchasing functions.
●Maintained customer satisfaction with quick and professional handling of product returns.
●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
●Assessed sales reports to identify and enhance sales performance.
●Coordinated weekly conferences with store associates to communicate sales and customer service goals.
●Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
●Established and optimized schedules to keep coverage and service in line with forecasted demands.
●Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
●Provided cold calling to generate business and consumer accounts.
●Completed customer callbacks to maintain a great customer experience.
Assistant Store Manager, 01/2018 to 05/2020
T-Mobile/ Amtel, LLC – Mesquite, TX
●Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
●Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
●Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
●Maintained positive customer relationships by responding quickly to customer service inquiries.
●Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
●Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
●Processed payments for credit and debit cards and returned proper change for cash transactions.
●Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
●Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
●Rotated merchandise and displays to feature new products and promotions.
●Maintained and accepted inventory shipments.
Sales Representative, 09/2015 to 01/2018
T-Mobile/ Amtel, LLC – Mesquite, TX
●Helped customers complete purchases and locate items.
●Retained excellent client satisfaction ratings through outstanding service.
●Increased sales by offering advice on purchases and promoting additional products.
●Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
●Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
●Assisted customers by answering questions and fulfilling requests.
●Issued receipts and processed refunds, credits or exchanges.
●Organized store merchandise racks and displays to promote and maintain visually appealing environments.
●Spoke to customers in native language to increase loyalty and establish relationships.
●Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Associate of Science: Currently Enrolled
Eastfield College - Mesquite, TX
High School Diploma: 05/2014
Skyline High School - Dallas, TX
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Contact this candidate