Desiree Matson

The road to greatness is great!

San Jose, CA 95117

ad1zdq@r.postjobfree.com

+1-510-***-****

Customer service-oriented professional seeking a role where I can be an asset to the company and its expansion. Self-motivated with outstanding communication skills, exceptional organizational skills and computer capabilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Online Sales

Entre - San Jose, CA

June 2021 to April 2023

Maintain relationships with clients

Advertise and market sales

Buy and count inventory

Restock supplies: ie. shipping material, office supplies, storage material Go above and beyond to provide excellent customer service to clients Always strive for the best customer feedback

Executive Assistant/Operations Manager

Thrive - San Jose, CA

August 2018 to June 2021

Reported directly to the CEO of the company

Managed daily office operation

Used Microsoft Word and Excel daily

Processed client applications

Maintain clients investment accounts

Obtained confidential financial information

Fulfilled client requests

Communicated with corporate daily

Provided excellent customer service

Ordered supplies, business material

Organized events and weekly training meetings

Answered high call and email volume

Obtained signatures on important documents vis Docusign Transferred investment accounts

FINRA fingerprinted

Transaction Coordinator/Office Manager

Coldwell Banker Real Estate - San Jose, CA

October 2015 to March 2018

Worked directly with two real estate agents

Assured office is run smoothly

Met deadlines and made well-informed decisions

Created and maintained property listings on MLS website Obtained all required signatures and disclosures via DocuSign, email, and phone Scheduled staging, photography, inspections, etc.

Opened escrow

Communicated with real estate agents, clients, and all parties involved Designed flyers and postcards for marketing

Coordinated finalization of contracts

Sent numerous email messages, scans and faxes daily Answered and quickly directed 10 or more calls per hour Hosted broker tours

Created filing system for each transactions

Property Manager/Transaction Coordinator

First National Real Estate - San Jose, CA

January 2010 to August 2015

Marketed and advertised vacant property

Screened tenants and run credit reports

Collected and deposit rent checks to the bank

Re-keyed doorknobs and collected deposits from new tenants Planned and coordinate maintenance calls

Ordered materials for staff meetings, appointments and events Developed and maintain an orderly filing system

Used Microsoft Word and Excel Spreadsheets

Booked travel arrangements

Ordered and distribute office supplies while adhering to a fixed office budget Created detailed expense reports and requests for capitol expenditures Distributed correspondence memos, letters, faxes, and forms Area Sales Manager

National Tire Warehouse - Hayward, CA

January 2006 to August 2009

Provided quality customer service to all clients

Analyzed and timely resolve customer issues

Exceptional inside/outside sales

Managed major customer accounts, answer high call volume Processed and manage purchase and container orders daily Collected payments from clients

Provided tracking and ETA for shipment of orders

Back order maintenance

Trained new sales team members

Provided date to management for analysis per request Contributed to sales/marketing strategies

Assisted in physical inventory

Communicated with corporate office daily

Ordered office and operation supplies

Administrative/Sales/Office Manager

Big O Tires - Newark, CA

April 2001 to January 2006

Organized meetings, schedule employees hours

Processed payroll

A/R collections, reconciliation, daily cash deposits A/P payment processing

Provided excellent customer service/follow-up

Facilitated communication between customers and service team Purchased and receive tire/parts orders

Billed work orders to client accounts

Processed expense reports

Ordered office supplies, maintain office operation Education

Interior Design, Word Processing

Ohlone College Fremont - Fremont, CA

2000 to 2001

Diploma

Newark Memorial High School - Newark, CA

Skills

• DocuSign

• Property Management

• Outside Sales

• Account Management

• Interior Design

• Inside Sales

• Office Management

• Event Planning

• Adobe Illustrator

• Adobe Photoshop

• Sales Management

• Analysis Skills

• Payroll

• Project management

• Microsoft Excel

• Sales

• Microsoft Word

• Customer service

• Recruiting

• Escrow

Languages

• English - Fluent

Certifications and Licenses

Certified Medical Assistant (AAMA)

June 2010 to Present

Kaiser Permanente Internship in Internal Medicine Department. Front and back office. Clinical and administrative. Hipaa law compliance.

Additional Information

Strategic and analytical

Excellent organizational skills and strong attention to detail Proficient in Google Drive, Microsoft Word and Excel Quick learning and multitasking skills

Very familiar with both PC and Mac computer systems Extensive internet research skills

Contact this candidate