Lynette Boyd

Chesapeake, VA *****

ad1zdk@r.postjobfree.com

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Alorica

March 2020 to Present

Committed to providing high quality customer care

Expert in compliant resolution

Inbound and outbound calls including an estimate amount of calls taken Tracking customer information/follow up

Excellent listening skills

Team player but also able to work independently

Data entry skills

PCA Personal Care Assistant

Sitters Adult Companion - Portsmouth, VA

April 2009 to Present

• Assist with ADL's

• Bathing grooming assist with feeding

• Medication reminder

• Meal preps light housekeeping

• Errands and doctor's appointments

Assisant Manger

Max Rave Clothing - Morrow, GA

January 2008 to February 2009

• Train and supervise associates

• Relationship building customer service

• Open and close night drop deposits

• Payroll and schedule

Senior Manager

Dots Clothing - Portsmouth, VA

September 2006 to January 2007

• Handle daily reports and records of the store.

• Handles store inventory to ensure the accuracy of store shipments.

• Weekly and monthly schedules

• Customer concerns daily

Senior Teller

Credit union call center - Portsmouth, VA

July 2005 to September 2006

• Examine record and interview workers to ensure recording of transactions and compliance with the laws and regulations.

• Examine financial information of the members

• Customer concerns daily

• Handle all cash transactions ATM and teller audits Floater Teacher

WACHOIVA BANK - Portsmouth, VA

April 2000 to July 2004

Travel from different branches to include coverage as needed. Handle all cash transactions

Education

Diploma of Higher Education in General studies

Skills

• Cash Handling

• Customer Service Skills

• Inventory

• Management

• Sales

• Scheduling

• Team Building

• training

• Microsoft Excel

• Word

• Customer Service

• Call Center (2 years)

• CSR

• Customer Care

• Customer Support

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