Customer Service Care
Resume:
Lynette Boyd
Chesapeake, VA *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Alorica
March 2020 to Present
Committed to providing high quality customer care
Expert in compliant resolution
Inbound and outbound calls including an estimate amount of calls taken Tracking customer information/follow up
Excellent listening skills
Team player but also able to work independently
Data entry skills
PCA Personal Care Assistant
Sitters Adult Companion - Portsmouth, VA
April 2009 to Present
• Assist with ADL's
• Bathing grooming assist with feeding
• Medication reminder
• Meal preps light housekeeping
• Errands and doctor's appointments
Assisant Manger
Max Rave Clothing - Morrow, GA
January 2008 to February 2009
• Train and supervise associates
• Relationship building customer service
• Open and close night drop deposits
• Payroll and schedule
Senior Manager
Dots Clothing - Portsmouth, VA
September 2006 to January 2007
• Handle daily reports and records of the store.
• Handles store inventory to ensure the accuracy of store shipments.
• Weekly and monthly schedules
• Customer concerns daily
Senior Teller
Credit union call center - Portsmouth, VA
July 2005 to September 2006
• Examine record and interview workers to ensure recording of transactions and compliance with the laws and regulations.
• Examine financial information of the members
• Customer concerns daily
• Handle all cash transactions ATM and teller audits Floater Teacher
WACHOIVA BANK - Portsmouth, VA
April 2000 to July 2004
Travel from different branches to include coverage as needed. Handle all cash transactions
Education
Diploma of Higher Education in General studies
Skills
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Microsoft Excel
• Word
• Customer Service
• Call Center (2 years)
• CSR
• Customer Care
• Customer Support
Contact this candidate