MUWADA JONAH NAKWEIRA

C/O FLOW RIYADH METRO

P.O. Box, _ Riyadh

MOB Tel: +966*********

E-mail: ad1zdj@r.postjobfree.com

CURRICULUM VITAE

Name : Nakweira Muwada Jonah

Profession : Accountancy.

Year of Birth : 28th /06 /1982

Nationality : Ugandan.

DETAILED TASKS ASSIGNED.

Selling Tickets

Giving Customer services

Providing safety to pessangers and fellow staff

Ensure outstanding handling of client issues throughout the implementation life cycle at the branch.

Supervise social media strategy implementation across branches in line with CCO.

Maintain complete and accurate customer data and propose strategy and projects to help drive business decisions.

Identify areas for improvement in customers' experience with Depot and propose and implement solutions.

Mentor, guide, and lead the customer relations department through leadership exercises monthly.

Guide and lead team members to deliver products/services that meet or exceed the customer requirements at the branches.

Work directly with the Sales’ Representative to identify additional products and services customers are requesting.

Delivering a comprehensive service to enquiring customers through a standardized process.

Actively manage all social media responses and proactively reply in a positive tone.

Provide detailed reports on customer relations trends and feedback while properly implementing solutions to improve our services and customer retention.

Budget preparation and management.

Prepare monthly Bank Reconciliation Statements.

Prepare monthly Financial Reports.

• Retaining existing customers and driving sales to ensure revenue collections targets are met.

To ensure that service level targets are achieved; this includes aspects such as connection time, fault repair and accurate customer billing.

Prepare Procurement and logistics for Supply and services

Providing input within area operation and supervising the implementation of marketing campaigns.

Carry out risk assessment and internal controls to ensure accurate financial are compliant with company/organization laws and Policies.

Prepare transaction and keep relevant records

Prepare Staff payroll payments & Salary advances.

Driving Organization Car and Motorcycle

Any other duties assigned.

KEY QUALIFICATION.

Health Safety quality Environment

Safety Critical Communication

Incident and Accident management

Accounting & Finance

Customer services

Human Resource management

Marketing

Purchase & supply chain

Store keeping

Motor vehicle Driving

EDUCATION BACK GROUND.

.

2005-2007 Makerere University Business Diploma in Business Administration

School (DBA)

2003-2004 Victoria Int. Bus. College Certificate in Business Administration

Mityana

1999-2002 Kyabazinga College Kamuli Uganda certificate of Education (UCE)

1992-1998 ST. Therese primary school Primary Leaving Examinations (PLE)

OBJECTIVES.

To work in an organization that will make me develop my carrier.

To create friendship with the people am working in and with.

PROFILE

I am God fearing person, trust worthy, good at team work and person initiative.

Able to work under immediate supervision, any condition and environment.

WORKING EXPERIENCE.

COMPANIES/ORGANIZATION.

1. FLOW RIYADH METRO

PERIOD January 2020 to date.

POSITION Train Station Agent/Cashier

REPORTING TO Station Supervisor

STATION Riyadh City

2. NEW LIFE MINISTRIES

PERIOD October 2017 to January 2020.

POSITION Accountant

REPORTING TO Director

STATION Idudi Iganga District

3.National Community of Women Living with HIV/AIDS (NACWOLA-Namutumba branch) on ActionAid Uganda funded project

PERIOD May 2012 to 2016

POSITION Finance and Administration Officer

REPORTING TO Program Coordinator.

STATION Namutumba Branch

4. Kagulu Multiple Services Ltd

PERIOD Oct 2010 –April 2012

POSITION Assistant commercial Manager

REPORTING TO Finance & Administration manager

STATION Namutumba

5. AID THE NEEDY-Uganda on Plan Uganda funded project

PERIOD June 2009 - Sept 2010

POSITION Accounts Assistant

REPORTING TO Project Coordinator.

STATION Kamuli

6. NIKIKA (U) LTD

PERIOD 2008 –May 2009

POSITION Store Keeper.

REPORTING TO Finance manager

STATION Kamuli

OTHER COURSES ATTAINED.

Introduction to Computer,

MS word and MS Excel at KYOTERA COMPUTER TRAINING CENTER

Certificate in Motor Vehicle Driving with Uganda Driving License Class A and B Driving permit.

In House training in Costumer care, report writing, Mobilization & Sensitization of the Communities and leadership and management administration.

REFEREES.

1.Bishop Mugoya Paul

District Bishop BAF - IGANGA DISTRICT.

Tel: 077*******

Email:ad1zdj@r.postjobfree.com

2. Mr. Boniface M

Group Station Master- FLOW RIYADH METRO

Tel.

Email:

3. Mr. Makashe. A

Acting Lead Station Supervisor - FLOW RIYADH METRO

Tel.

Email:

LUGAGES

English Good

Lusoga Excellent

Luganda Good

CERTIFICATION

I, the undersigned, certify that to the best of my knowledge and belief, that these data correctly describe me, my qualifications, and my experience.

Signed: Nakweira Muwada Jonah Date 20st/January/2023

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