Laurie Nadon

Work from Home Customer Service Representative

Selkirk, MB R1A 0T8

ad1zdi@r.postjobfree.com

204-***-****

I have worked in the Customer Service, and retail field for over 25 years and 7 years of that include management experience and in that time I have gained many valuable skills I feel would make me a good candidate for the position including great phone etiquette, work from home call center experince, ability to upsell products with positive results, troubleshooting, resolving customer complaints, multitasking, working well unsupervised and I also work well with a team. I have almost 3 years experince with Avaya and the Meastro system and currently use Seibel system. I am very observant and pay close attention to details. I work very well at home with little or no distractions. I will go above my duties to make sure I provide the best customer service for my customers. I am currently looking to further upgrade my skills and would like a work from home position. Work Experience

Customer Service Agent

IntouchCX - Tyndall, MB

March 2022 to Present

• I receive in bound calls and emails from Hyundai customers requesting assistance with their vehicles.

• I assist with escalations of customers concerns.

• Provide vehicle specific information including warranty coverages and any recalls or service campaigns the car may have.

• Schedule appointments with dealerships for customers.

• Have experince using Avaya, and the Seibel system. Guest Service Leader/shift trainer

McDonald's - Selkirk, ON

August 2018 to February 2020

• My daily tasks included training new employees all the things that needed to be done during their shift, being out in the lobby and checking on my customers and helping with any issues with their orders

• My position also included issuing refunds, giving free samples and products for our customers.

• I also worked in the front taking orders.

Associate

Dollarama - Selkirk, MB

August 2017 to October 2018

• I stock an assigned aisle and follow all protacals.

• I also work as backup cashier when needed. I help break down skids which are filled with all the product that are used to stock the shelves each day. Operator

Starbucks - Selkirk, MB

October 2015 to September 2016

I was the department manager for starbucks. I had a team of 7 employees that I led. In the year I was there my greatest accomplishment was clearing up 3 non-compliances in the store. My position included duties such as:

-inventory managment

-sales

-scheduling

-conference calling

-product ordering

-setups for new promos

-problem solving

-assigning tasks to each barista daily

Manager

Petro Canada Gas Station and Convenience Store - Selkirk, MB August 2009 to July 2015

My duties as a manager include

• balance the coin needed every day

• balance the deposits

• assinged different duties to each gsa for each shift

• placing orders for product

• managed a team of 5

• worked a POS system

• counted inventory each month

• scheduling

• inventory control

• interviewing

• upselling

Education

Diploma

Transcona Collegiate - Winnipeg, MB

September 1990 to June 1991

Skills

• Upselling

• Customer Service

• Sales

• Computer Operation

• Order Entry

• Typing

• Team Management

• Guest Services

• Merchandising

• POS

• Store Management Experience

• Barista Experience

• Leadership

• Microsoft Outlook

• Data Entry

• Coffee Experience

• Pricing

• Cash Handling

• Phone Etiquette

• Recruiting

• Microsoft Office

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