Jazmine Leonard

Seeking a customer service position where I can leverage my experience and contribute to your company's success. I am an initiative-taking individual with diverse skills and a strong work ethic. I am eager to learn, grow, and contribute positively to a fast-paced environment. My goal is to achieve success by exceeding expectations and completing goals. I am a dedicated individual who thrives on challenges and is passionate about growth and development.

Authorized to work in the US for any employer.

Work Experience

CSR - Customer Service Representative

IKS Health, Coppell, TX February 2023 – September 2023

Provided exceptional customer service through efficient handling of inbound and outbound calls.

Created and managed tasks, ensuring timely resolution and customer satisfaction.

Demonstrated effective communication skills by effectively transferring customers to relevant departments.

Built positive relationships with customers, fostering trust and loyalty.

Sales and Marketing Associate

Genpact, Richardson, TX October 2021 – January 2023

Leveraged effective communication skills to handle customer inquiries and provide assistance.

Welcomed and greeted customers with a positive attitude, creating a welcoming environment.

Demonstrated interpersonal skills by building rapport and establishing trust with customers.

Utilized computer skills efficiently to process information and complete tasks accurately.

Call Center Representative

NTT DATA, Plano, TX March 2020 – September 2021

Actively listened to customer concerns and identified their needs effectively.

Resolved customer conflicts efficiently and proactively, exceeding expectations.

Provided excellent customer service in a fast-paced environment, maintaining a positive demeanor.

Education

High school diploma

Skyline High School - Dallas, TX

None

Skills

40 WPM Typist

Computer service computer service

Microsoft software, spreadsheets, adobe reader etc. communication skills money handling

Live Chat

Math

Restaurant Experience

Serving Experience

Basic Math

Computer Skills

Help Desk

Upselling

Technical Support

Adobe InDesign

Adobe Photoshop

POS

Adobe Illustrator

Active Directory

Analysis skills (2 years)

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