TIFFANY MCCALLA

ad1zdd@r.postjobfree.com 512-***-**** Austin, TX 78745

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills under various circumstances. Committed to a job with growth opportunities that prides itself on inclusion and wants their employees to personally succeed and grow within the company while maintaining a healthy work-life balance. Skills

Strong ability to work independently as well as with team members.

Able to manage time across multiple tasks efficiently. Fast learner always excited to learn new skills.

Strong management skills, word processing skills.

Extremely proactive in providing top notch customer service.

Creative in approach to new ideas for marketing and customer engagement.

Experience

09/2004 - Current

The Dog Chick

Austin, TX

Owner/Operator/Canine Behaviorist

Manages all day to day operations and training pertaining to business including working with dogs, marketing, bookkeeping, operating website, and maintaining social media. Ensures the safety and comfort of all dogs and humans working any case Maintains a high level of regard for and knowledge of positive training methods and utilizes positive and gentle methods to improve communication between pet and pet parents/family. Forecasts and studies customer demand to set prices for services and introduce new services based on need.

Uses strong problem solving and communication skills to cultivate and strengthen lasting client relationships and improve the lives of their pets and family. 06/2015 - 10/2018

PDS Energy

Austin, TX

Customer Service/Call Center Agent

Answered customer inquiries via telephone and email in a timely manner. Resolved customer complaints and ensured customer satisfaction. Assisted customers with account setup, billing, payment processing, and password resets. Monitored incoming calls, emails, and other communications to ensure prompt responses were provided.

Provided technical support for basic troubleshooting steps over the phone. Demonstrated flexibility by taking on additional tasks as requested by supervisors. Navigated through computer systems to review information and respond appropriately to callers. Engaged actively with callers, confirming or clarifying information and diffusing anger. Routinely worked on the Quality Control and Software Testing teams to ensure new versions of product free of problems or potential problems

07/2007 - 08/2009

The Furr Factor

Owner/Operator

Opened retail storefront and training center/daycare from ground up.

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Austin, TX Built and managed website and sold product online via dropshipping. Developed business plan and budget to maximize profitability. Managed daily operations of the business, including staff, sales, inventory, and accounting. Provided leadership support for team members through coaching and mentorship programs. Organized, marketed nd hosted charity events for local rescues. Education and Training

05/2005

Hutto, TX

Certified Canine Behavior & Training Specialist in Multiple Disciplines Triple Crown Academy

Only student to be selected as an Apprentice at the training center. Worked in the Retriever Department training and titling 100s of dogs in hunt tests and field trials. Completed coursework in Service Dog Training, Competitive Obedience, Agility, Trick Training, Aggression, and Pet Training.

Denton, TX Some College (No Degree) in Applied Behavior Analysis University of North Texas

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