Cynthia Hobbs

**** ******* **.

Woodbury, NJ ****6

856-***-**** ad1zd8@r.postjobfree.com

Objective To obtain full time employment that focuses on relations and professional growth.

Experience

Jr loan Officer/ Manager

Financial Freedom Mortgage, Mount Laurel, NJ 08054

April 2018-Current

Making outgoing calls to refinance homes input information into Point software also exported phone numbers I excel scrub for duplicates upload back into system.

Technical Support/Customer Care

Connect America, Philadelphia, PA 19028

June 2015-December 2018

Troubleshooting medical devices, Customer care,

upload CSV call list, taking incoming calls assisting all customers questions concerns or problems taking payments uploading information into the system from Excel.

Technical Support

Global Connect, Mays Landing, NJ 08330

January 2010 – May 2014

Possess excellent knowledge of Windows operating systems, migrated in house desktops from Windows 7 to Windows 10 using SCCM, internet, IP, web browsers, email and other PC operating and connectivity. Use of FTP, mapping, and able to resolve complex technical customer issues.

Consistently demonstrates the ability to meet higher performance expectation and provide network diagnostics to identify and resolves issues.

Customer Service

Global Connect, Mays Landing, NJ 08330

May 2006 – January 2014

Evaluate and resolve escalated help desk tickets in a timely manner and follow-up with customers to ensure resolution.

Display excellent verbal and written communication skills, including interest and ability in working with all levels of customers. Set up new accounts, assign user name and password, conducted webinar training.

Sales/Data Entry Clerk

Global Connect, Mays Landing, NJ 08830

October 2005 – October 2006

Schedule demonstrations of voice broadcasting

products for schools nationwide. Scheduled

webinar demonstrations for potential customers.

Keyed required information to server database for

sales team.Consistently met quota and was a top

producer in the Education Department.

EducationCertificate

Atlantic Cape Community College, Mays

Landing,NJ 2007

Microsoft Office Certification

Interests Computer, Software, Troubleshooting

References References are available upon request.

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