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Community Manager Customer Service

Location:
Tunkhannock, PA
Salary:
$55,000
Posted:
December 14, 2023

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Resume:

APRIL BARNHART

903-***-**** ad1zbz@r.postjobfree.com Tyler, TX 75707

CAREER OBJECTIVE

Highly accomplished professional with a demonstrated residential and commercial property management history, skilled in managing diverse property portfolios, crafting robust business strategies, and providing unparalleled customer service. After a dedicated hiatus to focus on family and personal goals, I am eager to re-enter the workforce, leveraging my proven expertise in leasing, rent collection, and proactive tenant issue resolution. My track record of consistently maintaining high occupancy rates and exceeding revenue goals positions me as a valuable asset to any team. SKILLS

Property Inspection Financial Analysis and Budgeting

Corporate Social Responsibility Third-Party Contracts

Marketing Program Development Lease Agreement Management

Capital Projects Management Employee Motivation and Guidance

Tenant and Owner Liaising Rent Pricing Optimization EXPERIENCE COMMUNITY MANAGER Lurin Capital January 2018 - February 2019

Managed a 264-unit community with an

8-member staff during extensive renovation

projects.

Implemented proactive strategies for property

maintenance, repairs, and improvements.

Met benchmarks for occupancy, rent collections,

and timely compliance paperwork.

Organized financial records related to budgeting, accounting, and auditing procedures.

COMMUNITY MANAGER Orion Residential November 2014 - October 2016

Managed, trained, and supervised a team of 12

employees in managing 328 townhomes, 64

duplexes, eight lake cottages, and 182 apartment

homes.

Oversaw all employee training, hiring, and work

responsibilities.

Conducted employee performance reviews,

negotiated vendor contracts, managed daily

pricing, and spearheaded the creation and

implementation of resident activities.

Managed vendor contracts for landscaping,

security, and pest control, ensuring competitive

rates are secured.

PROPERTY MANAGER NWP Management Company August 2009 - March 2014

Capable of creating marketing plans, renewal

incentives, and budgets.

Planned, scheduled, and coordinated general

maintenance and major repair projects.

Coordinated regular inspections of residential

units to identify potential issues or hazards.

Analyzed market trends to determine optimal

rental rates.

GENERAL MANAGER Wingate Inn August 2005 - May 2007

Oversaw daily operations at an 88-room hotel. Managed and supervised a team of approximately 24 employees, overseeing their hiring, training,

and performance reviews.

Conducted daily reviews of night audit reports

and prepared monthly reports for the Vice

President's review.

Processed deposits, weekly/bi-weekly orders,

and direct bills for business accounts.

REGIONAL SUPERVISOR Emerald Ridge Apartments February 2003 - August 2005

Oversaw daily operations for a 484-apartment

home community.

Adept at prioritizing tasks to ensure timely

completion across all properties.

Hired and trained all staff members, managed

new hire paperwork, handled on-the-job injuries,

and prepared monthly, quarterly, and yearly

reports for owners and the Management

Company.

Concurrently supervised the operations and sale

of a local community with 200 apartment homes

and a community in Florida with over 300

apartment homes.

COMMERCIAL MANAGER Burns & Noble February 2002 - February 2003

Oversaw daily operations for more than 156,000

square feet of combined warehouse, commercial,

and retail space.

Monitored competitive terms, customer

satisfaction with terms and conditions, and

contracting practices to maximize client

retention.

Assessed market trends, competitor activity,

pricing dynamics, and customer needs to inform

decision-making processes.

Created comprehensive reports on the progress

of projects, highlighting risks or potential issues for senior management review.

COMMUNITY MANAGER Emerald Ridge Apartments June 1996 – October 2002

Oversaw daily operations for more than 156,000

square feet of combined warehouse, commercial,

and retail space.

Monitored competitive terms, customer

satisfaction with terms and conditions, and

contracting practices to maximize client

retention.

Assessed market trends, competitor activity,

pricing dynamics, and customer needs to inform

decision-making processes.

Created comprehensive reports on the progress

of projects, highlighting risks or potential issues for senior management review.

EDUCATION

COMPUTERIZED ACCOUNTING American Commercial College 1987 AWARDS

Top 5 Property 1 Year Top 25 Property 3 Years

Best Apartment Community BScene Magazine Top Leasing Agent of The Quarter 1 Year REFERENCES

References are available upon request.



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