Customer Service Administrative Assistant

JAMES MUEHLBACH

**** *********** *****, **. *****, MO 63125

E-mail: ********@***.***

Phone: 314-***-****

OBJECTIVE:

Seeking a Part-Time Front Desk Receptionist or Concierge position that offers me an opportunity to utilize my Customer Service skills, abilities, and previous work experience, to contribute to the success of your organization.

SKILLS:

Customer Service Mediation Skills Relationship Builder Detail-Oriented

Problem Solving Organizational Skills Supervisory Skills Very Dependable

Time Management Verbal/Written Skills Resourceful Leader Team Player

EMPLOYMENT:

Every Child’s Hope Receptionist 2018 - 2022

Greet and take temperatures of all staff and visitors, adhering to all Covid-19 current procedures.

Answer and direct all incoming phone calls to appropriate departments and client personnel, using a multi-line phone system.

File and maintain all client residential files for ECH.

Assist with all client and visitor inquiries and resolutions.

Gather, organize, and distribute all incoming mail correspondence.

At Home Care - St. Louis Administrative Assistant/Receptionist 2016 - 2018

Answered and directed all incoming phone calls to appropriate departments at various locations, using a multi-line phone system.

Assisted with client and associate inquiries and resolutions.

Assisted with special organizational projects for recruitment of clients.

AARP Administrative Assistant 2012 - 2016

Assisted in organization of special projects.

Input data entry information for various reports to complete administrative requirements.

Scheduled all mandatory organization meetings.

Maritz Corporation Customer Service Representative 2006 - 2012

Resolved customer complaints in a timely and professional manner.

Consulted with client/management to assure customer satisfaction.

Attended staff meetings for continual program development.

EDUCATION:

St. Louis Community College A.A - Liberal Arts

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