Customer Service Merchandise Manager

Lisa Steele

**** ******** **. **** ******, VA ***85 Home 240-***-**** *************@*****.*** Professional Summary

Accomplished Inventory and Merchandise Manager (IMM) responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. Skills

● Ability to work individually and within a team

environment

● Excellent oral and written communication skills

● Excellent customer service skills

● Ability to work without supervision

● Detail oriented with excellent organizational skills

● Excellent analytical, critical thinking and problem solving skills

● Ability to handle multiple projects simultaneously and independently

● Proven self-starter with demonstrated ability to make decisions

● Understanding of store finances and awareness of impact to business

● Excellent relationship building, interpersonal and leadership skills

● Availability to work all shifts, weekends, and

holidays, based on business needs

● Ability to learn and utilize the store’s technology

● Performance Coaching

Work History

Inventory and Merchandise Manager (IMM), 05/2017 to current Wawa – King George, Virginia

● Responsible for maintaining accurate article level inventory.

● Provide subject matter expertise in the area of customer service programs.

● Ensure execution of established safety, security, quality, store operations policies, procedures, and practices.

● Manage the training, coaching, and performance of customer service associates.

● Analyze sales, inventory results, trends, and prepare action plans. Deli Manager, Support Manager, Zone Manager, 08/2012 to 05/2017 Walmart - King George, Virginia

● Responsible for the overall operations of the deli.

● Hired, trained, and set employees schedules.

● Planned and executed floor merchandising initiatives in collaboration with merchandise management.

● Administered daily operations to ensure policies were adhered to and understood by sales staff.

● Cultivated strong business relationships with customers to drive business development.

● Ensure store is prepared for internal audits through analysis/preparation of quality assurance and Inventory statistics. Secretary, 12/2006 to 7/2011

Christian Family Baptist Church

● Scheduled appointments for my Pastor.

● Created, edited, and printed weekly programs for Sunday Service.

● Managing and overseeing completing of community service for selected individuals.

● Oversaw maintenance, requesting repairs to update and maintain safety. Education

High School Diploma: Frank W. Cox high school 1989. Vocational School: Virginia Beach Tech center for business and marketing 1989. Awards and Accomplishments

● Nominated for Shark’s Tooth award for the district.

● Employee of the month.

● Sam’s award for being “caught” giving excellent

Customer Service to a secret shopper.

● Market VPI winner for being an outstanding item

merchant for Market 291 3rd Quarter, 2016.

● Letter of excellence from Regional General Manager.

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