STELLAMARIS AGADA

IT BUSINESS ANALYST/ FUNTIONAL ANALYST

Address: ***-*** ****** ***, *********, SK S7V 0K6

Email: ad1zad@r.postjobfree.com

Mobile: +1 306 -914- 4159

Profile

Experienced IT Business Analyst with several years of versatile experience in analyzing business requirements, creating user stories, driving organizational change and developing & executing test strategies in Agile and waterfall environments. Innovative leader with strong technical, analytical, problem solving and relationship management skills, empowering teams to deliver impactful results.

Seeking opportunities to learn, innovate, and drive impactful business outcomes.

Soft Skills

• Customer-centric: Always anticipates stakeholder needs, adds business value.

• Self-driven: Embraces continuous learning, takes initiative.

• Excellent researching; data -gathering, analysis and presentation skills

• Collaborative leadership: Ability to effectively lead and inspire team members towards organizational goals

Key Accomplishments

Achieved a remarkable 70% reduction in post-deployment defects by optimizing the engineering processes, ensuring adherence to laid down software development standards.

Successfully led Business Analysis and Quality Assurance teams to deploy a new mobile application across 15 countries with 1.5 million customers, meeting budget, timeline, and receiving exceptional customer ratings.

Drastically reduced IT support-processing time by 70% through comprehensive user guides and a bank-wide training program on the New Mobile app, eliminating knowledge gaps and known errors.

Implemented Card Request Manager upgrade, slashing card issuance, personalization, and delivery time from 7 days to under 10 minutes for instant debit cards and under 2 days for personalized debit/credit cards.

Spearheaded adoption of Team Foundation Server (TFS) and then the JIRA software suite, revolutionizing software delivery with improved monitoring, tracking, performance measurement, and resource engagement.

Relevant Skills and Competencies

Requirement Management

Requirement Traceability

Stakeholder Engagement

System Requirement Analysis

Test & Defect Management

Customer Support & Client Mgt.

User Acceptance Testing

System Integration Testing

Project Coordination and Tracking

End User Support

Process Optimization

Team Training and Development

Figma, Visio, Draw.io

Database:SQL,MySQL, Oracle

Atlassian suite: Jira, Confluence

Work Experience

Software Management & IT Business Analysis Nov 2018 - August 2023

United Bank Plc (UBA)

Timely delivery of UBA's core banking and peripheral applications to customers using Agile and waterfall methodologies

Analyze information needs, operational, and functional requirements, producing a range of business analysis deliverables, including process mapping, business requirements documentation, use cases, and interface designs.

Manage requirement analysis, stakeholder collaboration, and successful implementation on various projects (Payroll, ERP, SaaS etc)

Interact with internal and external stakeholders to ensure design, configuration, integration, and delivery expectations are met/exceeded.

Serve as the liaison between the customer and the software development team, ensuring a smooth flow of requirements.

Perform feasibility analysis, and prioritize requirements/ requests based on client needs to eliminate post deployment/configuration issues

Develop and execute Test Plans, Strategies, and Suites for Web, Desktop, and Mobile applications.

Manage process improvement, documentation, and independent reviews/audits for automation division.

Ensure requirement documentation and user stories align with stakeholder expectations & recommend alternative solutions and project strategies when required.

Lead user acceptance tests, technical end user trainings, and post implementation support.

Translate high-level business requirements into detailed functional specifications for Customer Relationship Management (CRM), Human Capital and Payroll Projects

Share insights on modern methodologies for business analysis and process design/redesign with the Enterprise Architect, fellow Business Analysts, and business partners.

Business Analyst 2015 – 2018

Tezza Business Solutions

Proactively communicated and collaborated with external and internal business partners to enhance experience and optimize service delivery.

Applied standard methodologies, business analysis techniques, and a deep understanding of the municipal context to manage requirements throughout the project lifecycle.

Identified business requirements through various elicitation techniques, such as interviews, document analysis, requirements workshops, observation, and interface analysis.

Collaborated with the Business Relationship Manager, Project Manager, Systems Analyst, and business owners in planning and executing system and user acceptance testing.

Developed specifications using standard templates for a diverse group of business stakeholders and technical teams.

Researched, compiled, and synthesized information related to business analysis and process design/redesign methods, staying updated on emerging technologies and analysis techniques.

Lead initiatives or small projects, providing guidance to other IT resources and collaborating with staff from other divisions.

Testing and Quality Assurance Analyst 2013 – 2015

JSK Recruitment Edge

Analyzed and interpreted requirements, ensuring software meets expectations removing impediments in development and testing.

Translated stakeholder requirements into functional specifications, use cases, and diagrams for SharePoint implementation.

Conducted system testing for Internet Banking upgrade, reducing customer transaction time by over 50%.

Developed and executed test plans/ cases for enterprise projects.

Ensured defect resolution and regression tests without impact on other modules.

Coordinated internal application support, troubleshoot & escalate issues immediately

Education

Masters in Public and International Affairs

University of Lagos, Nigeria (Evaluated by the World Education Services- Toronto)

BSc in Business Administration

Ahmadu Bello University, Nigeria (Evaluated by the World Education Services- Toronto)

Certifications

Certified Business Analysis Professional (CBAP): IIBA

International Software Testing Qualification (ISTQB) Foundation

Tools & Trainings

Atlassian suite- Jira, Confluence

Project Management Professional (PMP)

Microsoft Test Manager (MTM), HP Quality Center (QC)

Quality Assurance concepts and Practices

Microsoft Visio, Draw.io

IT Service Management

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