Kyle Alderman

Dothan, Alabama ***** +1-850-***-**** ad1z9y@r.postjobfree.com linkedin.com/in/kylealderman

SUMMARY

Certified IT Professional with a strong foundation in customer service, I bring extensive experience in network security, analytical Skills, and technical support. My expertise is complemented by a natural ability to thrive in collaborative team environments and excel in proactive problem solving. Eagerly seeking a role as a Tech Support Analyst II, I am committed to leveraging my skills and education to protect organizations from cyber threats and drive impactful change in the Information Technology field.

SKILLS

Computer Repair · Windows XP · Windows 7 · Laptops · Kali Linux · Support Services · Network Infrastructure · Intellectually Curious · Performance Motivation · Active Listening · Preventive Maintenance · Multitasking · Knowledge Acquisition · Internet Protocol Suite (TCP/IP) · Hardware Solutions · Computer Maintenance · Computer Literacy · Active Directory · Server Administration · Service Desk · Networking · Professional Communication · Operating Systems · Problem Solving · Computer Science · Information Technology · Continuous Learning Mindset · Linux · Python · Bash · Microsoft Azure · Cybersecurity · Documentation · IT Hardware Support · Analytical Skills · Critical Thinking · Troubleshooting · Software Installation · Servers · Technical Support · Security · Windows · Microsoft Office · Network Administration

PROFESSIONAL EXPERIENCE

IT Field Technician March 2009 - April 2019

Self-Employed Dothan, AL

Spearheaded comprehensive IMAC (Install, Move, Add, Change) services and provided specialized support for Windows and Network systems across the Southeastern Region, ensuring seamless technology transitions and upgrades.

Expertly managed and completed over 1500 contracts, showcasing an exceptional blend of technical acumen and operational proficiency in diverse IT environments.

Executed server installations and conducted meticulous troubleshooting of network equipment, guaranteeing optimal operational functionality for clients.

Formulated and executed strategic recommendations for the secure management of endpoints, servers, and network equipment, enhancing system security and efficiency.

Versatile in supporting a wide array of technologies, including PCs, laptops, servers, network hardware, cabling systems, printers, copiers, TVs, etc., demonstrating adaptability and comprehensive technical expertise.

IT Field Technician February 2014 - September 2018

National Service Center Spartan Computer Services Dothan, AL

Led IMAC (Install, Move, Add, Change) and Network services across the Southeastern Region, with a focus on thermal printer repair and network troubleshooting.

Specialized in setting up, maintaining, and repairing thermal printers, ensuring high operational efficiency and reliability for clients.

Managed the deployment and maintenance of point of sale (POS) systems, enhancing retail operations and transaction efficiency.

Supported small office/home office (SOHO) networks, overseeing installation, configuration, and maintenance for optimal network performance.

Conducted detailed diagnostics and resolutions of complex network issues, ensuring robust connectivity and system functionality.

Fostered strong client relationships through dedicated technical support and the delivery of high-quality service solutions.

IT Field Technician April 2012 - November 2012

F2Onsite Dothan, AL

Delivered warranty services for top-tier brands such as Dell, Sony, Lexmark, IBM/Lenovo, and various other OEMs, showcasing brand-aligned service quality.

Efficiently and effectively conducted repairs and servicing of customer devices, adhering to high standards of technical excellence.

Gained extensive experience in troubleshooting and resolving a wide range of hardware and software issues, demonstrating adaptability and problem-solving skills.

Collaborated closely with customers, understanding their technical requirements and delivering solutions that met and exceeded their expectations.

Maintained a strong commitment to customer satisfaction, consistently delivering exceptional service and fostering positive customer relations.

Continuously developed and honed technical skills, expanding expertise across different OEM platforms and technologies.

Ensured the seamless functionality of customer devices, upholding their satisfaction and trust in reputable brands.

EDUCATION

Associates of Science in Network Administration & Cybersecurity Present

MyComputerCareer Columbus, OH

Currently pursuing an Associate's Degree in Network Administration & Cybersecurity, marked by consistent academic excellence, evidenced by two Dean's List honors, an Academic Achievement Award, and an Outstanding Achievement Award. Recently completed a Graduate Certificate in Information Technology Security and Administration (ITSA) and now advancing into the Cybersecurity Specialist (CSS) program.

Acquired key Microsoft certifications: Azure Server Fundamentals (AZ-900) and Security, Compliance & Identity Fundamentals (SC-900), gaining in-depth knowledge in cloud computing and cybersecurity within the Microsoft ecosystem.

Earned the Linux Professional Institute certification, solidifying a comprehensive understanding of Linux operating systems and open-source technologies.

Achieved CompTIA certifications in A+, Net+, and Sec+, affirming expertise in computer hardware, networking, and information security.

My pursuit and achievement of these certifications reflect a deep commitment to continuous learning and professional growth, significantly enhancing my educational journey.

These credentials have not only enriched my academic experience but also thoroughly prepared me for tackling diverse challenges in the ever-evolving IT industry.

Associates in Electronics & Computer Technologies

DeVry University Dothan, AL

My academic journey included pursuing an Associate of Science in Electronics and Computer Technologies. This program allowed me to delve into a broad spectrum of subjects, from foundational IT concepts to intricate electronics principles. Although unforeseen circumstances prevented the completion of this degree, the experience significantly contributed to my technical acumen and understanding of the complex interplay between electronics and computer technologies. This foundational knowledge continues to inform my ongoing pursuit of a career in cybersecurity

High School Diploma

Dale County High School Midland City, AL

During my high school years, I fully immersed myself in a diverse range of business and computer-related courses, reflecting my early interest in technology and business management. This period was marked by hands-on experience with the pioneering Apple IIe computers, transitioning into the early Macintosh era, providing me with a unique perspective on the evolution of computing technology.

I actively engaged in courses like bookkeeping, accounting, business and computer applications, and typing, laying a solid foundation for my future endeavors in the tech and business world. Additionally, serving as the Secretary for the Future Business Leaders of America (FBLA) for one year, I honed my leadership and organizational skills. This comprehensive educational experience played a pivotal role in shaping my understanding of the intersection between technology and business.

CERTIFICATIONS & INTEREST

Certifications: CompTIA A+, CompTIA Net+, CompTIA Sec+, Microsoft SC-900, Microsoft SC-900, LPI Linus Essentials, Intro into Splunk, Cisco Security Operations Center (SOC), EC-Council Ethical Hacking Essentials EHE, Nvidia Intro into Networking, Hitachi Data Systems Certified, DCSE (Dell Certified Systems Expert) Desktop, DCSE (Dell Certified Systems Expert) Portables, Lexmark (LexBasic Teirs 1-3), Sony Viao Certified

Certifications Currently Pursuing: CompTIA CySA+, EC-Council Certified Ethical Hacker CEH, and Cisco CCNA

HONORS & AWARDS

Honors: From MyComputerCareer: Dean’s list two times, Academic Achievement Award. Outstanding Achievement Award

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