CES

AARON NICHOLSON

Chicago, IL ***** 779-***-**** ***********@*****.***

Professional Summary

Highly motivated healthcare professional with over 2 years of experience in the healthcare industry. Skilled in taking calls from providers regarding chemotherapy and specialty medication eligibility, radiology cases, and entering requested services into the system. Proficient in determining whether clients are eligible for a medical consultation. Possesses excellent documentation skills and is able to meet weekly metrics. Excellent at scheduling, coordinating, and documenting, this medical coordinator is well-prepared and a valuable asset to medical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail-oriented and patient-focused with skills in managing emergency situations.

Skills

Telephone Customer Support

Policy Implementation

Medical Terminology

Insurance Verification

2+ years of experience within healthcare industry

Medical Office Management

HIPAA Knowledge

Connect consumers to nurse or doctor

Accurate documentation

ICD-9/10 and CPT codes

Microsoft Word and Microsoft Excel

Experience working in call centers

Work History

Founder and Creative Director 01/2021 - 11/2023

Seul Embellish LLC – Chicago, IL

Achieved and maintained a 94% recovery rate for overdue accounts, persistently exceeding targets.

Created and monitored promotional approaches to increase sales and profit levels by 37%, resulting in a 40% increase in sales.

Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth, resulting in a 25% increase in revenue.

Launched inventive methods to augment collection efficiency, diminish overdue rates, and expedite patient transfers, resulting in a 15% reduction in overdue accounts.

Identified business development challenges and customer concerns for proactive resolution, resulting in a 15% increase in customer satisfaction.

Developed key operational initiatives to drive and maintain substantial business growth, resulting in a 20% increase in profit margins.

Credit and Collections Trainer 04/2017 - 12/2020

Rosen Keller & Associates – Chicago, IL

•Achieved and maintained a 94% recovery rate for overdue accounts, persistently exceeding targets, and aligning with objective-driven nature.

•Formulated and polished 32 telephonic scripts to augment communication and negotiation efficacy and cultivate relationships with referral facilities, doctors, and hospital personnel, resulting in a 20% increase in referrals.

•Launched inventive methods to augment collection efficiency, diminish overdue rates, and expedite patient transfers, resulting in a 15% reduction in overdue accounts.

•Established an incentive scheme to amplify motivation and productivity, reflecting self-growth potential required for position, resulting in a 10% increase in productivity.

•Held frequent team gatherings to evaluate performance, tackle obstacles, and offer feedback for perpetual enhancement, demonstrating adherence and pinpointing areas for improvement.

•Answered incoming calls and assisted customers with questions and concerns related to their accounts, ensuring customer satisfaction and retention.

Technical Support Analyst 05/2014 - 03/2017

Comcast – Woodridge, IL

Delivered superior client service, addressing inquiries and issues with a professional approach, and ensuring client contentment, resulting in a 90% customer satisfaction rating.

Identified and rectified technical problems, demonstrating troubleshooting abilities and meticulousness, resulting in a 50% reduction in error rates.

Kept precise records and performed comprehensive audits of client accounts, detecting and correcting errors, ensuring information accuracy, and saving $10,000 in potential losses.

Implemented innovative solutions to address client concerns and problems, showcasing flexibility and proactivity, and increasing customer retention by 25%.

Displayed robust interpersonal skills, both spoken and written, nurturing cooperative relationships with teams and clients, and improving communication efficiency by 30%.

Demonstrated genuine interest in customers and asked questions to resolve their concerns, increasing customer loyalty by 20%.

De-escalated situations involving dissatisfied customers by offering patient assistance and support, and preventing customer churn by 15%.

Guided customers through troubleshooting, navigating company website or mobile app or using products or services using digital tools, and enhancing customer experience by 40%.

Senior Claims Analyst 10/2012 - 06/2014

Claim Services – Naperville, IL

Coordinated with clients via 70–90 daily inbound and outbound calls, amending accounts and settling issues promptly, resulting in a 10% increase in customer retention.

Supervised and settled open claims, ensuring progress tracking and problem resolution, and enhancing overall productivity of department, resulting in a 15% decrease in claim processing time.

Sustained a 94% one-call resolution rate by autonomously identifying and tackling each issue, exhibiting superior problem-solving abilities, and improving customer satisfaction by 20%.

Offered assistance to 3–7 agents daily with claims issues, documentation, and general inquiries, nurturing cooperative work environment, and increasing team performance by 25%.

Executed comprehensive analysis of claims data to pinpoint patterns for potential fraud or abuse, contributing to risk management and overall organizational enhancement, and saving $50,000 in potential losses.

Administered training and guidance to new medical claims specialists, ensuring precise and efficient claims processing and promoting a culture of continuous learning, and reducing training time by 30%.

Processed and responded to customer inquiries, utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy, and maintaining a 98% quality score.

Understood and strived to meet or exceed call center metrics while providing excellent, consistent customer service, and achieving a 95% customer service rating.

Help Desk Technician 08/2009 - 09/2012

Influxx – Chicago, IL

Amplified operational productivity by 91% through skilled implementation of fundamental repairs on hardware, software, and apparatus, aligning with requirement for adept computer skills, and saving $20,000 in maintenance costs.

Augmented user efficiency to 97% by delivering comprehensive training in hardware and software application, demonstrating superior interpersonal communication and multitasking abilities, and increasing user satisfaction by 30%.

Executed computer diagnostics and preserved technical guides to effectively troubleshoot and rectify issues, showcasing capacity to manage numerous requests and deadlines, and reducing error rates by 40%.

Remained current with latest technological progressions to stay in sync with digital transformation trends, reflecting potential for self-growth and goal orientation, and earning two certifications in IT support.

Cooperated with Tier 2 Support team to escalate and tackle intricate technical issues, demonstrating the ability to collaborate with multiple departments and nurture relationships, and improving issue resolution time by 25%.

Education

High School Diploma; Lincoln’s Challenge Academy -Rantoul, IL 2003

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