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Work History

Education

Nerissah Minenhle Rhoni Fortein

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Address

51 Chester Road, Sarnia,

3615, Durban

Phone

068*******

E-mail

ad1z9c@r.postjobfree.com

Visitor access

management Advanced

Multi-line

phone

operation

Advanced

Appointment

scheduling Advanced

Clerical

note-taking

Call Center Agent

Outworx, Durban, KZN

This was cold and warm calling

Outbound and Inbound

Caravan and Boat Insurance

Helped large volume of customers every day

with positive attitude and focus on customer

satisfaction.

Maintained and encouraged customer loyalty

through courteous and efficient resolution of

disputes, complaints and discrepancies.

Learned and maintained in-depth

understanding of product information,

providing knowledgeable responses to diverse

questions.

Administrative Clerk

eThekwini Municipality, Durban, KZN

Communicated with customers via phone and

email to confirm deliveries and respond to

inquiries.

Created and updated physical records and

digital files to maintain current, accurate, and

compliant documentation.

Coordinated and maintained impressive office

organization to keep facilities efficient,

organized, and professional.

Created welcoming environment for customer

by greeting and assisting, as well as quickly

responding to customer inquiries and needs.

Advanced

Staff

Management Advanced

Business

administration Advanced

Strong

computer

skills

Advanced

2019-06 -

2021-09

2021-11 -

Current

References

English

Advanced

IsiZulu

Intermediate

Matric: Matric

Kloof High School - Kloof, KZN

2016-01 -

2016-12

Higher Certificate: Events Management

Varsity College - Westville, KZN

2017-01 -

2017-12

Certificate: Office Administration

Damelin College

2022-01 -

2022-12

Outworx Siyabonga Ngobese (Teamleader) -

031-***-****

eThekwini Municipality ( Disaster Management) -

031-***-****

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