Results-driven IT professional with over * years of experience in the

industry, renowned for meticulous attention to detail and persistence. Proven track record of collaborating within dynamic teams, contributing innovative ideas to successfully accomplish both short- and long-term IT project objectives.

Work History

2022-04 -

Current

Scrum Master/Project Manager.

Truckport Express, Long Beach CA.

• Displayed an aptitude for quickly grasping and

incorporating new technologies into project

frameworks, showcasing adaptability and

contributing to a 15% reduction in project timelines.

• Exhibited self-motivation, collaboration, curiosity, and proactive behavior, fostering a team

environment that led to a 25% improvement in

team productivity.

• Demonstrated critical thinking capability in

decision-making processes, resulting in the

successful resolution of project challenges and a

30% increase in project success rates.

• Utilized strong listening, comprehension, and

communication skills, both verbal and written, to

effectively distill and present complex information tailored to diverse audiences, improving overall

team understanding.

• Maintained exceptional attention to detail and

organizational skills, contributing to a 20% reduction in errors and an increase in project accuracy.

• Maintained and updated standardized

documentation for operations, including schedules, playbooks, and status reports.

• Managed tools, templates, and SLAs for IT operations, actively tracking progress and providing mitigation plans.

• Provided regular reporting and communication to

ensure transparent and successful IT team

operations.

2019-12-

2022-03

Scrum Master/ Project Coordinator.

CVS Health Woonsocket RI

• Managed disputes between stakeholders and

development and operations teams by providing

Contact

Address

Los Angeles, CA 91324

Phone

310-***-****

E-mail

ad1z8o@r.postjobfree.com

Skills

Problem Solving

Excellent

Communication

Excellent

Coaching

Excellent

Project Management

Excellent

Collaboration

Excellent

Team Building

Very Good

Conflict Resolution

Very Good

Facilitator

Very Good

Grace Nanfuka

timely feedback & alternative solutions, eliminating 25% of conflicts within the organization.

• Fostered successful Agile environment by leading daily Scrum sessions, contributing to sprint planning to formulate and allocate tasks to across nine-member team with a higher success rate.

• Regularly evaluated and reported on metrics related to project timelines, sprint burndown, and team

capacity utilization.

• Facilitated collaborative discussions with team

members to drive successful adoption of new agile

methodologies & product delivery processes.

• Tracked and analyzed SDLC metrics, such as time-to- market, defect density, and sprint velocity, to assess and improve team performance.

• Proactively identified and resolved conflicts within the team, maintaining a safe and collaborative

working environment.

• Coached the team through the maturity of agile and scrum processes, ensuring continuous improvement

in delivery and commitment confidence.

• Acted as a liaison between departments, fostering collaboration and engagement.

• Built strong relationships with other department leads to enhance synergy.

2018-04 -

2019-11

Epic Consultant.

Alvarado Hospital San Diego.

• Mentored 70 frontline staff to manage scheduling & patient care processes using the system and

successfully improved efficiency by 25%.

• Guided over 30 providers through a step-by-step

process resulting in a higher procedural accuracy

rate from paperless charting system implementation.

• Facilitated weekly meetings among all stakeholders to review project goals & objectives, successfully bridging gaps between operations and technology.

• Tracked team engagement levels through surveys,

evaluating the impact on productivity and

collaboration.

• Showcased resilience and adaptability in

navigating ambiguity and uncertainty, promoting

transparency and inclusion, and ultimately driving business-impacting change with an improvement in

change management success.

• Organized and led the IT team responsible for venue operations, ensuring day-to-day activities ran

smoothly.

• Maintained organizational standards for customer satisfaction, service quality, and overall performance. Risk Management

Very Good

Software

Jira, Confluence, Kanban

Excellent

Slack, Asana, Microsoft

Very Good

Languages

SQL

Excellent

• Optimized efficiency and productivity throughout all IT operations using process knowledge.

• Responded promptly to on-site incidents and

business outages, communicating effectively and

escalating issues as needed.

Education

2010-05 - B.B.A. Business Administration and

Management.

2014-05. Makerere University, Uganda

GPA. 3.60/5.00

Certifications

2019-07 Certified Scrum Master. (CSM)

2020-07

2022-12

Professional Project Manager (PMP)

Google Data Analytics Professional Certificate.

Additional Information

VOLUNTEER EXPERIENCE

• Mentors’ youth into IT solutions consulting for

community church activities in Faculty of Information Technology, (2019) ST Mel’s Parish Church.

• Volunteered to be part of the space team for the City of Los Angeles Information Technology. (ITA)

.

Contact this candidate