Rosemarie San Agustin

Las Vegas, NV *****

ad1z7z@r.postjobfree.com

+1-725-***-****

Energetic and driven professional with over 20 years of executive administrative experience. Discreet and detail-oriented, with a demonstrated success in driving complex and time sensitive administrative workflow to successful completion.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Department of Public Welfare-Bureau of Economic Security - Dededo, GU September 2018 to December 2022

• Provided direct assistance to clients; as well as the general public’s requests (i.e., inquiries, and determining the most effective resolution to client’s issues/complaints while maintaining the confidentiality in accordance with state/federal guidelines·

• Provides accurate information relative to the general requirements for public benefits needed for applying and qualifying applicants to the general public

• Contact applicants to discuss any informational discrepancies on the application to ensure effective accordance and guidelines to applying for public benefits are followed through

• Accepts, reviews, stamp dates all applications, and all pertinent forms and other related forms/ documents relative to public benefits, and keys into PHPro System

• Establishes a record log book of all Simplified Renewal Form appts, Re-open appts, Late Renewal and Missed Renewal appts and assigns to Caseworker for processing

• Updates and verifies client data changes in PHPro System

• Reviews all applications and its contents to support for completeness and submitted for intake review such as birth certificates, social security, mayors verification, earned income, bank statements, utility expenses, child support, school verification, award letters, w-2 tax filed etc.

• Schedules new applicant intake review/Re-Open appointments, and enters into PHPro

• Mails interview/renewal appointment notifications and Periodic Change Report notifications to clients due to report any updates on household composition

• Reschedules Late/Missed Renewal Appointments, and updates info on PHPro

• Scans, uploads and indexes all applications, pending documents and other related docs/forms relevant to public benefits into “OnBase” for record management and easy retrieval and forward to Caseworker assigned to process

• Provide Certification to clients upon request

• Research and retrieve pertinent information regarding client case files

• Attend Month-end Trainings and Meetings

SPECIALIZED SKILL

Transcribe/dictate minutes of a Board meeting for complete accuracy, completeness and correct English usage of grammar

In Home Caregiver

July 2015 to September 2018

No work history report. Cared for elderly parents

Administrative Assistant / Board Secretary

Guam Farmers Co-Op Association of Guam - Dededo, GU January 2015 to June 2015

• Provided administrative support in an effort to ensure smooth and efficient operations, and directly support the FCAG’s core mission·

• Directly supported the GM through a variety of tasks related to the organization and operations of the association·

• Transcribed minutes of the monthly Board meetings with accuracy· Collected, gather, and conducted fact-finding efforts in preparation of regular scheduled board meetings/legislative hearings, and/or at the request of the FCAG’s general manager·

• Developed, maintained, and established records (filing systems: hard/digital formatting), for adequate access and disposition· Recorded. prepared, and initiated purchase order requests for office supplies, equipment, and project orders·

• Reconciled all expense reports of activities/events forthcoming

• Assisted with calculating payment schedules for agriculture/farmers of FCAG, as well as ensure all daily activities are carried through in accomplishing the mission and meeting the core values of FCAG In Home Caregiver

April 2013 to December 2014

No work history. Cared for elderly parents

Executive Secretary

GRH Technology & Co., LLC - Tamuning, GU

August 2012 to March 2013

• Assisted the GM with the following daily operations: time and attendance (payroll), inventory: purchase orders, supply/equipment requests, etc.

• Maintained and enforced internal office/administrative polices for all employees

• Gathered all relevant data to support weekly, monthly, and quarterly reports;

• Participated, prepared, and gathered all demographics, statistics, analysis and data to support the submission and finalizing "The Leak Detection Contol Project" Phase II Final Report;

• Assisted with monitoring that employees are in compliance to the provisions and guidelines of the project;

• Reviewed and collected personnels time & attendance sheets, made corrections when needed and forwarded to accountant for processing;

• Assisted in reviewing all demographics, statistics, analysis, and data to support task objective/task approach and task outcome of the project --proofread for accuracy to include ensuring all reports meet and support the project outline/outcome of the project

• Created binders for the Leak Detection Control Project; which included front/side binder labels and inserts for the table of contents in preparation of gathering all facts, statistics, analysis, reports, findings of the project

• Stored documents in digital form in a data base and hard copy on file In Home Caregiver

January 2011 to July 2012

Alternated with sister to care for elderly parents. Secretary

Guam Department of Education - Hagåtña, GU

March 1996 to December 2010

• Recorded and transcribed the minutes of meetings for the Joint Board Union Textbook Curriculum Committee and Curriculum Work Session; Prepared the agenda for scheduled board meetings

• Opened, reads, date/time stamp, sorted and distributed incoming/outgoing mail and correspondences to appropriate individuals and/or department while remaining attentive to the privacy of the materials

• Create, maintain, and file forms and documents

• Established an electronic database of all incoming/outgoing correspondences and other reports for Deputy Superintendent’s review and disposition, in addition to other various files for fast and easy maintenance and retrieval in hard drive and storing into a memory device

• Kept tracked of sensitive correspondence for Superintendent’s signature/approval

• Coordinated and maintained the calendar in support of scheduled meetings/appointments for the Deputy Superintendent

• Assisted with the preparation with administration of the department/agency budget; assisted with reviewing for completeness, accuracy and conformance with established guidelines and requirements

• Assisted with completing grant applications and other budgetary documents

• Assisted with preparing the Quarterly Summary Report for the Learn & Serve America Grant

• Assisted and prepared the processing of personnel actions for recruitment, promotions, meritorious step increases, adverse actions, establishment of new positions

• Collected, received, and prepared payments offered for CEU’s/credits for professional development

• Requested price quotations from various travel agencies offering the best air fare package needed to prepare and book flights for (5) School Program Consultants, (6) Program Coordinators and the Deputy Superintendent

• Generated, maintained and transmitted an electronic record of the Fixed Assets Inventory report for both locally and federally funded programs

• Monitored the inventory of supplies/equipments for both local/federal programs

• Collected and reviewed employees daily attendance record/timesheets for both local/federal programs in preparation for signature of the Deputy Superintendent’s signature to be submitted to Financial Affairs/ Payroll department for processing;

• Processed, followed up,inputted requisitions into the FMS (Financial Management System) for both local and federal programs

• Followed-Up on payment request and other related documents OTHER RELATED DUTIES

• Assigned to various schools due to the shortage of teachers and certified teachers in the classroom,

• Assisted with administrative support duties when needed,

• Substituted various classrooms in the absence of the teacher on both primary and secondary levels of the public school system,

• Provided classroom supervision by monitoring student progress, arranging the environment to! maximize efficiency for students to progress and learn; and anticipate potential problems of the student,

• Go over the “Teacher’s Lesson Plan” providing the lessons, handouts, test exams etc. to be completed by students and collected before the end of classes,

• Go over the exercises with the students(if applicable),

• Participated and stood in place in the absence of the teacher during the Parent/Teacher Conference and met with each student Parent regarding their child’s progress and GPA student earned

• Highlighted areas for student improvement and provided resources for student to excel

• Addressed potential barriers to the parents on certain students individual concerned Education

Some College Education in Early Childhood Education Guam Community College - Mangilao, GU

August 2001 to June 2010

High school diploma

Guam Community College - Mangilao, GU

August 1986 to June 1989

Skills

• Excellent Verbal/Written Communication

• Excellent Organizational Skills

• Excellent Follow-Up/Listening Skills

• Excellent Administrative writing

• Attention to detail

• Administrative Matters

• Administrative Operation

• Able to multi task in a fast paced environment

• Moderate proficiency in Microsoft Suite

• Time Management

• Problem solving

• Payroll

• Customer service

• Research

• Teaching

• Inventory management

• Transcription

• Human Resources

• Classroom Management

• Administrative Experience

• Proofreading

• Records Management

• Travel Arrangements (5 years)

• Senior Care

Additional Information

Courses studied

• Psychology

• Sociology

• Intro to Teaching

• Classroom Management

• Bilingual/Bi-Cultural

• Human Growth Development

• Early Childhoid Education

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