Operations Manager Account
Resume:
L u s i n e B a b a y a n
Team-oriented business professional with a history of organized work within a stressful, fast-paced work environment. I am a self-starter with a positive attitude, able to uplift any work environment and achieve team goals. Exceptional communicator with a consultative work approach, strong organizational skills, problem-solving abilities, and a keen sense for detail. Adept advocate focused on exceeding customer/partner expectations while maintaining company standards and representing the company brand.
E X P E R I E N C E
OPERATIONS MANAGER, VOX MARKETING Group / PROVO, USA / 2022-2023
•Responsible for Purchasing all products & Components for each project.
•Communicating with customers regarding products before mass production.
•Ensuring products ship, arrive & deliver on time.
•Responsible for all warehouse communication.
•Negotiating better pricing, payment terms, lead times & building relationships with vendors.
SUPERVISOR, DOTERRA / PLEASANT GROVE, USA / 2018-2022
• Lead a team of 15+ market specialists in assisting foreign market demands, understanding business/financial models and advising clients on the status of their accounts by utilizing language skills as a native.
• Query internal databases to provide an accurate understanding of doTERRA compensation plans; multi-task to resolve all account concerns for Russian, French, and Italian markets.
• Focus on supervising agents; monitor market concerns and present findings to all levels of management; build relationships of trust with members and account managers. Day to day training with agents, monitoring (email/chats & phones calls)
OPERATIONS PLANNER, PURPLE LLC/ ALPINE, UT / 2017-2018
• Ensure smooth and consistent production uptime and overall productivity by acting as coordinator and leader between sales, supply chain, and operations.
•Assistance with data gathering, Sales and Operations Planning (S&OP) and Standard Operating Procedures • Built and managed Bill of Materials for accurate forecasting and operational consistency. • Inventory Management; Reporting for Sales, Inventory, and Production Capacity.
ACCOUNT MANAGER/SALES/OPERATIONS, PURPLE LLC 2014–2017 As an Account Manager at Purple was responsible for ensuring business-to- business (B2B) customer satisfaction while pursuing additional sales opportunities through training, accurate forecasting, cross-selling, and upselling •Own the full sales cycle from prospecting to pricing, closing, logistics and delivery. • Forecasting and setting goals. • Oversee and participates in all B2B shipping, receiving and replenishment functions. • Accounts receivable, reconciliation and collection. • Coordinate with the sales & operations team. Orem, UT 84058 ·
**********@*****.***
S K I L S
•Data Processing and
Analysis • Inventory
Control
• Team Building
• Forecasting
• Account Management
• ERP Systems
(QuickBooks, NetSuite,
B2B)
• Conflict Resolution
• Microsoft Office Suite
• Capacity Planning
E D U C A T I O N
ADMINISTRATION/MANA
GEMENT
Columbia College 2018
Graduate
INTERNATIONAL LAW
Moscow State University
2009
LANGUAGES
Fluent in English, Russian,
Armenian
Contact this candidate