L u s i n e B a b a y a n

Team-oriented business professional with a history of organized work within a stressful, fast-paced work environment. I am a self-starter with a positive attitude, able to uplift any work environment and achieve team goals. Exceptional communicator with a consultative work approach, strong organizational skills, problem-solving abilities, and a keen sense for detail. Adept advocate focused on exceeding customer/partner expectations while maintaining company standards and representing the company brand.

E X P E R I E N C E

OPERATIONS MANAGER, VOX MARKETING Group / PROVO, USA / 2022-2023

•Responsible for Purchasing all products & Components for each project.

•Communicating with customers regarding products before mass production.

•Ensuring products ship, arrive & deliver on time.

•Responsible for all warehouse communication.

•Negotiating better pricing, payment terms, lead times & building relationships with vendors.

SUPERVISOR, DOTERRA / PLEASANT GROVE, USA / 2018-2022

• Lead a team of 15+ market specialists in assisting foreign market demands, understanding business/financial models and advising clients on the status of their accounts by utilizing language skills as a native.

• Query internal databases to provide an accurate understanding of doTERRA compensation plans; multi-task to resolve all account concerns for Russian, French, and Italian markets.

• Focus on supervising agents; monitor market concerns and present findings to all levels of management; build relationships of trust with members and account managers. Day to day training with agents, monitoring (email/chats & phones calls)

OPERATIONS PLANNER, PURPLE LLC/ ALPINE, UT / 2017-2018

• Ensure smooth and consistent production uptime and overall productivity by acting as coordinator and leader between sales, supply chain, and operations.

•Assistance with data gathering, Sales and Operations Planning (S&OP) and Standard Operating Procedures • Built and managed Bill of Materials for accurate forecasting and operational consistency. • Inventory Management; Reporting for Sales, Inventory, and Production Capacity.

ACCOUNT MANAGER/SALES/OPERATIONS, PURPLE LLC 2014–2017 As an Account Manager at Purple was responsible for ensuring business-to- business (B2B) customer satisfaction while pursuing additional sales opportunities through training, accurate forecasting, cross-selling, and upselling •Own the full sales cycle from prospecting to pricing, closing, logistics and delivery. • Forecasting and setting goals. • Oversee and participates in all B2B shipping, receiving and replenishment functions. • Accounts receivable, reconciliation and collection. • Coordinate with the sales & operations team. Orem, UT 84058 ·

801-***-****

ad1z6b@r.postjobfree.com

S K I L S

•Data Processing and

Analysis • Inventory

Control

• Team Building

• Forecasting

• Account Management

• ERP Systems

(QuickBooks, NetSuite,

B2B)

• Conflict Resolution

• Microsoft Office Suite

• Capacity Planning

E D U C A T I O N

ADMINISTRATION/MANA

GEMENT

Columbia College 2018

Graduate

INTERNATIONAL LAW

Moscow State University

2009

LANGUAGES

Fluent in English, Russian,

Armenian

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