Customer Service Data Entry
Resume:
CUSTOMER SERVICE REPRESENTATIVE
ELODIE THERVIL
Report Creation
Report Generation
Understanding Customer Needs
Upselling Products and Services
Creative Problem Solving
Call Documentation
Customer Account Management
Data Entry
Issue and Complaint Resolution
Courteous with Strong Service Mindset
De-escalation Techniques
Upbeat and Positive Personality
Multitasking and Prioritization
Responding to Difficult Customers
Customer Service
Customer Data Confidentiality
Data Entry and Maintenance
Efficient and Detail-Oriented
Sales Closing
Relationship Selling
B2B and B2C Sales
Product Management and Pricing
Claims Information Gathering
Administrative Functions
Policyholder Communication
Insurance Policy Sales
Insurance Coverage VerificationPolicy
Renewals
Insurance Customization
Policy Changes
Service Oriented
Document Control
Policy Feature Explanations
Insurance Program Analysis
Critical Thinking
S K I L L S
Pembroke Park FL, 33023
**********@*****.***
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
P R O F I L E
E X P E R I E N C E
NextRep
Spring Venture Group
2020-2020
CUSTOMER SERVICE REPRESENTATIVE
Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals. Coordinated employee schedules according to shift changes and availability. Provided ongoing training to address staff needs.
Established and enforced clear goals to keep employees working collaboratively. Responded to customer questions regarding products, prices and availability. Resolved customer complaints and adjusted policies to meet changing needs. Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Identified needs of customers promptly and efficiently. Oversaw quality control to identify inconsistencies and malfunctions. SALES SPECIALIST
Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Explained coverage options to potential policyholders, answering questions or concerns. Achieved repeat business and referrals through personalized services. Developed key customer relationships to increase sales. Answered product questions with up-to-date knowledge of sales and promotions. Adhered to company initiatives and achieved established goals. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Met with division leaders and consultants to discuss strategies to increase sales. Arise 2018-2020
CUSTOMER SERVICE REPRESENTATIVE
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction. E D U C A T I O N
C E R T I F I C A T I O N
Customer Service Certified
Microsoft Office
Keyboarding & Typing 101
Registered Behavior Technician
2007
Pythagore
2020-Present
Contact this candidate