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Data Entry Customer Service

Location:
Colorado Springs, CO
Posted:
December 15, 2023

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Resume:

Teresa Danyeur

Document Control Coordinator

Colorado Springs, Colorado, United States

+1-719-***-****

ad1z5t@r.postjobfree.com

SUMMARY

Highly skilled and detail-oriented Data Entry professional with over 10 years of experience managing multiple data entry projects at once in multiple databases. Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information. Experience as Lead in Production in 5 areas Semiconductor industry, Training Coordinator, Operations Support staff(to include supervisor responsibilities, report creating, data analyst), Specialist in Preventative Maintenance (Photolithography DNS Coat, Stepper, Develop, DUV machines).

Started my working career in the Food and Beverage Hospitality industry in Scottsdale, Arizona. Acquired exemplary customer service skills in fine dining etiquette, mainly servicing the elderly as well as the family of the elderly. Worked my way up from sales associate, to beauty advisor(commission), to Assistant Store Manager at Ulta. I have experience with money exchange, opening, closing, stocking, managing, scheduling, managing hours, sales analyzing, merchandising and placement.

WORK EXPERIENCE

November 2021-Current

Document Control Coordinator

WindChill and Office

Colorado Springs, Colorado, United States

Colorado

Work in WindChill and Office daily. Assist originators with formatting, template, and inconsistent content changes. Review and check tasks containing Work Instructions, Procedures, Drawings, Service Bulletins, and a plethora of other contents. Identifying which criteria's to follow for each change task and pointing out inconsistencies to the originator to rework and resubmit with correct information.

*Complete all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality

*Contact customers to resolve any issues with their source data

*Engineering Change Tasks

*Quality Change Tasks

*Manufacturing Tasks

*Priority Management

*Adobe DocuSign

EXPERIENCE

August 2018-October 2021

Document Control Specialist

Collins Aerospace

Colorado Springs, Colorado, United States

Colorado

Enter and release data given through the SharePoint site from Engineering and Manufacturing. Prioritize order processing based on established priorities as well as length of time to completion. Provide customer service to our Engineering and Manufacturing teams to assist in training and troubleshooting to all document control related issues. Participated in Engagement team, DIVE, Scrums and QCPC events.

*Engineering Change Orders - Input, check and release data provided through SharePoint.

*Document Change Request Notice -Replace old revisions, with new revision, archive and input into E-Docs down flow to managers.

*Customer Change Request - Input, check and release data provided through SharePoint.

*Manufacturing Change Order - Input and release data in SAP, release through SharePoint.

*SharePoint - Site that contains and tracks COS Engineering Activity Database.

*E-Docs- Electronic document (procedures) database. EXPERIENCE

November 2013-June 2018

Operations Support Staff

Samtec

Colorado Springs, Colorado, United States

Colorado

Order entry from customer P.O., which drives MPR system. Schedule orders based on BOM (Bill of Materials) and POU (Point of Use) availability. Manage and push all orders on the production floor from start to shipping. Back up to Operations Manager, Supervisor, daily production activities, employee PTO, Timecard entry/management, contribution to employee reviews, mentoring and disciplinary actions.

* Increased on-time delivery by 10%

* Push System management

* Backwards scheduling to assure starting manufacturing order to achieve customer requested delivery due dates

* RMA(Return Merchandise Authorization) investigator, verification of CA, implementer, training

* Decreased repeated human errors using 5S within a process area, 1 incident in last 28 months

* 6S representing Operations, Planning, Manufacturing Document Control, July 1999-November 2013

Production Aide

ATMEL

Colorado Springs, Colorado, United States

Colorado

Supervised several areas within the fab, Photolithography, Thin Films, Wet Etch, Dry Etch, Implant, and Diffusion. Strong knowledge of tool sets, operations and flow of work. Worked with cross functional groups to achieve overall customer and fab goals.

* Wrote and presented annual reviews

* Held accountable for goals not being met

* Coached, counseled, mediated, set expectations, 53% staff cross trained to increase efficiency and promote operator and team development

* Created/analyzed reports WIP, Hold, Stalled Order

* Completed Lean Manufacturing Workshop

* Completed Four Cornerstone Workshop

EXPERIENCE

Springs of Scottdale - Scottsdale, Arizona

High end retirement living. I set up table settings, welcomed and seated guests. Timed orders, prepped special requests, soups, and desserts. Listened intently when we had verbal exchanges, to make small conversations. Hospitably making them feel seen and heard.

Hair tightly pinned back, wore a uniform, approved prior to starting shifts. Take great pride in representing a brand and myself.

* Food and Beverage Service

* Hospitable

* Conversation

* Ability to read body and facial expressiondeducing what is needed and approach

* Representing ones self with pride and respect as it applies to Customer Service

* Reliability, follow through

* Knowing how to act in a state of urgency without disruption of others, guests

* Ability to make others feel warm and welcome, seen and heard. EDUCATION

-Current

Coronado High School

Scottsdale, Arizona, United States

Coronado High School - Scottsdale Arizona

SKILLS

SAP Data Archiving Database System Management DNS Sharepoint Microsoft Sharepoint Operations Manager Document Control Windchill Teamcenter Visio Order Entry Order Processing Customer Service Oriented Customer Service Data Entry Database Management Closing Engineering Change Orders PTO DRY Etch Mocvd Photolithography Thin Films Aerospace Lean Manufacturing Operations Time Management Shipping BOM Bill of Materials Logistics Scheduling Inventory Management Retail Sales Stocking Maintenance Detail-Oriented Problem Solver Self Motivated Team Player Etiquette Mentoring Retail Sales Associate Sales Targets Dining Food and Beverage Operations Food and Beverage Desserts Staff Training Merchandising Visual Merchandising Retail Marketing Corrective Action Documentation Quality Assurance Audit Audits Acrobat Adobe Acrobat Excel Microsoft Office LANGUAGES

English - Intermediate



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