PROFESSIONAL SUMMARY

I am a passionate and skilled UX/UI designer who understands the highly complex service lifecycle and management processes, I have a proven ability to blend creativity, research data, and usability perspectives for high-value durable goods for manufacturers. I have spent the last seven years in the UX/UI SaaS enterprise software, within the financial man- agement and the service lifecycle industry. I have over twenty years of web design/development ex- perience, designing and developing responsive websites and CMS in higher education. I am a pro- fessional graphic designer with an aesthetic eye and attention to detail. CORE COMPETENCIES

UX/UI Web skills Soft skills

• Gather, evaluate, and solve

user requirements

• User workflow diagrams and

wireframes

• Lo/hi-fidelity mockups and

interaction prototypes

• Implementing user research

through product persona

creation and usability testing

• UI benchmarking analysis on

known design systems with

documentation

• Provided UI solution for re-

sponsive design

• UX/UI product validation

• Support front-end developers

to style customer branding by

modifying CSS within a SaaS

software environment

• Support the UI team to solve

design component flow in a

responsive environment

• Web accessibility testing

(WAVE Evaluation tool)

• Web multimedia and front

end and email design

• HTML5/CSS front-end

developer

• Responsive design

• Iconography

• WordPress (Elementor)

• Collaboration across multi-

functional teams

• Collecting product feedback

through the interviewing of

internal users

• Product usability testing

• Communication

• Attention to details

• Concentration under pres-

sure

• Time management

• Creativity

• Collaboration

ad1z5q@r.postjobfree.com 585. 880. 4786

Hsiao-Fen Cole Resume

UX/UI Designer

TECHNICAL PROFICIENCIES

Design systems: Material design, Bootstrap v.5

Prototyping tools: Figma, Axure, Sketch, XD

Collaborative tools: inVision, Zeplin, Miro

Front-end support tools: Dreamweaver, HTML, CSS, Js, PC virtual environment Other related tools: Photoshop, Illustrator, InDesign EXPERIENCE

Sr. UX Specialist Syncron Product 2022 - 2023 CSX platform is a highly configurable structure to embrace all business solutions in different dashboards. As a senior UX designer for this platform, my goal is to make this platform more adapt- able to meet and support all other solution needs. I work on researching and designing solutions that will

support and allow all products to work seamlessly on the platform as the company's business solution portfolio.

The work included

• Benchmarking and focus study on UX patterns among popular design systems.

• Create a platform solution persona.

• Interviewing different solution stakeholders/internal users to understand their needs and pain.

• Evaluate dashboard components with the UI team.

• Summarize the critical findings, design the user flow, and mock up the concept for the dashboard solution.

Examples with Miro and Axure

Project Platform User Management System

Mockup Dashboard Management UMS Bulk Upload

User Flow Chart Dashboard Plan and Persona Product to UMS UX Research Benchmarking Dashboard

Content Usability Test

UX Specialist Mize/Syncron Product 2021 - 2022 As a UX designer, I work closely with the product manager and the development team to solve usabil- ity issues, design the business requirements, and ensure the enhancement is implemented to the product correctly.

The high-profile project I worked on in this position was the Nintendo Customer Support Center for the repair service system. The goal is to seamlessly transition Nintendo users from the customer support site to the repair system. I participated in the full project process, which required a high col- laboration with the development team and utilizing my front-end development skills. My contributions are:

• Style mockup for the Nintendo Customer Support site to add a new Repair system user flow.

• Working with the back-end developers to support and modify the front-end CSS system code to achieve the visual requirement for both the customer and agent portal.

• I created a post-mortem document on how to enhance the CSS support process for our future cus- tom project.

• Web accessibility testing.

Resulting

Due to this phase 1 project being delivered on time. Nintendo was able to provide repair product support for tens of thousands of their product owners. To that end, this project generated 1.5 million dollars in revenue for our company.

Project Examples with Miro and Axure

Project Nintendo Field Service

Management

Sales Performance

Management

Interactive

prototype

Customer Support

Site

Service Quote signature and

approval (Axure)

Desktop Mobile

(Axure)

• Parts Information

• Parts Catalog

• Order Disposition

Mockup Portal View Dispatch Calendar Filter

User flows Flow Chart Agenda Calendar Parts Catalog Mobile UX validation Agent Portal and Customer Portal (Axure)

*Additional projects and subsequent details available upon request Digital Designer Freelance 2019 - Current

MSM Productions, Ltd. 2020 - 2021

• Completed product illustrations for e-commerce site and character illustration for video production to meet deadlines and requirements.

Successfully promote photographer with marketing material and the web presentation with online photo products to drive revenue.

• Design the business card, flyer, and large stand promotional banner.

• Implementing an online photo product catalog on the WordPress website to drive the photo merchandise.

UX/UI Designer Jorsek LLC 2019 Example

As a sole UX/UI designer, I have successfully

• Created multiple CSS publication-style templates to print PDFs.

• Working directly with front-end developers to implement the new design into the content management system. And improve the UI DITA editor application with CSS.

• Design and Develop their next-generation DITA editor UI, prototype, and application icon sets. UX Designer Paychex IT 2015 - 2019 Example Successfully collaborated designs and solutions with the agile team by utilizing Adobe Creative Suite, Sketch, Zeplin, and inVision with the following

• Constructed wireframe/prototype applications to deliver concepts for desktop and mobile devices.

• Participate in user interviews and usability tests, observe, and gather feedback to enhance the product.

• Working in the Agile team environment and supporting the product remote team by utilizing JIRA and Confluence applications in requirements and UX documentation.

• As part of the production process, I work closely with the development team to provide feedback and validation.

Web Designer Roberts Wesleyan College IT & Marketing 2004 - 2015 Web site design and developer by utilized Adobe creative suite, HTML, CSS, and javascript.

• As the sole web designer in the College IT and Marketing department, I have successfully devel- oped campaign landing pages to drive the college's marketing strategy.

• Designing, developing, and supporting colleges' websites, including the websites of various divi- sions, the library, and other activity centers to improve the online experience.

• Proficient in web presentation and multimedia design, such as events and holiday promotional materials.

• Web accessibility standards and guidelines.

• Responsive pioneer for College administration website - Initiated design and development for the administration.

Responsive highlight

I was the one who initiated and implemented the design of responsive and developed the site for the administration website. I ensured the website was user-friendly and could be accessed seamlessly across all devices.

Result

This project helps administrators provide a mobile-accessible website for potential students while staying within budget constraints.

EDUCATION

NN/g certificate credit courses

• Generating Big Ideas with Design Thinking

• Designing Complex Apps for Specialized Domains

Rochester Institute of Technology, Rochester NY

MFA in Computer Graphics Design BFA in Graphic Design - Graduated Summa Cum Laude Honors : Phi Kappa Phi Honor Society and Golden Key National Honor Society REFERENCE

Andrew Thomas

Products / Product Management / User Experience

Director UX

1-267-***-**** ad1z5q@r.postjobfree.com

Michael Johnson

Director Product

Product Management

1-863-***-**** ad1z5q@r.postjobfree.com

Olga Dudzik-Górnicka

Director UX

Product Management

Poland

+48-885-***-*** ad1z5q@r.postjobfree.com

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