Customer Service High School
Resume:
Shara Rosemary Yatime
*** **** ** ***** **********, PA, USA 15642 +1-724-***-**** ad1z5b@r.postjobfree.com
Objective
In hopes of joining your team, I’d like to share my talents and skills with you, with the ability to broaden them. I am a self-driven, hard-working, dedicated perfectionist who never leaves work incomplete for another person or for the next day. I strive to complete each task accurately, in its entirety, and in a timely manner meeting every deadline given while maintaining high professionalism and outstanding customer service, care, and satisfaction.
Education
Diploma june 2005 norwin senior high
·Major: General and College Prep
·Navy Junior Reserve Officers Training Corps (NJROTC @Yough High School)
Skills & Abilities
Management
·In NJROTC (at Yough Senior High School), I held the title of platoon leader overseeing the success of our platoon by inspecting uniforms and ensuring their proper press and polish, teaching proper uniform preparation and bringing unsatisfactory uniforms to standard for weekly inspection; led in marches, drills, physical training, presentation of the flag, and took charge of everyday routine with the supervision of our instructors.
Sales
·I have 21 years of experience in customer service and retail sales, as well as, a year of tele-sales or telemarketing and three years of tele-intake customer service/care.
Communication
·I take pride in clear, honest, and timely (written and spoken) communications. I currently type between 50 and 60 wpm.
Leadership
·In the local (North Huntingdon Township) Junior Police Academy I was the platoon leader and won the highest achievement (The Commandant’s Award of Excellence) in 2001 and 2002 for exemplary conduct, leadership abilities, and drive.
·I received several awards from NJROTC as well.
Experience
Advocate4Me - United HealthCare – August 2023 to Present
Going above and beyond to assisting members in understanding all facets of their insurance.
Handling claims; reissuing lost/stolen insurance cards; assisting with open enrollment.
Owner/President – Shara Yatime – March 2023 to July 2023
Accounting, payroll, dispatch, and scheduling maintenance of vehicle.
Claims Intake Specialist-National General Insurance-October 2021 to September 2022
Receive incoming calls from insureds, claimants involved in accidents or their insurance agencies, attorney’s offices, police, medical care facilities, etc.
Initiated claims for vehicles, homeowner/renter, RV and other motorhomes, motorcycle, and life insurances then redirecting the call to the proper adjuster. Setting up roadside assistance and accident scene towing.
Patient Service Representative-CVS Specialty Pharmacy-June 2019 to September 2022
December 2018-February 2019 (temp for CVS)
Receive incoming calls from new and existing customers, doctor’s offices, insurances, and copay assistance programs; to build and maintain patient profiles.
Prepare prescription deliveries to patient homes, CVS pharmacies, and doctor’s offices; after adding insurances and copay assistance cards when presented by member, family member, or doctor’s office.
Call doctor’s offices, insurances, and copay assistance programs as needed; confirming orders.
Making sure orders are fulfilled and shipped for on time delivery; informing members/providers/caregivers of expected delivery date and location and of any possible delays.
Going above and beyond to make sure members receive their sensitive medications on time, while providing high quality customer service and quality patient support.
Pharmacy Technician walmart 9 February 2012-april 2018
Prepared the registers for the day (filling them with money).
Logged the refrigerator and freezer temperatures.
Completed pseudoephedrine sales in accordance with federal and state laws and assisted customers in locating over-the-counter items
Maintaining numerical and alphabetical files of fulfilled prescriptions and prescription shelves; ordering stock when inventory was low; assisting the pharmacist in counting and logging controlled substances.
In-taking patients at drop off by: greeting and either building or updating profiles as needed; adding insurances and discount cards to profiles as presented; offering immunizations, and if desired, assisting them in filling out the proper questionnaire for the immunization to be administered and faxing a copy to their doctor’s office.
In-putting prescriptions patients dropped off using proper pharmacy codes and math; billing insurances and/or discount cards; calling insurances and doctor’s offices about prior authorizations as needed; clarifying prescriptions when needed with the physician’s office and sending the prescription to the pharmacist for review.
Filling the patient’s prescription by locating the proper medication from the shelf and completing proper fulfillment per physician’s script, labelling and giving it to the pharmacist for review before it sold to the patient.
Upon completion of pharmacist review, the rx was bagged and sold to the patient by asking open-ended questions (first/last name and date of birth per HIPPA guidelines); scanned the prescription from the computer; and sold the rx to the patient through the register before handing it back over to the pharmacist for counseling as needed.
References
professional
Leah Cook (Pharmacist)
Michele Wszolek (CVS SME)
Personal
Summer Dayton
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