Customer Service Representative

AC Alexandria Carter

Jackson, MS ***** 601-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

To grow and expand my exceptional customer care skills and leadership capabilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Customer Relations

Active Listening

Senior Leadership Support

Stocking and Replenishing

Freight Operations

Retail Sales Customer Service

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Team Development

Customer Service

Call Center Operations

Stock Management

Stockroom Procedures

Lead Generation

Receiving Support

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 10/2021 to CURRENT South Carolina Rental Assistance Program Jackson, MS Resolved associate, tool, and service delivery issues revealed by statistical reports.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained up-to-date knowledge of product and service changes. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Answered a constant flow of customer calls with minimal wait times. Responded proactively and positively to rapid change. Met customer call guidelines for service levels, and handle time and productivity.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

BROADPATH REMOTE 07/2019 to 08/2020

Assist members with health plans

Enroll members in plans

Assist members with pharmaceutical issues

Answer phones for United Health Care

ASSISTANT STORE MANAGER 06/2019 to 07/2020

FAMILY DOLLAR

Manage the entire store Make bank runsAssistant with CSR Create planograms Receive trucks CUSTOMER SERVICE REP

CONDUENT REMOTE

AUDIT TEAM •LEAD 03/2018 to 07/2019

Backroom ICS Associate

Lead Customer Care Outdoor Garden Center

Backroom Team Lead Assistant Store manager

Very Knowledgeable and fluent in Outdoor Gardening seasonal and non

-seasonal inventory

Excellent people skills

Develop Sales Associates

Provided driving force in Outdoor Garden Sales

Cross assist in multiple Departments

Network with LP sector regularly

Serve as mediator in schedule store meetings

Provided current and accurate company expectations, Answer phones for Humana members

Assist Members with pharmaceutical issues

Assist members with insurance plans

LCC Outdoor Gardening 08/2012 to 04/2019

Oversaw merchandise and prep for inventory

Lead team of 15 associates in reducing shrinkage

Ensure departments were properly stock and organized Developed Associates for promotions

Accountable for Driving Sales

LEAD 02/2009 to 07/2012

Team Lead ICS Walmart

Team of 8 associates on replenishing departments

Worked with reducing shrinkage

Developed Associates New and Seasonal on department expectation Designed and organize backroom routine

TEAM LEAD BACKROOM 10/2004 to 02/2009

Target

Oversaw merchandise and prep for inventory

Lead team of 15 associates in reducing shrinkage

Ensure departments were properly stock and BR stock organized Accountable for drive Sales

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