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Customer Service Home Care

Location:
Maricopa, AZ
Posted:
December 15, 2023

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Resume:

Linda Spencer

970-***-**** ad1z51@r.postjobfree.com MARICOPA, AZ 85139

SUMMARY

Detail-oriented, professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable schedulers with strong ability in Kinnser. Highly organized, proactive and punctual with team-oriented mentality. Only willing to work part-time not to exceed 20 week.

SKILLS

Proficient in Microsoft, Kinnser and some

experience with Epic

EXPERIENCE

Remote Scheduler and QA, Columbine Poudre Home Care, July 2022-June 2023 Maricopa, AZ

Scheduled and confirmed appointments.

Maintained daily calendars, set appointments with clients and planned daily office events. Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.

Performed visual inspections of finished products. LPN/Cna Supervisor/Quality Aassurance, Columbine Health Systems, April 1991-June 2022 Fort Collins, CO

Maintained clean and well-organized environment for client happiness and safety. Supervised medication administration, personal hygiene and other activities of daily living. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Arranged medications and dispensed prescribed doses at scheduled intervals. Consulted with client care team to continually update care plans. Set and confirmed [Type] customer appointments.

Managed schedules of team of [Number] personnel to keep shifts properly staffed. Communicated schedule changes to appropriate department personnel and other ancillary areas.

Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.

Completed timely changes and updates to schedules in central scheduling system. Coordinated work activities and scheduling of medical, nursing and physical plant staff. Directed, supervised and evaluated medical, clerical or maintenance personnel. LPN Field Nurse, Sierra Vista Nursing Home, January 1989-March 1991 Loveland, CO

Coordinated with doctors and registered nurses to develop care plans for patients. Collected and documented vital signs to track current patient conditions. Answered patient and family questions to educate on optimal treatment procedures. Interviewed patients to obtain medical history.

Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.

Administered medications and therapies in accordance with physicians orders. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

EDUCATION AND TRAINING

Associate of Applied Science

Lpn And Medical Assistant, Vo Tech, Fort Collins, CO May 1978 GPAEE HonE Honor Rollvery veryeryve

every semester - Honor Roll

[Number] GPA4.0



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